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“Reasonably Good Experience” 3 of 5 bubbles
Review of Melia Orlando Suite Hotel at Celebration

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Melia Orlando Suite Hotel at Celebration
Ranked #2 of 6 Hotels in Celebration
Celebration
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Reasonably Good Experience”
3 of 5 bubbles Reviewed 2 May 2014

Pros:
* Nice pool facility, and quick shuttle ride or walk to a full-fledged fitness facility that can be used free of charge.
* Room was equipped with toaster & range, to allow in-room cooking & food prep.
* Restaurant food was good. I didn't try Fuego, but instead I'm referring to the main hotel restaurant.

Cons
* Shuttle service can be quite infrequent if you're going to Disney resorts. If going to Sea World or Universal, you only have 1 shuttle each way, such that you'll be at the theme park for ~12 hours.
* Room looked like it can use some renovation, mostly due to wear & tear over time.
* TV programming is not the most usable, as there is no guide channel that will show you the full schedule of current & upcoming shows.

I think I would give it a rating of Very Good if a couple of the Cons weren't there, which I hope the hotel management can easily address.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
3 Thank N S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, 8 May 2014
Dear NS,

Thank you for your review of your recent stay with us. I am so glad you enjoyed our pool, rooms, restaurant, and workout facilities. Our all suite property has many amenities to offer and I am pleased to hear you were able to take advantage of many of them.
The shuttle service we provide is currently being discussed in order to enhance the service and experience provided to our guests. I am sorry you were not able to find the channel lineup guide that is listed in the hotel directory inside the room. Perhaps making this more apparent by placing it on the remote or providing a channel listing TV channel would benefit our future guests.

Thank you again for your feedback and I wish you safe travels,

Jetse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,996 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
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English first
Poughkeepsie, New York, USA
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

We "found" this hotel last year when we needed a place for one night. We were so impressed that we booked it as soon as we knew we were coming back. The rooms are HUGE and well appointed. We booked a two bedroom and two bathroom suite as we were being joined by friends from Southern Florida. Though there is a small resort fee, parking is free and plentiful which is almost unheard of at any hotel near Disney.

The public spaces are attractive, the restaurant did a great job with breakfast for us each day at a reasonable price, and the pool area was very nice and had lots of seating. But the best thing about this hotel was the staff. When we arrived there was some confusion about our reservation which we had made through a third party travel site online. Without hesitation the gentleman at the front desk accepted the rate reflected on the email we received from the online company and gave us a room while they straightened everything out. When the final bill was prepared we found everything just as we had expected it to be. And when we needed some important documents printed the front desk staff made it happen quickly. Everyone we interacted with at the front desk was amazing and good customer service makes all the difference for my husband and I.

We will be back the next time we need accommodations in the greater Orlando area.

Room Tip: The suites are very large and perfect for long stays and/or friends who travel together and want the...
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Allan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celebration
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 April 2014

Beautiful property! Large spacious rooms for family. Shuttle times not very convenient to go to parks. If using taxi service scheduled by Melia...don't rely on it! We made reservation to have taxi pick up for transport to airport & never showed! We almost missed our flight;quite stressful!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Phyllis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Il
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

The Melia Celebration was a great alternative to staying on the Disney Campus. Not only a value financially, the accommodations were nice and the shuttle service to Epcot a real plus. King beds very comfortable!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank zeco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celebration
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 April 2014

We've gotten two bedroom suite, and it was excellent and clean! We had family of four with two children, 10 and 6, and they did not want to go home because of the quality of the hotel and pull and multi-room TV's and kitchen options.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Eduard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celebration
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 April 2014

I love this place it's clean and can't say a bad word about this hotel we tried to find a nice hotel and we did comfortable beds clean no need to worry about bed bugs i give them 10 in a scale of 10.Thank you keep up the good job.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Elzbieta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celebration
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 April 2014

Overall not a great experience. The outer exterior of the hotel was very deceiving. The pool area was great although the drinks at $10/drink were quite watered down.

Now to the issues. We we booked in room 126. I booked through Travelocity, so I assumed we would get the 'discounted' room, however this was a bit ridiculous. The floorin the master bathroom was horrible. There was grout stuck to it so it appeared dirty. I can't imagine I'm the first guest to complain about this. This is supposed to be a 4 star resort, which was only 3 star at best. I am traveling to cabo in August but will not be staying at ME, because of this experience. We had to constantly ask for more hand towels after we returned from the park daily. The mattress in the sofa sleeper was horrible and was not outfitted with linens. I didn't read the terrible reviews before I booked. Had I, I would have chosen a different property. Overall, it was just not a great experience. We just made the best of it since we prepaid through Travelocity. I never fill out these surveys, but these issues need to be addressed. Room 126 should not be given to any guest until you get the floors fixed. That is unacceptable!

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
3 Thank Jenkinsc2737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, 30 April 2014
Dear Jenkins,

Thank you for taking the time to offer us your opinion of your recent stay with us. I am very sorry to hear it was less than outstanding. We pride ourselves on customer service as a brand and as a hotel, and this experience certainly missed the mark.
I can assure you, there are no "discounted" rooms which we assign to certain guests. Our rooms are assigned on a first come first serve basis and we attempt to meet any and all requests for room allocation, whenever possible. I have raised the issue of the "dirty tile" with our engineering department, and they have determined it is simply grout that will be cleaned and polished promptly. We are currently in the talks with several companies regarding our sofa bed mattresses and are out to bid right now for the best fit. We are moving towards a more comfortable memory foam mattress, so I do hope you find this suitable, should you return to stay with us. Meanwhile, I want to thank you again for offering us your opinions and I do wish you safe travels.

Best Regards,

Jetse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Orlando Suite Hotel at Celebration

Property: Melia Orlando Suite Hotel at Celebration
Address: 225 Celebration Pl, Celebration, FL 34747-4601 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Region: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Celebration
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Official Description (provided by the hotel):
Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Melia, TravelUp, Southall Travel and Expedia so you can book your Melia Orlando Suite Hotel at Celebration reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite
Melia Orlando Suite Hotel At Celebration Florida

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