Atrocious, snotty, lazy, condescending & inept front desk staff. Shower did not work in on suite & was not repaired during my stay. No follow up by staff. Second terrible experience here. There will NOT be a third.More
- Free Wifi
- Free Parking
Atrocious, snotty, lazy, condescending & inept front desk staff. Shower did not work in on suite & was not repaired during my stay. No follow up by staff. Second terrible experience here. There will NOT be a third.MoreShow less
Dear Joan L,
Thank you for taking the time out of your busy schedule to provide your feedback regarding your recent stay with us. I am very sorry to hear you did not have a positive experience with us, as I know we are capable of so much more.
I am hoping you had received my previous response to your Customer Service Satisfaction survey in which I had offered compensation for the poor experience you had with us. I look forward to hearing back from you in regards to the detailed response that was sent, which was also seeking more information as to who your interactions were with so that we may complete internal investigation and followup as needed. Thank you once again for allowing us the opportunity to review and improve upon the experience we provide to our guests, and again I am very sorry this affected your stay with us.
Traveled w/ wife and two children- age 7 & 9. Melia at Celebration was a perfect facility for us during June as majority of our visit was spent in the pool area. Convenient location for local Orlando theme parks and hotel service was excellent.
Dear Lamar B,
Thanks so much for taking the time to let us know how your experience was here at the Melia. We love hearing our valued guests' feedback and we appreciate knowing that you and your family had a good time while here. Our chic, family-friendly, south beach style pool is one of the many luxuries that you can enjoy on our well located property. Hope to see you back soon!
What I liked...
Although we wanted to visit the parks, my worst nightmare would be a 24 hour / 14 day Disney fest. What the Melia does is get you really close to the action, at a fraction of the price of a 'resort' and with the feel of a Mediterranean hotel.
The rooms are spacious, with coffee making facilities and whilst we didn't cook in the room, the facilities to do so seemed well in order (hob, microwave, pots and pans, good sized fridge and freezer).
The pool is a little oasis of calm at the end of a long day, with plenty of sun beds and a frequently replenished towel service. Happy hour also runs in the bar from 5-7pm which was very welcome after a hot day stomping around the parks.
In the morning there is a shuttle service that runs two or three times (at different times) to Epcot, giving you access to the Disney Transportation system which is pretty easy to use once you've got the hang of it. Whilst we used the shuttle service in the morning, we got a taxi back to the hotel most evenings. This cost around $25 - Animal Kingdom being the closest park to the hotel. The shuttle service also gets very busy, but the Melia is the first pick up so we did manage to get a seat every day.
Although the hotel does offer a shuttle service to Universal, this leaves pretty early (7.20am) so we used a taxi instead that was organized by the hotel and costs $40 each way.
Either way, if you do have a car you can expect to pay around $17 to park at the parks, so without the hassle of hiring a car, driving on the wrong side of the road etc. it's not a bad deal or too much of an inconvenience if, like us, you don't want to drive.
The hotel also has a smaller people carrier that can take you to most places locally including the supermarket, restaurants and downtown Celebration and that's included as part of the resort fee (see below). So even though we didn't have a car for our entire trip, we never felt stranded.
What really does stand out at the Melia is the staff, whilst I can't name them all (sorry!) some stand outs were Kevin and Bryan in the bar and Julie, Geoffrey and Rob from the front desk. The whole team were really helpful and made us feel at home.
What's not so great...
There are a couple of things that Melia really need to mention when you book...
1. The Resort Fee. Not mentioned anywhere, but $15 plus taxes per day over and above your room rate. This includes the shuttle services, wifi (not great, but ok for keeping in touch), towels for the pool and two bottles of water per day. Whether it's worth the money or not is entirely up to how much you use the services on hand (we used everything!) but it should still be clear that it's an additional charge.
2. The Smoking Policy. My husband and I are both smokers and one of the reasons I picked the Melia was because, unlike the Disney Resorts, the was no stringent smoking policy on the website. Unfortunately there is on arrival, which is when you're asked to sign a $250 agreement to not smoke on your balcony (I totally get not smoking in rooms, but on balconies?) and you also find out that the only outdoor area you can smoke in is a small section just outside the bar, which on our first night only had one ashtray between about 20 smokers... All there because you can't smoke on the balconies!!!! We muddled through, but many of our fellow travellers were really frustrated with this too, particularly those with families who we're putting kids to bed early and therefore couldn't get down to the 'designated' area. The strange thing is, having stayed at Melia hotels elsewhere we know that this isn't their standard policy and so we definitely were not expecting it.
The only other downside is that, as a self catering facility, they have nothing for sale on site other than through the bar or restaurant... No snacks, soft drinks, water, minor first aid stuff etc... So be and stay prepared!!
For us it was the kind of resort we enjoy. Close to the action, but not in it. Great staff and a good 'holiday' feel.
Wow! What an amazing experience from start to finish! We stayed from 31st May to 12th June. Lovely hotel, really friendly staff nothing was too much trouble. Would stay again if we were to come to Florida again. The free transport service in with our resort fee was very handy. The drivers were so friendly they made you feel like you were there friends. Fabaroo. Thank you ALL!!!
Dear Camilla D,
Thank you so much for taking the time out of your schedule in order to let us know how your experience was. I am so glad to hear you enjoyed our hotel shuttle, as well as other amenities offered inclusive of the resort fee. It really does provide a convenient way to access all of the wonderful things we have to do right here in the immediate area of Celebration. The team and I hope you had a safe journey back home, and we look forward to the next time you're in the area.
Like most families of four, our sole purpose in staying here was Disney. Thus, aside from morning routines, a few hours at days' end, and sleep, we did not spend much in the way of time here to indulge in the resort aspects of this hotel. However, as far as our suites went, they were more than satisfactory.
We had booked a one bedroom suite, expecting the children to bunk together on the pull out sofa in the living room. To our pleasant surprise, there were no more such suites available when we checked in, and we were cheerily bumped up to a two bedroom suite -- suh-weet! And this suite was nothing less than a full out, 2 BR 2 BA apartment with 3 flat screen TVs and a kitchen with full size fridge, stove, dishwasher, and microwave. With a relatively new and quite large Publix just down Celebration Place and across Celebration Avenue, you really don't need to go anywhere (other than Disney). But if you do feel like dining out, the Melia is hard by the Irlo Bronson/192 with all of its usual dining place.
The rooms were immaculate. The master bath was roomy and luxurious. Lighting in the living room left something to be desired. We even called maintenance about it -- the overhead light could not be turned on without also turning on a furiously whirring overhead fan. So the choice is either a dimly lit, calm living room, or a brightly lit and quite windy one.
The only real negative, though, was the wifi. It was appallingly poor. I ran the Speedtest app on both my phone and my tablet throughout the suite, and the speed never went above 0.75 Mbps. That's 75 Kbps. Remember dial-up modems? Before they went the way of the dodo, they topped out at 56 Kbps. So that's what the wifi speed is basically equivalent to here: dialup speed. Forget about streaming video or even loading anything but the most basic web pages.
We stayed here April/ May time, the hotel was just what we wanted, friendly staff, good food! The apartment was massive, big comfy bed, massive fridge!
We didn't drive so we relied on the transport to the theme parks, it's what you expect for a transfer in the orlando area, some of the pick up times were crowded on peak times (e.g Epcot at 5.45, how many can you fit on a bus) but it's what you expect if you don't drive.
The hotel offers transfers around the celebration area which was fab, they took us into celebration and the nearby amenities. Celebration town is a lovely place.
The pool area is lovely, not too crowded in the day, pool towels are offered.
I had an amazing time and it was our first time to Florida! Can't wait to go back, would defiantly look into booking this hotel again,
The staff were friendly, couldn't fault anything to do with the hotel, just the transfers back to the hotel at peak times were sometimes quiet stressful, I'm sure they could sort this out.