I had a reservation for this coming August but had to cancel my trip. I called last night to cancel the room, but apparently the reservation desk closes at 5PM so my call went to the front desk. Whoever I spoke to, a young woman, was seemingly put out by my call but said she processed the cancellation. When I asked for a confirmation number, she said "I'm too busy, I'll have someone send you an email later." Uh, okay...needless to say, I called again this morning and spoke to someone in reservations, and not surprisingly, my reservation had not been cancelled.
I have to say the my experience making the reservation went kind of the same way and I've been uneasy all along. All I can advise is that you get something in writing whether making or cancelling a reservation!More
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