Our stay started badly. This is an expensive hotel and, like the rest of us, you expect excellence at this price level. Our 'premium' room overlooked the top level of a multi-storey car park. Great if you like watching kids skateboarding and smoking, but we did'nt book this hotel for that. W>e would have accepted this as the location of the hotel is the key here, allowing days of beach/restaurant and activities. Then we tried to have dinner in the hotel's restaurant, SHOR. They were too busy to serve us within an hour so we decided to order room service. When we tried to order we were told that the menu in our room was old and they would send up a new one. We waited an hour before hypoglycemia kicked in. I complained and the Manager, Miss Hamm, organised things quickly and offered the meal on the house. A wise decision. Our other concerns were dealt with eaqually well by Miss Hamm, who changed our room to a seaview suite for the remainder of our stay. This turned a disappointing start into a wonderful stay. It is sad these days you have to complain before you are given value for money, and that the weekend's weddings and passing custom seem to push the staff's useful capacity, but when they want to they can satisfy. All in all a super break spent here. Miss Hamm, Christina at the front desk, Gary and Dante at Information and the waitresses all made it. Thank you all.
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- Also Known As:
- Hyatt Regency Clearwater Beach Hotel Clearwater
- Hyatt Regency Clearwater Beach Resort And Spa
- Hyatt Regency Clearwater Beach Resort & Spa Florida