Leigh Anne, the General Manager at this hotel should be very proud of herself as well as her staff.
Myself and my family came to the area this past Friday as part of a mini reunion/service for my father who passed last month. There were many of us from all over the country, and I had called many hotels trying to see if we could get some sort of discounted rate. Being in the hospitality industry myself, I know that many hotels offer a bereavement rate, but none of the other hotels would even call me back, much less offer a discount.
I received a call from Leigh Anne no more than 15 minutes after I had left her a message. This was where the great service started. She was able to offer myself as well as my family a great rate, and answered all of my questions quickly and genuinely. From the time that we arrived to the time we left, every employee I ran into said hello and had a smile on their faces. Even after we took over a good portion of the breakfast area (for long past breakfast hours) the employees trying to clean in there didn't ask us to move or make it feel like it was time to go.
Good customer service can outshine almost anything to me, and this is exactly what you will receive when staying at this Fairfield Inn. It was convenient to everywhere we needed to be, the rooms were comfortable and clean, and they even put my whole family near each other without any of us asking.
Thank you to Leigh Anne and staff for making our weekend that much easier!
- Official Description (provided by the hotel):
- Fairfield Inn & Suites Clearwater is conveniently located near Clearwater Beach, Tampa International Airport and Saint Petersburg-Clearwater International Airport. Free breakfast and Wi-Fi is provided with every stay. All rooms feature a mini fridge. Upgrade to a suite for a microwave. Guests enjoy the outdoor heated pool/whirlpool and state-of-the-art fitness center. ... more less
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- Also Known As:
- Fairfield Inn And Suites Clearwater Bayside Hotel Clearwater
- Fairfield Inn Clearwater
- Fairfield Clearwater
- Clearwater Fairfield Inn
- Fairfield Inn & Suites Clearwater Florida