The motel is nicely situated and the building and the furnishings are acceptable for the price. What made Surf N' Sand thoroughly unpleasant was the incompetence and lack of professionalism of the manager and the complete indifference of many of the young girls who staff the reception desk.
We arrived on Wed, morning July 9. Check-in was fine and we were pleased with the view of the bay. Immediately upon arriving in the room, I tried to access the Wi-Fi; it was out. I asked the manager if there was a problem and she told me a technician would be by shortly to fix it. At the end of day, I asked the girl at the desk the status. She said the technician never came (I asked her if she called him, and she looked at me blankly). The next day (Thur), I returned to the room at 2PM from the beach to work. There was still no Wi-Fi and the room had not been cleaned. I spoke to the manager and was told that the technician still had not arrived. As for the room not being cleaned, the manager said that there is now a $15.00 daily fee to have the room cleaned. I said fine, I have no problem paying and asked that the room be cleaned. I suggested however that the professional way of approaching this is to have it on the Website. She assured me that it is on the Website. I returned to the room at 6PM.....no Wi-Fi and the room still has not been cleaned. The girl on duty then tells me they only have one cleaning lady and she only cleans when she wants to....that the manager has no control over her. On Friday morning, I stopped at the Front Desk and asked that the room be cleaned that day. On my return to the room on Friday at 5PM, there was still no Wi-Fi nor had the room been cleaned. I went down to the girl at the Front Desk, who called the manager but refused to let me speak with her on the phone. Fifteen minutes later, the manager pounds on the door to my room and tells me I should leave because I complain too much. I was in no mood to pack and find a new hotel on a Friday evening. We remained the following two days without Wi-Fi or cleaning services.
The manager said the hotel is under new ownership. I urge the new owners to institute basic training for their staff. The manager is incompetent, rude, and hysterical. I would also ask the owners to please direct me to where on the Website the cleaning situation is discussed. It is possible that I missed it, and if so I apologize. If it is not there, I would appreciate an apology for being misinformed.
- Official Description (provided by the hotel):
- Surf n Sand Motel is situated along the Florida’s Gulf Coast and just steps away from the white sugar sand of Clearwater Beach. This beach has been ranked as one of the most beautiful beaches in the United States. Also, we are just a few blocks away from the Clearwater Beach shopping district which includes many popular restaurants and drinking establishments.Our property is located directly on the intercoastal waterway of Clearwater with full access for our guests to relax in its calming nature. Our property pool faces the intercoastal waterway as well, for a relaxing pool day with a beautiful view.Under new ownership, we have updated the property but kept the small hotel feel and family friendly environment. We have completely renovated, with many upgrades to both the interior and exterior. ... more less
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- Also Known As:
- Surf N' Sand Clearwater, Florida