My husband and I went to Romano's Macaroni Grill, as we had received a gift card from some friends and decided to eat at this location tonight for dinner. We should have gone to Chilies or elsewhere the card offered. It was horrible from the start....we should have left when we first arrived. We stood at the podium for at least 10 minutes before someone noticed us. We were seated and told that Laura would be our wait staff for the evening. Approximately 15 minutes later, Laura appeared, we placed drink and appetizer orders with her.......that was the last we saw of her for 20 minutes or so....to the point that my husband got up and got the seasoning for the Olive Oil for our bread. When the appetizer's arrived....they were cold and tasteless. We had ordered 2 Sangrias, it was horrible, but my husband drank his as he told the waitress to take mine away. Approximately, 20-30 minutes later, arrived our main course.....dried out Pasta as you could tell it had sit under the heat lamps for sometime......When Laura came back around we asked her to package mine up and my husband ate what he could of his and left the rest and said no Thank you. Being polite, I did let Laura know of our disappointment in the service, food and quality.....her only statement was "Sorry"......Sorry doesn't cut it. She never offered the management or anything else just brought the bill and left. As we were raised to be polite we left her a $20.00 tip on a $78.00 tab.....which was certainly not deserved. Needless, to say we will NOT be visiting this location again, we'll go to Chilies or elsewhere.
Katherine L. Collins
PO Box 6936
Clearwater, FL 33768
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