We checked into this hotel for 2 nights while in Clearwater with our 3 children, ages 5, 7 and 9. We were on our yearly Florida vacation, having traveled all the way from Montreal. To our dismay, the hotel was surrounded by a very loud, extremely dusty and dirty construction site that looked more like a war-zone. To make matters worse, 2 of our kids have asthma and kept breathing in this foul air surrounding the hotel. What really sent us reeling was the fact that we are Priority Club members and we booked this hotel over the phone with an IHG employee who NEVER advised us about the situation prior. We were misled and taken advantage of. Once we returned home, we filed a complaint with IHG. We were given the runaround and it took weeks for them to even answer us. They passed the blame from one department to another.
In the end, they just "wanted us to go away" and threw a measly 5000 points our way (we used over 50 000 of our points to book the stay so 5000 was an insult more than anything). WE will NEVER stay in any IHG hotel, even if I have to pay triple the price we will stay with a different chain. This is largely based on the way they handled our legitimate complaint. We were taken for a ride by IHG and are extremely dissatisfied. Not to mention the actual hotel was in need of a major cleaning. Carpets were dirty and our blinds didn't work so we had to try and sleep with a glaring beam of a construction site light and tons of noise.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Clearwater / US 19N reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Clearwater / Us 19n
- Holiday Inn Clearwater
- Holiday Inn Express Clearwater
- Clearwater Holiday Inn
- Holiday Inn Express Hotel & Suites Clearwater / US 19N Florida