We stayed 3 nights, joining a group of friends to celebrate a wedding nearby. The bride had selected Frenchy's Oasis as the place for us all to stay and had pre-reserved most of the rooms (we made our own reservations by phone). Our group occupied 15 of the 16 rooms for Friday and Saturday, then things went bad on Sunday.
I was concerned that the check-in process was excessively casual and incorrect: "the key's under your mat; I thought you were coming in late last night". I was excited to arrive after an early-morning flight so I just went with it - in retrospect, this was a mistake. We were very happy with the room and motel premises: big room with a balcony overlooking the harbor, cute retro decor touches that fit the location, nice pool.
We enjoyed our first 2 nights, but the problems came the morning after the wedding: the manager walked past several of us by the pool saying "I need you all to tell me who's staying and who's going: I have a lot of people coming in today." Alarmed, my wife and I, and 2 other friends went into the office. Our reservation was recorded wrong, and she insisted that we had to leave our room because new guests were coming. For some reason she would not change the new guests to another room and leave us in the room we were already in. Her manner during all this was defensive and annoyed, and she blamed the computer system and a former employee. She never apologized or acknowledged any inconvenience. We wound up moving in with a friend whose previous room-mate was flying out that Sunday. When my wife went to pay for our room, she was initially told we owed for 3 nights - we had only been there 2 at the time, and were packing to move into someone else's room. Once the adjustment was made, she then charged us the full high-season rate on their website, plus and extra $60 for arriving early (or something - it wasn't clear). We paid cash, and were not offered a receipt. Perhaps it was naive to assume that with a group so large, we would be given a rate less than $149 a night.... Honestly, we were so stunned by the massive screw-up and the attitude of the manager that we just concluded our business and hurried to get ready for the day-trip we'd planned.
By the way, the first floor room we moved into was much noisier than our previous second-floor room, and the terrace was much less private and smelled like fish guts due it's proximity to the harbor. (I did enjoy the visiting egret though.)
It's so sad that this incident marred what was otherwise a wonderful weekend. The bride and groom felt terrible that their guests were treated this way, and they had to leave the motel a day earlier than planned. We personally spent close to $1000 between the motel and several meals at other Frenchy's properties, but did not leave feeling like our business was appreciated due the the motel fiasco. Regrettably, we were so upset by the experience that we neglected to leave tips for the room-cleaning staff - something we never do. I strongly suggest that the management pay the employees working May 5-6 a bonus out of the mystery fee we were charged.
- Official Description (provided by the hotel):
- Frenchy's Oasis Motel, a retro boutique property, is the latest sensation in waterfront accommodations to hit Clearwater Beach. Winner of the 2010 Clearwater Beach Chamber Beautification Award, the Oasis has undergone a truly nostalgic renovation with attention to every detail that brings back the charm of an era long gone when Clearwater Beach was known for its retro boutique motels. Our hospitality and beach themes are also found in our very own restaurants which serve the freshest seafood on Clearwater Beach. Our Frenchy's "World Famous" Grouper Sandwiches can even be delivered right to the Oasis for lunch or dinner on your own private patio. We invite you to come and stay on the bay and experience a relaxing vacation with us. ... more less
- Also Known As:
- Frenchy`s Oasis Hotel Clearwater
- Olympia Hotel Clearwater
- Frenchy's Oasis Motel Clearwater, Florida