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“Booked Four Nights Could Only Manage Two”

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Hilton Clearwater Beach Resort & Spa
Ranked #22 of 98 Hotels in Clearwater
Reviewed 15 August 2014

There was only one positive about this hotel - the beachfront location (although I would not recommend Clearwater as a place either). We had been at the parks for one week and wanted a rest by the sea..

The hotel is tired and needs renovating.

The room was average but the bathroom was filthy and old. The air conditioning units in the rooms were archaic and the noise of them turning on and off kept us awake all night.

The pool area was dirty, the pool was dirty and too hot so none of us dared use it, the sunbeds were old with filthy cushions and there were guests smoking and drinking in and by the pool - not great for children.

The wifi rarely worked.

Went to breakfast only once - there was a half an hour wait plus because our 13 year old was on a bed in mine and my husbands room (this was our only option) apparently he did not qualify to eat breakfast!! Was he supposed to starve or sit and watch us?

Towards the end of day two none of us could take it anymore and decided to checkout asap (the following morning) even though we had booked a four night stay. We drove five hours to Miami instead.

A real disappointment.

Room Tip: I paid for an ocean view but overlooked a roof top with the sea view beyond it! I dread to think wh...
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Alison K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Executive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 19 August 2014

Thank you for taking the time to share feedback on your recent stay with us. We appreciate your honest input on our service, which does not demonsrate the guest service we should be providing to our guests, Your review provides feedback that our hotel team needs to re-evaluate guest needs and meet guest expectations. Sorry you departed sooner than anticipated. Your issues and concerns have been brought to the attention of our department heads and staff to further improve the on-property guest experience. We thank you for being our guest and do hope you will reconsider visiting with us again.

Thank you,
Andrea Trimmer
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,777 - 2,783 of 4,805 reviews

Reviewed 13 August 2014

This is a very comfortable hotel in an absolutely beautiful location. All staff members we encountered were extremely friendly, courteous and helpful. Resort rooms could use a little updating but it is very clean, quiet and the furnishings (especially the beds) are very comfortable. Free WiFi for Hilton Honors members is an added bonus. Location couldn't be better. Just out the door to the beach, shopping, dining and night life. Staff will go out of their way to help you find exactly what you are looking for day or night.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jeri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Executive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 14 August 2014

Your feedback is greatly appreciated and thank you for writing a review about your recent stay with us at the Hilton Clearwater Beach. Glad you shared your experience and we met your expectations. Our staff does take great pride in their hospitality to our guests. Thank you for your kind words and for being our guests. Hope to see you again should you be visiting the Clearwater Beach area again.

Sincerely,
Andrea Trimmer
Executive Assistant

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Reviewed 12 August 2014

Location is the best in the area. Hotel is average. Imperative to upgrade to a gulf view otherwise looking onto busy street or air con units on flat roof. Note not cheap to upgrade. Also request as high a floor as possible. Queen size beds in rooms are too small and air con in room is extremely noisy clicking on and off all through the night. Beach bar great. Pool ok but not enough parasols for shade and although Pool bar says it shuts at sunset it was 6pm. $20/day resort charge is excessive plus $10/day parking. An expensive place to stay for average accommodation.

Stayed: August 2014, travelled with family
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Executive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 13 August 2014

We appreciate you taking the time to write a review about your recnt stay. I am sorry we did not meet your expectations. Our hotel offers to our guests either 1 king to a room or 2 double beds in a room. We ae expanding our umbrellas in addition to the ones we already have in place at the 2 pools for our guest pleasure. Please contact me as to when you were our guest, so I can relay your comments (pool bar shutting down at 6pm) to the staff and discuss.
Thank you for being our guest and for sharing your experience.

Sincerely,
Andrea Trimmer
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

We spent 5 amazing days at this hotel after 2 weeks in Orlando. The hotel has a superb location right on the beach beside Pier 60 and the local shops, bars & restaurants. The room more than accomodated us and the 3 kids (16,15,12) with plenty of chill out space for each one so they could go online to play games or chat with their friends. Our balcony looked out onto the beach and we had fantastic views of the area and which were lovely during the evening time particularly at sunset. We had B&B but also enjoyed lunch by the pool, on the beach and dinner in the hotel. There is a beach food & drink service which really adds to the relaxing theme of this hotel. We did the parasailing and jet ski activities which cost extra and are expensive when paying for a few people. All the staff were very friendly and helpful and we really felt like we were welcome in this hotel. We would definitely return to the Hilton Clearwater Hotel.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Executive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 15 August 2014

Thank you for your gracious review. We appreciate you sharing your expereience at the Hilton Clearwater Beach and glad we met all of your expectations. We are looking forward to having you with us again upon your return to Clearwater Beach. Thank you again.

Sincerely,
Andrea Trimmer
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

excellent service, food, staff, beach, pool,surroundings in the city park, restaurants within walking distance, bungee, sidewalk carnival.

You can rent a cabana for shade at a reasonable cost and large enough for hiding from the sun for 5.

charlie

Room Tip: Higher floors above 4 will put you above restaurant if you don't opt for a balcony with your roo...
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  • Stayed: March 2014, travelled with family
    • Value
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1  Thank charlie680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Excecutive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 12 August 2014

Thank you for writing we are glad to hear you and the family enjoyed the spring break. Thank you for being our guests and look forward to you and the family returning to the Hilton Clearwater Beach on your return visit to the area. Thank you for sharing.

Sincerely,
Andrea Trimmer
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

The best thing about this hotel is its location right on the gorgeous golden sandy beach of clearwater and right next to pier 60. The room was fantastic and everything i wanted with an amazing view of the sea and beach.

The restaurant was amazing especially the crab cakes and new york strip steak.

The pool area immaculate with a baking hot small pool and a cooler more refreshing bigger pool.

Overall a fantastic hotel.

Stayed: August 2014, travelled as a couple
Thank PieterB310183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Executive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 12 August 2014

Thank you for sharing and for being our guest. Glad we met your expectations during your stay. We look forward to having you back with us again.

Sincerely,
Andrea Trimmer
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

We booked a pair of rooms at this location for a 6 day vacation. I was very impressed by the location of the hotel, it was centrally located near dining and attractions with a great view of ghetto beach- location is the pearl of the hotel. Staff was very friendly and attentive and quick to resolve any issues that we had. The hotel stays busy during huge summer due to its location which can also be seen as a downside. The front desk gave me room upgrades due to diamond status, however I was disappointed when I learned that ghetto sheets of one of our beds had not been changed, we found blood in our sheets. The hotel had the sheets replaced. I was disappointed that the drink vouchers are limited to cheap well mixes & American beers- typically when receiving these same passes at other resorts I'm allowed to redeem premium drinks, I'm sure that due to the traffic this is a reason that the defer to go cheap, but I would expect more with being a diamond status. As I mentioned previously this is a popular hotel in Clearwater, as a result family families bring their very young children. 2 of the 6 days we were there the hotel had to close on of the pools. Apparently some of the kids felt it was ok to use the pool as a restroom & I'm not referring to urine. The hotel needs to make adjustments to have a children friendly pool & an adult only pool. Not all guest vacation with young children & some don't like the inconvenience of having 1 pool to suffice all the guest in the hotel. Outside of the turds in the pool & blood in the sheets - I will say that we enjoyed ourselves during our stay. I'm hoping that these are isolated incidents. I would recommend to anyone staying at the hotel yo try the fried grouper sandwich & fried gator at Cooters & Frenchys- we ate at several spots while in Clearwater & those 2 were heads & shoulders above the rest.

Room Tip: Request a coast view if you are a diamond member.
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank jason l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripper059, Executive Assistant at Hilton Clearwater Beach Resort & Spa, responded to this reviewResponded 12 August 2014

Thank you for writing and sharing. Sorry you were inconvenienced during your stay. Accidents happen and we do take the necessary steps to correct issues in a speedy and professional manner. Guest feedback to is most important and have been relayed to our various departments for discussion. We thank you for being our guests and do hope you will give us another opportunity to serve you.

Sincerely,
Andrea Trimmer
Execurive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Clearwater Beach Resort & Spa

Address: 400 Mandalay Ave, Clearwater, FL 33767-2011
Phone Number:
Region: United States > Florida > Clearwater
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Clearwater
#14 On the Beach Hotel in Clearwater
#15 Business Hotel in Clearwater
#29 Family Hotel in Clearwater
Price Range: £144 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Clearwater Beach Resort & Spa 3.5*
Number of rooms: 416
Official Description (provided by the hotel):
Spread across 10 acres of sandy white beach, surrounded by blue skies and the beautiful Gulf of Mexico. ... more   less 
Reservation Options:
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Also Known As:
Hilton Clearwater Beach Hotel Clearwater
Clearwater Hilton
Hilton Beach Resort Clearwater
Hilton Clearwater Beach Resort & Spa Florida

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