I use to travel for a living...up to 100%. I could be in 3 different states in a week or stay in one hotel for 2wks. I have stayed at many many holiday inns (mostly express).. I rarely have had any issues at these hotels. So maybe my expectations where too high because of previous experience...I'm not sure.
My husband & I stayed here Friday night (May 30th...we had only been married for 2 days!) We checked out of our hotel went to Clearwater with some friends and decided to stay out there on the beach. Called and reserved a room at Holiday Inn over the phone. All was well with reservations except they left out the detail of paying for parking! The person let me know I had 2 membership accounts and said she would forward my call to the appropriate dept to merge the accounts. I was directed to the wrong dept and they forwarded me to the correct dept where both parties introduce ourselves...the lady asked how can I help you? I explained I had 2 accounts & would like to merge them and "click". She hung up on me!
Get to the hotel and they did have our reservation, a surprise after all this, but then there's a parking fee. We ask for a management number to call because after being hung up on and not being notified that there was a parking fee prior to booking was unprofessional. It was about a $200 a night stay and there's no room for parking to be included in that price? They seemed hesitant to give us a number to call. Then eventually found "a number" for me to call.
Once we get to the room I was shocked to find the room to be quite small. I reminded me when I stayed in New York Times Square and my door wouldn't open completely because it would it the bed. Holiday Inn room wasn't that small, but it was a tight squeeze.
We never called to settle my 2 accounts or to let them know they should inform people about their parking charges. We just decided we won't stay there. They probably don't care because they are booked with travelers visiting anyway.
The restaurant inside was amazing and had great customer service (especially the hostess)!
- Official Description (provided by the hotel):
- Directly on the Gulf of Mexico-Sunsets & Dolphin sightings Complimentary! Discover all that Clearwater Beach has to offer at the convenient, comfortable smoke free Holiday Inn Hotel & Suites. In the heart of everything, from shopping and dining, to entertainment, you are within walking distance of the white sands of Clearwater Beach, and Pier 60 where you can enjoy nightly sunset celebrations.. Located 30 minutes away from Tampa International Airport (TPA), the Holiday Inn Hotel & Suites is your best choice in Clearwater Beach. Whether you re coming to Clearwater Beach for fun or business the Holiday Inn Hotel & Suites is your personal retreat. You ll have room to relax, work or play most of the day in our spacious rooms, Kids Suites or One Bedroom Suites. Amenities such as flat screen LCD HD televisions, granite countertops, private balconies, free high-speed internet, plush towels, and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our heated Gulf-front pool, relax with your favorite beverage at Jimmy s Iguana Bar or our Rum Rumer s Tiki Bar. You can enjoy a dining adventure at Jimmy s Fish House providing nightly entertainment. The best of Clearwater Beach is waiting for you at the Award Winning Holiday Inn Hotel & Suites. The only thing you won t find is a reason to leave. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites Clearwater Beach
- Holiday Inn Clearwater
- Clearwater Holiday Inn
- Holiday Inn Hotel & Suites Clearwater Beach Florida