In February my wife and I were on our way from Sarasota to Orlando and wanted to spend two nights in Clearwater Beach. After being told at 4-5 other hotels that they had one night but not the other available we stopped at the Quality Hotel. The customer service person told us that she had a room both nights. We were impressed with the room, very clean, nice firm bed. However upon waking up the next morning there was a paper slid under the doorway regarding checkout time. I took that down to the desk and was told that we only signed for one night (see here-you signed here) and that we wouldn't be able to stay in that room. Of course if we were interested they did have another room available for an additional $30 per night. Having a bad taste in my mouth I proceeded to tell them that I thought there was dishonesty going on and felt that I was being lied to at check-in. I informed the desk clerk and the general manager of my opinion and that no, I was not interested in the more expensive room. After packing my bags and loading my car I went to the desk to check out I gave the clerk $200 for the $135 bill and proceeded to vent to him my opinion of this motel. He handed me a bunch of $5 bills and told me to leave if I didn't like it. I stood there and counted the money and found that on top of all that he short changed me by $20. I won't even try to file a complaint with the hotel but I also will never stay here or any other Choice Hotels again. Choice Hotels, I hope you're all happy with the customer no service people you have in place at this location, because you're going to have to live with their consequences.
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- Also Known As:
- Quality Hotel Clearwater
- Quality Inn Clearwater
- Quality Hotel Beach
- Quality Hotel On The Beach Clearwater, Florida