We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Charee is the Bomb” 4 of 5 bubbles
Review of Quality Inn & Suites Clearwater

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Quality Inn & Suites Clearwater
Ranked #82 of 95 Hotels in Clearwater
hernando fl
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Charee is the Bomb”
4 of 5 bubbles Reviewed 25 May 2012

My husband and I have been staying here since Monday 5-21-2012.
We have had no compalints. The staff is always smiling. I have to give a great big cootose to Charee in the kitchen. She works very hard and exspecially when she has to keep up with alot of construction workders. This place defintly makes you feel at home. I can not say enough about this place. I would stay here again and again.
Charee thank you for your upbeat personality and your wonderful smiles.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wanda007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Quality Inn & Suites Clearwater, responded to this review, 29 May 2012
Dear Wanda007,

Thank you for telling your visit to our hotel. We are so glad that we could accommodate you and your husband. We appreciate your great comments about our staff member Charee. We will pass these great comments on to her. It is always great to hear good comments from our guests. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you again for all of your comments. We hope to see you again in the future.

Sincerely,
Quality Inn & Suites Clearwater
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

169 reviews from our community

Traveller rating
    26
    33
    31
    16
    63
See reviews for
64
35
19
24
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Rowlett, Texas
Level Contributor
383 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
3 of 5 bubbles Reviewed 20 May 2012

This is one of those reviews where it's hard to place an overall rating on the property. Some aspects were very good, while others were tremendously disappointing.

This is an older, 60's style motel that has has been upgraded, so outward appearances don't tell the whole story. It is set way back from busy Ulmerton Road, which keeps down the noise - which is good - but makes it a bit hard to find. It's along the north side of Ulmerton Road, but you have to keep your eyes open in order to spot the sign - which is a temporary sign (this hotel is a conversion) that is sometimes hard to see.

The rooms are, overall, decent, with upgraded furnishings. My room had a work desk, small round table with 2 chairs, 2 large beds which filled up the major portion of the room space, a fridge, microwave, and a bench for luggage. The bathroom was very clean. Beds were comfortable, although I did notice a slight downward slope along the edge of my bed - probably just this bed, and not characteristic of the hotel overall. Parking was ample and convenient. The climate control unit was a bit noisy but worked fine. Wireless internet worked OK, but I would have to log in for each session. The system doesn't "remember" previous log-ins very well - no big deal.

Check-in was handled efficiently by a pleasant front desk person.

Things were dramatically different when I checked out. The young lady working on the front desk seemed to have a "who gives a you-know-what" attitude" and seemed absolutely bored and annoyed with her job, especially when it came to dealing with her customers. When checking out, she was unable to get her computer to produce a detailed receipt, and seemed to be a bit annoyed that I had actually wanted one. I remained very polite, somewhat amused by how someone with such a horrible attitude actually survives in a customer service position, but she promised to email me my receipt once she got the computer working.

I gave her my e-mail address and also my fax number, and here I sit, over 12 hours later -- no email, no fax ... no receipt. I guess I need to call the hotel to request it.

Had I not encountered this particular person and her funky attitude, I would have given this hotel a "very good" rating, overall. But customer service - delivered efficiently, pleasantly, and respectfully - is an important part of hotel service, and I put high value on it in my reviews. I can forgive minor annoyances when the person trying to assist me is genuinely concerned helpful. But I consider it a big strike when those responsible for customer service don't seem to understand what such service is all about. Such people can really tarnish one's impressions of a property.

One other thing ... my promised wake-up call didn't come. I don't know why, but I'm glad that I also set my own alarm as a backup.

Verdict: A major change in attitude of a certain front desk person would do wonders here. Would I stay here again? Probably ... because overall, it is a very good deal for the money, the location is great, and the rooms are fine. I just hope next time the check-out experience is handled a wee bit better.

Service rating is based on the check-in experience (excellent) and the check-out experience (terrible). (Excellent + Terrible) / 2 = Average.

  • Stayed May 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank step12dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Clearwater hotels
0.2 mi away
Red Roof Inn Clearwater Airport
0.3 mi away
Sleep Inn
Sleep Inn
#38 of 95 in Clearwater
4.0 of 5 bubbles 309 reviews
1.0 mi away
Candlewood Suites Clearwater
Candlewood Suites Clearwater
#59 of 95 in Clearwater
3.5 of 5 bubbles 185 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
La Quinta Inn & Suites Tampa Bay Clearwater AP
1.1 mi away
Extended Stay America - St. Petersburg - Carillon Park
5.0 mi away
Quality Inn
Quality Inn
#65 of 95 in Clearwater
4.0 of 5 bubbles 131 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites Clearwater? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Clearwater

Property: Quality Inn & Suites Clearwater
Address: 3655 Hospitality Ln, Clearwater, FL 33762-3802 (Formerly St. Petersburg / Clearwater Int'l Airport Hotel)
Phone Number:
Region: United States > Florida > Clearwater
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 95 Hotels in Clearwater
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Clearwater 2.5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Odigeo, Hotels.com and Travel Republic (UK) so you can book your Quality Inn & Suites Clearwater reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn & Suites Clearwater Hotel Clearwater
Quality Inn And Suites Clearwater
Best Western St Petersburg
Best Western Clearwater
Clearwater Best Western
Quality Inn & Suites Clearwater Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing