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Holiday Inn St. Petersburg North / Clearwater
Ranked #21 of 98 Hotels in Clearwater
Certificate of Excellence
GreenLeadersBronze level
Reviewed 12 March 2014

Stayed three nights for a business trip. The room was somewhat clean. Clean enough that we chose not to move. The air conditioner never seemed to work properly as the room, and everything in it, was always damp. They say they are a green hotel yet there were no towel bars in the bathroom. Where do you hang towels so you can reuse them? The breakfast included in the room was very good. Not your normal continental but a variety of hot and cold foods. Staff was pleasant.

Room Tip: Don't chose a first floor room. We were on the end by an exit and smokers kept using this exit...
Stayed: March 2014, travelled on business
1  Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 17 March 2014

Dear Kevin B.,
I appreciate your feedback regarding your stay with us. Great Tip! We are a non-smoking hotel so guests that smoke do request first floor by door. As a non-smoker definitely choose a higher floor not next to an exit. I apologize you found your room less than satisfactory. As guests express their concerns it is our policy to address them right away. Thank you for addressing the towel bar in the rest rooms to hang towels for our reuse program, I am addressing this right away to ensure every room has a place to hang their towels. I am glad you enjoyed the breakfast buffet. We are not as abundant as a limit service property breakfast buffet but try to offer the basics with added options. I am pleased you found the staff to be pleasant. We are working towards putting the guest first. We look forward to welcoming you back in the future.

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285 - 291 of 413 reviews

Reviewed 6 March 2014

Our room was fit for Royalty! Anything you needed was in your room or in the Hotel.

The bar/restaurant had amazing food. Pizza was delicious and the bartender even carried our drinks to the room since our hands were full of pizza.

There is an outdoor pool and a hot tub for your enjoyment.

Parking is close no matter which room you stay in.

Wifi signal is strong so, no downtime. We even watched the Horse Races in our room on my laptop without signal interruption.

Lot's of restaurants are in the area and pizza delivery too.

The Indian Rock Beach is about 8 minutes away in non peak time in peak time the drive is about a well worth the drive 30 minutes. The beach was so beautiful a little cool the day we went but still beautiful.

Room Tip: Just enjoy all of the amenities of this fabulous hotel. The rooms are very large and easy to enjoy.
  • Stayed: March 2014, travelled as a couple
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1  Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 17 March 2014

Dear Charles F,
We appreciate your feedback regarding your stay. I am please you found the positive side of the hotel amenities. It is nice for our future guests to see different points of views from different guests experience. We look forward to welcoming you back in the future.

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Reviewed 28 February 2014

I was in Clearwater for some seminars and this hotel was contracted with my seminar sponsor. The room was dirty, small and had a musky smell to it. There was mold in my room and a lizard in the bathroom. I arrived at 4am after flying for 10 hours and was too tired to ask for a new room. Judging from the hotel condition, I thought other rooms would be about the same. I reserved two rooms directly from the hotel. Their guest service manager helped with my reservation. She was able to email confirmation for one room, but not the other. I called numerous times for weeks asking her to email me the confirmation, but never got one from my email prior to my arrival. When I complained to her, she just said my email was messed up. I thought it was a funny comment since she had no problem sending me email to confirm the other room. The front desk staff was very friendly at check in though.

Breakfast had only very limited items, but it was free. The next day, I asked the guest service manager for bottled water, she refused to give it to me-it's the same lady that could not email me a confirmation for one of the two rooms I reserved. My understanding prior to reservation was that they provided bottled water. I was able to get by for the entire week without asking them for more water. I saved the bottle and got water from the seminar I was attending. Because of the mold and other pests in the room, I do not recommend drinking the tap water. It was hard as an out of town guest to have to worry about potable water at this place.

After my trip, Holiday Inn sent me a survey and I addressed the issues. Their general manager not only did not apologize, but told me that I got what I deserved. She told me her guest service manager did nothing wrong. She reiterated that my email was messed up and I did not deserve to get bottled water from her. She also accused me of wanting unlimited water and alcoholic drinks from them and threatened that she would share the information with my seminar provider. First of all, I do not drink alcohol. Second of all, I don't know what my seminar provider would have done with that information. I am not sure if the GM of the hotel has been to the bar in the hotel herself. It was scummy, smelled like heavy smoke. I had no desire to order any food or drink from that place because of the mold and pest issues.

The hotel staff definitely looked overworked and stressed out. The shuttle used to be a nice convenience, but a couple of their drivers quit and we had to wait anywhere from 45 minutes to an hour for rides. Even the front desk staff had to drive the shuttle a couple of times.

I gathered the GM and the guest service manager are buddies. I asked the GM for her supervisor's number, she gave me 1-800-465-xxxx twice. It's the toll free number for Holiday Inn worldwide reservation line. The operator said that all Holiday Inns are individually franchised so there is no way they could figure out who GM's supervisor is for this particular hotel. It kind of explained why this hotel management is so poorly trained in hospitality business.

The GM cancelled my future reservation after I asked her for her supervisor's contact information. She stated that they "obviously can't" make me happy and she suggested that I stay elsewhere.

Everyone in my company needs to go there for seminars one week at a time for about 50 times in the next year or two. We just stayed at the adjacent property which is only a 2.5 star last week and it was fantastic. There are at least 30 properties within a couple of miles radius. I strongly recommend staying at other hotels. If you have to stay here, make sure you don't complain or pack your bags and prepare to be kicked out.

  • Stayed: January 2014, travelled on business
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2  Thank luvtravl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 4 March 2014

Dear Luvtravl8:
While this review is being reviewed by Trip Advisor again, I felt it very important to share the hotel side of this review. Below is each of your points of concern:

I was in Clearwater for some seminars and this hotel was contracted with my seminar sponsor. The room was dirty, small and had a musky smell to it. There was mold in my room and a lizard in the bathroom. I arrived at 4am after flying for 10 hours and was too tired to ask for a new room.

Hotel: (This was never mentioned at check in or during your stay for a manager and housekeeper to review the room and offer resolution –We show you checking in to room 1 at 4:33am and room 2 at 6:24pm, so if you were too tired, why not report room concern next day as we show no complaints were made on the 2nd room)

Judging from the hotel condition, I thought other rooms would be about the same. I reserved two rooms directly from the hotel. Their guest service manager helped with my reservation. She was able to email confirmation for one room, but not the other.

Hotel: (Both reservation s were not made at the hotel. Room 1 was made by central reservations on 11/12/13 at 12:17 and confirmation email sent from Central reservations and NOT the hotel. Room 2 was also made by central reservations on 11/12/13 at 12:32)

I called numerous times for weeks asking her to email me the confirmation, but never got one from my email prior to my arrival. When I complained to her, she just said my email was messed up.

Hotel: (Each time you called the Guest Service Manager did try to email you the confirmation numbers but was keep receiving a bounce back. As a matter of fact, several members of the hotel tried emailing from their email address and all bounced back. She even offer to overnight via mail you the confirmation numbers -)

I thought it was a funny comment since she had no problem sending me email to confirm the other room. The front desk staff was very friendly at check in though.

Hotel: (She was never able to send you one, Central reservation was where the original email confirmation emails came from and thank you for recognizing the friendliness of the front desk staff.)

Breakfast had only very limited items, but it was free.

Hotel: (The rate that you were under from your company has negotiated breakfast buffet to be included which is a standard limited buffet. There is always one item that we switch our daily for a variance. There is a breakfast menu that you are able to order off of with very diverse options)

The next day, I asked the guest service manager for bottled water, she refused to give it to me-it's the same lady that could not email me a confirmation for one of the two rooms I reserved. My understanding prior to reservation was that they provided bottled water. I was able to get by for the entire week without asking them for more water. I saved the bottle and got water from the seminar I was attending. Because of the mold and other pests in the room, I do not recommend drinking the tap water. It was hard as an out of town guest to have to worry about potable water at this place.

Hotel: (Our guest service manager did give you a bottled of water the next day as you stated you did not get one at check in…This was noted in the daily report…. It is also note on your registration card as a tracking tool – Hotels are NOT required to hand out water….We do as an added amenity to priority club members – it is one at check in – January 1st started the HOLIDAY INN world wide new amenity for rewards members and this was explained to you and every other guest…Gold and Platinum receive either reward Points per stay, Free Drink coupon 1 per stay or gift bag that includes bottled water, and trail mix one per stay – you are a club level and did not qualify but we still offer water to club level one per stay. – You were asking for bottled water every time you passed by the desk and the guest service manager made an exception for you until you made a scene at the desk and made accusations to our guest service manager. Several employees and guests witness the scene and at that time it was my decision to cut off the complimentary bottle water to you. )

After my trip, Holiday Inn sent me a survey and I addressed the issues. Their general manager not only did not apologize, but told me that I got what I deserved. She told me her guest service manager did nothing wrong. She reiterated that my email was messed up and I did not deserve to get bottled water from her.

Hotel: (Not only did our guest service manager apologize and address all your concerns I personally did as well and have all those correspondence and would be more than happy to forward to you for your records. Please email me a certified copy of the “I got what I deserved” statement as that was never said. Our Guest Service Manager did not do anything wrong as I did state. She went above and beyond hotel policy to accommodate you. I was copied on all conversations between yourself and the guest service manager and again “I did not deserve” was in no correspondence but I would love a certified copy of that statement if you have it for me to follow up on.)

She also accused me of wanting unlimited water and alcoholic drinks from them and threatened that she would share the information with my seminar provider. First of all, I do not drink alcohol. Second of all, I don't know what my seminar provider would have done with that information..

Hotel: (You did indeed request drink tickets that you were not entitled to and was given anyways….the word alcohol was never used by our staff, in fact you are the only one whom continues to bring that up. I was the one whom stated I was going to share your concerns with our contact for you company as we are not able to exceed your expectations and that we were having concerns with your abrupt behavior with our guest service manager and I was the one whom informed the guest service manager that we no more drink tickets “drink” that includes NON ALCOHOLIC items were to be given to you due to your abrupt behavior towards our guest service manager who was going above and beyond for you. We value our relationship with our corporate accounts and when they bring in guests and there are concerns we ensure we communicate that especially when YOU threatened to speak to the company to pull the account that we have in writing from you.)

I am not sure if the GM of the hotel has been to the bar in the hotel herself. It was scummy, smelled like heavy smoke. I had no desire to order any food or drink from that place because of the mold and pest issues

Hotel: (If it was smoky and scummy why did you continue to frequent the bar daily? We are a nonsmoking facility and I can assure you no one smokes in the bar as the bartenders and Manager on Duty would ask them to go outside. Mold and pest? Just your room that you never told anyone about or is this somewhere else you never told anyone about?)

The hotel staff definitely looked overworked and stressed out. The shuttle used to be a nice convenience, but a couple of their drivers quit and we had to wait anywhere from 45 minutes to an hour for rides. Even the front desk staff had to drive the shuttle a couple of times.

Hotel: (Your continuous abrupt behavior did stress out our staff. Not one driver quit and 45 minutes to an hour is not accurate unless you chose to wait. All shuttle service is based on availability and scheduling. And there are times when both shuttles are out back to back our staff let all guest know the wait time outside of schedule runs and it is up to the guest to decide to wait or take a taxi)

I gathered the GM and the guest service manager are buddies. I asked the GM for her supervisor's number, she gave me 1-800-465-xxxx twice. It's the toll free number for Holiday Inn worldwide reservation line. The operator said that all Holiday Inns are individually franchised so there is no way they could figure out who GM's supervisor is for this particular hotel. It kind of explained why this hotel management is so poorly trained in hospitality business.

Hotel: (This is a professional work environment and the guest service manager supports policy and I manage that manager to ensure policy is followed – The Holiday Inn Customer care did contact me regarding the situation and resolved that the hotel went above and beyond in offering water and drink coupons as a Club level member is not entitled to what was being offered and we the followed back to policy)

The GM cancelled my future reservation after I asked her for her supervisor's contact information. She stated that they "obviously can't" make me happy and she suggested that I stay elsewhere.

Hotel: (You are correct, I did cancel your future reservations because our policy is if we cannot meet or exceed guest expectations they are better off at another hotel that can meet or exceed. As at this point based on numerous conversations with you we were never going to make you happy from placing several cases of complimentary bottled water in your room to offering you an open account in the bar to providing you a pest free and perfectly clean room was not going to be good enough)

Everyone in my company needs to go there for seminars one week at a time for about 50 times in the next year or two. We just stayed at the adjacent property which is only a 2.5 star last week and it was fantastic. There are at least 30 properties within a couple of miles radius. I strongly recommend staying at other hotels. If you have to stay here, make sure you don't complain or pack your bags and prepare to be kicked out.

Hotel (I am truly sorry you feel this way. We did everything we could to accommodate you. We truly wish you all the best and am very glad you are happy at the new property and that they are exceeding your expectations)

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Reviewed 18 February 2014 via mobile

I booked a non-smoking room, but it seems the whole hotel used to be a smoking building, so there is a lingering of smoke in the air. Why would you remove the internet plug in ports? Wifi is free be spotty. The beds are a little on the older side, but not horrible. Otherwise the staff are nice and the hotel is clean.

Stayed: February 2014
Thank Christophe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 21 February 2014

Dear Christophe F,
I appreciate your feedback regarding your recent stay with us. You are correct, the hotel is non-smoking but you would be surprised how many people that visit disregard that and smoke anyway. It is a constant battle that we have to stay on top of that. We have recently developed an action plan to handle rooms that other guests smoke in when ignoring the no smoking policy and I really hope this helps moving forward so guests like you can enjoy your stay in a room without feeling the negative affects from those before you that were negligent. I completely empathize with your frustration in this situation. Wifi is a concern, we are working on getting a hotel password for guests only and this will cut down on the numerous unauthorized users that jump on t6he wifi.In addition to adding addition access ports for service. Thank you for recognizing our cleanliness and nice staff..this has been my focus since my arrival to this property. We are getting. We hope you visit us again in the future.

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Reviewed 17 February 2014

I spent the previous weekend there. The staff were very accommodating and efficient. They went above and beyond by making sure my hotel stay was fantastic. The shuttle drivers were very enthused and doled out great tips to indulge in the beauty of the beach. Also the Front Desk were very pleasant. I will be returning there in the near future.

  • Stayed: February 2014, travelled solo
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1  Thank Journal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 21 February 2014

Dear Journal W,
Thank you so much for taking the time to give us your feedback. I am glad that you found our staff to be accommodating and efficient. I am working hard to hire the right team that recognizes the guest and to accommodate the guest. Going above and beyond is our current focus and I am pleased that you were able to experience that. We look forward to welcoming you back in the near future.

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Reviewed 15 February 2014 via mobile

Price is right for this hotel. It seems a but older and the maintenance seems sloppy and minimal. Unpainted mud on the walls in my room and bathroom, dirty carpet in restaurant, breakfast buffet was mediocre. Found hair on my bathroom floor, and it wasn't mine! Seems like a tired hotel that needs an upgrade. Staff are helpful and friendly but not really enthusiastic about their jobs.

Stayed: February 2014, travelled on business
Thank Jack50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 17 February 2014

Dear Jack50,

Thank you for your feedback. As a new manager for the hotel I do recognize the same concerns you have stated and I want to ensure you I have a plan but it will not change overnight. I have copied your feedback and have shared with every department manager and holding them each accountable. This is unacceptable and I hope moving forward we can change the perception that guests have when staying with our hotel. I hope in the future you can give us another try and hope you will be able to see the positive changes moving forward.

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Reviewed 2 February 2014

I just want to share how amazing experience our employees and customers had at your hotel. We had about 140 employees and about 3 customers from Duke Energy FL. I ask sales manager Alicia Fish to have a meeting room ready for that many people with a screen projector, box lunches, donuts and drinks. The room was properly set up and extremely clean upon arrival. The staff did a tremendous job at serving and at making sure that plenty of drinks were available at all times. The atmosphere in the Hotel was so good that we had a very amazing meeting. The food was fresh and well prepared. Thank you Alicia for your professionalism. JOB WELL DONE.

  • Stayed: January 2014, travelled on business
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Thank Martin443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby H, Front Office Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded 11 February 2014

We are so pleased to hear that you enjoyed your time with us! We appreciate you taking your time to provide your positive, excellent feedback! Our staff, from the Sales Department to Restaurant Servers, does their absolute best to meet every expectation you will have during your time here. All of your kind words will be passed onto our staff. Thank you for sharing your wonderful experience with us & we look forward to welcoming you back soon! -Shelby Hooper, Guest Service Manager

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Additional Information about Holiday Inn St. Petersburg North / Clearwater

Address: 3535 Ulmerton Rd, Clearwater, FL 33762-4212
Phone Number:
Region: United States > Florida > Clearwater
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Clearwater
#11 Business Hotel in Clearwater
Price Range: £81 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn St. Petersburg North / Clearwater 3*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn, St. Petersburg North /Clearwater is conveniently located in the heart of the business district, and only minutes away from the Gulf beaches. You'll find comfort and impeccable service at one of the most convenient locations in Clearwater, FL. Contemporary hospitality and our courteous staff are eagerly awaiting your visit in our recently renovated hotel. Only 2 miles from St. Petersburg/Clearwater International Airport, and only 9 miles from Tampa International Airport, you'll spend less time in traffic and more time doing what you came to do in Clearwater, FL. Holiday Inn St.Petersburg North / Clearwater is also within close proximity to major attractions such as Raymond James Stadium, St. Pete Times Forum, Ruth Eckerd Hall and Tropicana Field. Relax in your well-appointed guest room featuring stylish and modernized decor, and enjoy amenities that include free high-speed Internet access, 32 inch flat screen televisions, executive desk space, in-room movies, HBO and cable television. Play a great game on our lighted tennis and basketball courts, and afterwards feed your appetite for friendly service and savory culinary creations at Aviator's Sports Pub and Lounge. Enjoy a swim in our crystal-clear outdoor pool and spa, or re-energize in our 24-hour fitness center. Dollar Rent-a-Car is also available on-site for your transportation needs. ... more   less 
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Also Known As:
Holiday Inn St. Petersburg Clearwater Airport Hotel Clearwater
Holiday Inn Clearwater
Clearwater Holiday Inn
Holiday Inn St. Petersburg North / Clearwater Florida

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