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“Worst hotel ever stayed in. ”

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Candlewood Suites Clearwater
Ranked #59 of 96 Hotels in Clearwater
London, UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Worst hotel ever stayed in. ”
1 of 5 bubbles Reviewed 29 December 2013 via mobile

The hotel has 2 room types, studio suites and one bedroom suites. What they fail to inform guests of is if they book a "standard suite", they will end up just paying an inflated price for a studio suite. This is coercion!

The room standard was poor. Ancient fittings, smelly, old and noisy fridges. There was a lot of noise all night from upstairs and communal areas.

On arrival into the room it was dirty, with faeces in the toilet from the previous guest. Sheets were also stained. Felt so horrible being in such an awful place that checked out 2 days early.

Regularly use Holiday Inns, am very surprised that they allow such a franchise to tarnish their name. Will avoid candlewood suites in the future as there is no brand consistency between locations.


I strongly advise people reading this review to book another nearby hotel (there are many in the area at a similar price) as this hotel is barely fit for human habitation.

Stayed December 2013
Helpful?
1 Thank victairinternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Clearwater, responded to this review, 14 January 2014
Dear Victairinternational,

I appreciate that you took the time to review our property. It is regrettable that we fell below your expectations on this visit. I have sent you a private message to discuss. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

191 reviews from our community

Traveller rating
    52
    65
    37
    12
    25
See reviews for
38
60
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40
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Leicestershire, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 29 December 2013

Booked hotel with last minute dot com. Paid extra for standard suite with two rooms as per website on ihg and last minute dot com only find that the type of room did not vary from the cheaper room
Slight musty smell in room although very clean. Staying for three nights it seem good value

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Clearwater, responded to this review, 13 January 2014
Dear Jeffrey K,

Thank you for taking the time to post a review of our property. Please allow us to apologize for the challenges you had in making your reservations online and the unusual smell of the room you received did not live up to your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beamsville, Canada
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

Excellent, clean, newly renovated, modern, exceptional staff very roomy. Staff went out over there way to assist me in my future booking with Hotels.com. This the first time I have tipped a clerk at a hotel.
I highly recommend this hotel.

Room Tip: Excellent services, rooms are very modern and exceptionally roomy. Very clean. Staff was very helpfu...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

The property seems to be right on the line between a good part of town and a bad part of town, which concerned us a bit when we saw a couple of people loitering near the entrance.
I suppose the price reflects this so you get what you pay for.

Inside the staff was nice and I was surprised at how nice the room looked. The kitchen was convenient and everything was nicely decorated. However, there was a very strong musty, moldy smell every time we opened the door to the room. The smell did not match how the room looked -- as if someone had carpeted over a moldy floor and remodeled with no regard to actual condition of the room.

The fire detector in our room kept beeping and we had to tell management about it twice, but it was resolved after the second time.

Overall would recommend for a brief stay (even though this is an extended stay property.)
They also allow dogs, which is nice.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hhols2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

Exactly what it said on the tin!! Yes on a busy road hey your not paying for the Waldorf! Very nice place. Easy to get to, not far from Clearwater Beach or the Westfield Mall. Car Park- Plenty of spaces, the staff incredibly friendly. Everything we needed so yes would recommend.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigfella72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

When we arrived there was someone outside smoking and a line of people waiting to check in at the front desk. Some were "regulars," and seemed to be construction workers. I began to be concerned that I had taken my friend to a low-class kind of place. However once we got to our rooms I felt better. We couldn't get adjacent rooms as requested, but we did get across the hall. The rooms looked great and had little kitchenettes and a long work desk with an office chair. We were happy as we stayed up talking in my room late into the night. We stayed for two days and the rooms were clean and we felt safe inside. This was a great base for the exploring that we did in the area.

The staff were friendly and when I called for a question about the air-conditioning he called me back a half hour later to see if it had worked, which was a nice touch.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mom2All_Girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Clearwater, responded to this review, 18 October 2013
Dear Mom2All_Girls,

Thank you for the candid review. We are delighted to read you enjoyed the room accommodations. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts.

Again, thank you for sharing your thoughts and we look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 July 2013

The room was very nice for the price. My wife and I stayed in a room with a single queen bed. It had a full size fridge, stove top, microwave, toaster, and coffee maker. We could have stayed there for a week and been comfortable. The staff was friendly, and took time to fix a mix up with my rewards points. We travel a lot, and this was the nicest room we have stayed in, in this price range. The biggest draw back was the lack of breakfast in the morning. They have microwave and toaster items available, but they cost extra. Overall, a pleasant stay!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krones1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Clearwater

Property: Candlewood Suites Clearwater
Address: 13231 49th Street North, Clearwater, FL 33762
Phone Number:
Region: United States > Florida > Clearwater
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Clearwater
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Clearwater 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
At the Candlewood Suites Clearwater hotel, we put the amenities where they really count: in your room. We are an all suite property, the perfect place for your next stay. Studio room has one queen size bed and all have a full kitchen complete with microwave and full size refrigerator. Work efficiently at your desk with free high-speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Relax in the over stuffed recliner while you enjoy the CD player and VCR. Borrow your favorites from our free video and CD library. Work off some stress in our on site fitness center or heated outdoor pool. Visit our Candlewood Cupboard where you can purchase meals, snacks and sundry items at value prices. Our setting is the perfect choice for business or leisure travelers, you can earn Priority Club Rewards Points for each qualifying stay We are centrally located and easy access to Interstate 75, Tampa International Airport, and the St. Petersburg Clearwater International Airport Candlewood Suites Clearwater Hotel is only 15 minutes away from the beautiful Gulf of Mexico Beaches!. Busch Gardens and Adventure Island are popular area attractions to visit. We are a pet friendly hotel with a non-refundable pet fee - $15 for 1 first night $10 for each additional night capped at $150 for duration of stay. Two pets less than 80 lbs. Per suite . Pet agreement must be signed at check in. ... more   less 
Reservation Options:
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Also Known As:
Candlewood Suites Clearwater Hotel Clearwater
Candlewood Clearwater
Clearwater Candlewood Suites
Candlewood Suites Clearwater Florida

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