I just had to post this on here and if I could have give a negative rating I would have.
A FRIENDLY WARNNING TO EVERYONE DO NOT TRUST THIS COMPANY OR IT’S SALES TECHNIC OR STAFF.
I was a victim of their internet pop up scam “you have won a holiday” I was foolish and taken in. I admit it was my mistake to ever think this was a trustworthy company. I booked the holiday and paid for it. They gave me a confirmation number, and a customer confirmation line number that was toll free. I thought I had a good deal at first.
Then the next day I tried to access the summer bay web site to see what I was getting and guess what? I could not gain access. I tried the free phone number, and all I got was a message “ sorry the office is now closed” I continued to try the web site to no avail, also the phone number. For weeks I kept trying with no luck at all. I searched the web and found sites on summer bay and very few had anything good to say about the company. I sent emails to every address available on the summer bay site or sites about summer bay. They all bounced back. This has been ongoing since October 2005. in January the free phone number was disconnected.
Now for the good news
Tonight (9th February 2006) I got through to a living person. It has taken many hours and money to eventually get through to someone. I have not managed to get a full refund of my money £299.00 but I have large proportion of it and I put the rest down to bad judgement and sometime that costs money.
Oh yes I forgot they are giving me a refund and if I want the customer relations guy said I can still have the holiday: I THINK NOT.
Anyway for everyone out there who has been caught out and want to get their money back here is the number, it’s in the USA so add the international codes from what ever country you are calling from
[----] Bill Scolard is the service manager?
Or that’s what he said he was and to be honest I don’t believe it.
Don’t be put off by the 7 day cancellation clause I was not told about it and my guess neither were you, or about the extra costs. I have contacted the Florida Attorney General and suggest that everyone does the same.
Finally I hope you all have great holiday’s in the States and remember not ever holiday company is like Summer Bay. I have now booked a holiday in San Francisco with my refund. I have been there many times and travelled all over California, Nevada, New Mexico, Arizona and many of the other states. Everywhere I have been the people and accommodation has been great. The only state I have not been to is Florida, and guess what I will not be going anywhere near it after this experience with BUMMER BAY :)
TELEPHONE [--------] NOW
- Official Description (provided by the hotel):
- Whether you seek relaxation, exploration, or inspiration, Summer Bay Orlando by Exploria Resorts has something for the whole family. Experience a luxury family destination that delivers the thrill of Orlando's world-renown attractions with the comforts of a leisure getaway. Enjoy all the highlights of our 400-acre lavishly landscaped resort and 64-acre private lake, located a mere 10 minutes from Walt Disney World Resort. Summer Bay Orlando is the perfect Florida getaway for family, fun, and freedom.Luxury accommodations: Why settle for a cramped room when you can settle into a spacious sanctuary? From roomy hotel accommodations to two or three bedroom fully furnished condominiums, we've got you covered with home-style comfort. Enjoy a homemade dinner with the family. Step out on your balcony to watch a glorious Florida sunset. Or take the night off and watch a movie on your flat screen TV. Stress-free park hopping: hop on our complimentary shuttle to Epcot(R), Magic Kingdom(R) Park or Universal Studios Florida(R).Fun in the sun: Whether your goal is a relaxing escape or a spectacular adventure, Summer Bay Orlando can fulfill your desire with a host of activities, amenities, and dining options. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, LoveHolidays, Ebookers, Cancelon, HotelsClick, getaroom.com and 5viajes2012 S.L. so you can book your Summer Bay Orlando By Exploria Resorts reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Summer Bay Hotel Clermont
- Summer Bay Resort Orlando
- Summer Bay Resorts
- Summer Bay Orlando By Exploria Resorts Florida/Clermont