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“getting worse??”
Review of Serena Inn

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Serena Inn
Ranked #12 of 17 Hotels in Clermont
Davenport, Florida, United States
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“getting worse??”
Reviewed 4 March 2014

we were extended stay. We discovered poor building quality including mold and craftsmanship. No real 'staff' on duty, rates being changed to DISCOURAGE long term stays. NOT worth it at new rates, better options within walking distance...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Kurt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 reviews from our community

Traveller rating
    5
    5
    2
    2
    15
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12
5
5
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Newyork
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2013

As the rate they quoted online I believe its a best rates. Property looks good for extended stay. Front Desk nice. Rooms look nice. location & amenities are good. Try to help. Good area & I will be back.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank She C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 August 2013

We had a reservation booked here for a month, we heard it was new and wanted to give it a chance. When we got to the place it was super run down, and there were some crazy looking people outside. While in the lobby a guy walked in and pulled his pants down showing his genitals to the woman at the counter, and she didn't seem to mind. After searching for a while they told us they didn't have a reservation for us, so after confirming and getting them to write us proof that they did not have a reservation for us, and would not be charging our card, we got the heck out of there. This place would have been a nightmare, and I feel like I have a guardian angel that removed our reservation! I have never been so glad to have a place lose our reservation. Please do not book here! There are nicer places, closer to the theme parks, and for less!

  • Stayed July 2013, travelled with family
    • Location
    • Service
Helpful?
6 Thank meowzeroni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Clermont hotels

Groveland, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2013

I have stayed here 2 separate times and WILL NOT be returning. The first time I was here there was a lady named Rhonda who was the manager and she was great! Very nice, great customer service, and fixed all of our problems. I returned my second time to find out that Rhonda was "moved to another property" and now the place has gone down the tubes. Now they have some rude Indian lady running the place and it is disgusting. The housekeepers werent the best at first, but now I dont think they do anything. my sheets didnt even look like they had been changed!!! I requested service and didnt get it. There are bugs everywhere, and the pool has turned green!! The new manager is very rude and doesnt care about anything. Dont stay here.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Anonymous A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 July 2013

My family and I stayed at the Serena Inn for just one night after a mix up with booking arrangements meant we couldn't get in to our nearby rented villa until the next day. It was the nearest Inn and also very late at night when we checked in so we had little choice. Please do not stay here unless you ABSOLUTELY HAVE TO. The rooms were less than basic. A fridge and microwave in one room, nothing but a bed in our room and no electricity in the third room. The rooms were dingy and smelly and other residents looked "less than desirable". Bedding didn't look clean enough to sleep in so we "rested" on top of the covers. We also left the lights on to try and prevent being disturbed by "undesirables" who lurked on the landings and car park. We also discovered upon returning home that we had been charged for 4 rooms instead of 3. Overall rating out of 10....... minus 5.

Room Tip: Do not stay here!!!!
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serena Inn

Property: Serena Inn
Address: 9400 US Highway 192, Clermont, FL 34714-8205
Region: United States > Florida > Central Florida > Lake County > Clermont
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Clermont
Price Range (Based on Average Rates): £
Hotel Class:2 star — Serena Inn 2*
Number of rooms: 94
Official Description (provided by the hotel):
Serena Inn is located a few minutes away from Orlando and its famous attractions, and 6 miles away from Disney. Serena Inn takes care of its guests with the fullest with respect for their stay in the hotel as well as their vacation tour, offering more than reasonable rates. When you come to the hotel, you will feel relaxed and taken care of with the amenities offered. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Traveltool, S.L.U., Travel Republic (UK), Evoline ltd and Hotel.de so you can book your Serena Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Serena Inn Florida/Clermont

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