The Cocoa Beach Hilton is ideally situated. Beach access is second to none. The pool area is fantastic. The rooms are clean but below what I expect from a Hilton. The rooms are vintage 1980's and in dire need of an update.More
The Cocoa Beach Hilton is ideally situated. Beach access is second to none. The pool area is fantastic. The rooms are clean but below what I expect from a Hilton. The rooms are vintage 1980's and in dire need of an update.MoreShow less
Thank you for taking the time to share your remarks regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive comments regarding our guests' visit.
We are completing the final stages of a $15M renovation. According to your comments, it appears you did not get the opportunity to experience one of our newly renovated guest rooms. The reviews we are receiving indicate most of our guests are pleased with the changes we have made.
I was happy to learn you enjoyed our pool deck area and the beach. Hopefully, you will have another chance to come back and visit us again.
From the time we arrived until the time we left the bell service was second to none! They were awesome, very friendly and knowledgable about the area. I loved them. The desk clerks were pretty stiff but I didn't have to deal with them every day, so I just went on about my vacation. I would probably stay again if the bell staff could check me in and out! lol :)
Thank you for taking the time to share your experience. I appreciate your candid comments regarding your dissatisfaction with the service you received from my front desk staff. It is guests like you who help me target problem areas and make changes where necessary.
I was happy to learn the friendliness of my bell staff and the superior service you received made your stay more pleasant.
I look forward to welcome you back again.
We stayed here for a weekend getaway. The hotel is on the ocean and at Cocoa Beach you really have to check for this as many are just "ocean view". The hotel was immaculate and rooms were tasteful and well cleaned. They also have an outdoor Tiki Bar that had live music in the late afternoon. The perfect setting after a day in the sun. There were two things that I would have preferred - a bigger pool and pool deck (although not possible since it is so close to the Ocean), and I wish that the rooms had balconies. I always enjoy hearing the roar of the ocean when I am staying on a beach and you didn't get that here. Otherwise it was a wonderful stay with a friendly and great staff!
Thank you for taking the time to share your comments regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.
I was happy to learn you enjoyed our oceanfront location, as well as your time spent on our pool deck. Please feel confident I will share your positive remarks regarding the service you received with the Food and Beverage Director.
We look forward to have you stay with us again in the future.
They kicked us off our beach chairs after our friend had rented them for the whole day, because he wasnt there and they wanted to rent to someone else. Good location, but everything is overpriced at the hotel. $3.50 for a bottle of water, $12 for oatmeal... You're not hawaii, dont charge hawaii prices.
I appreciate the time you took to share your experience. The remarks we receive allow us the opportunity to reassess our method of operation and make changes where necessary.
Please accept my apologies for your dissatisfaction with our beach services. Your comments will be discussed in my next staff meeting. Thank you for bringing this to my attention.
Even though we attempt to provide affordable products and services, sometimes we fall short of our guest's expectations. We will continue to make changes in order to keep our patrons loyal.
Thank you for your comments.
When we were looking at options for a week long business trip in nearby Titusville and the Port, I recommended this hotel from the options the organizer had due to the beach location. I was not disappointed in the location. It is down the beach from the main tourist area (Ron Jon's and the Pier), but close enough for a long walk or bike ride to get to get you there. The hotel is modern decor and there is a large deck and Tiki lounge that is great for after business time chill down. Meals in the dining room I thought were overpriced (typical of Hilton), but the service was good. Nearly everyone eats at one of the local places anyway.
Pros: Location, deck and beach, clean
Cons: Overpriced dining, no added amenities or recognition of Silver Hilton Honors members, less then friendly desk staff
Recommendation: If you are a Hilton honors member look at another property on the beach. IF not, you want a place on the beach that is quieter, and you get a reasonable rate (<$150 nt) it is a good choice.
I appreciate the time you took to share your comments regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.
Because we are always open to suggestions, I will certainly share your dissatisfaction with the concerns you mentioned with the appropriate department directors. The remarks we receive allow us the opportunity to reassess our method of operation and make changes where necessary.
We truly value your patronage and want each and every guest to leave the property with a feeling of having been cared for, valued and respected. Please accept my sincere apologies for not meeting your expectations.
Once again, thank you for sharing your experience.
I loved it. Stayed an extra night. Love the location on the water close to everything . I loved the new tiki bar loved the detailed attention to the customers and our comfort. The swimming pool was very accessible as well as the amenities.
I appreciate the time you took to share your positive comments regarding your recent stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.
The remarks we are receiving are showing our overall ratings are on the rise. It was gratifying to learn of your overall satisfaction. I will share your remarks with the appropriate department director.
Hopefully, you will choose to stay with us again in the near future.