My Mom and I just got back from Cocoa Beach this past weekend. Booked our room at least 2 months in advance.I called to confirm our room. We had ask for pool side down stairs because my mother has back issues and she cannot climb up and down stairs. We reserved this room for June 21,2014 until June 28,2014. When we got there after traveling 800 miles we were told our room was room 308 which was up stairs pool side. Mother had also called and confirmed that the room would be down stairs pool side. The young man at the desk was very rude and told her that that night she would have to stay in the upstairs room and that maybe the next day there MAY BE a downstairs room open. We were tired, upset and for some one to think that a 71 and 53 year old women would unload a weeks worth of supplies just to pack them up and go back down the stairs is just wrong. Don't get me wrong we have stayed here off and on for 20 years. We were told when we checked out that we should have ask for a handicapped room after they got their 1000.00. VERY BAD CUSTOMER SERVICE !!!!
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- Also Known As:
- Wakulla Hotel Cocoa Beach
- Wakulla Resort Cocoa Beach
- Wakulla Motel
- Wakulla Suites Cocoa Beach, Florida