We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very disappointing Experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Biltmore Hotel Miami Coral Gables
Ranked #1 of 12 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Reviewed 12 January 2012

After completing our stay, I received a link to review this hotel on tripadvisor. The link may have come from the hotel. I wrote a review, explaining our frustration with the customer service we received and with the uncomfortable room our family was put in....smaller than the room we reserved and paid for. My review was never published. I also wrote an email to the hotel management. I received a reply that we would be contacted by management for a credit. After emailing back twice, I have received apologies again and again, assuring me I would be contacted by a Mr. or Mrs. Castro. No one has ever contacted me.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Margggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 16 January 2012

The issues at hand were not consistent with the Expedia reservation detail received, with which the hotel fully complied. All was resolved to the best of our ability, considering the room types available per the high volume the property was experiencing during this period.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,879)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,294 - 1,300 of 1,879 reviews

Reviewed 12 January 2012

My best friend got married at the Biltmore on 12/30/11!! The catering staff was great!! The wedding was beautiful....thank you for making her day special!!

  • Stayed: December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stacy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 2 March 2012

Thank you for taking the time to share this positive feedback about the wedding event at the Biltmore. We look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2012

Just got back from a business trip which we hosted at the Biltmore and wish I had stayed longer! The pool area was fabulous, the grounds were beautiful and well kept, staff was very conscientious, the hotel has a history in pictures throughout - I could have spent an entire day just reviewing the pictures. Rooms were clean and well appointed. Tucked away in a very rich neighborhood - great for walks.

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PilgrimBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 2 March 2012

We closely monitor the quality of our services and product to assure they are consistent with a world-class luxury resort. This positive feedback is most appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2012

Checked in on Christmas day- the building is imposing and impressive and bursts with character and 'old world charm.'
Things I liked- breakfast- amazing! Choice, setting and service was great.
The pool- huge!
Room- free upgrade, well maintained and clean.
Gym and studio classes were exceptional and all complimentary.
Not so good- poolside drinks/food service- extremely slow and not particlularly friendly.
No coffee maker or free coffee in the lobby, which tends to be the norm in this class of hotel.
Spa- although the treatnment (full body massage) was great the room was cold and uninspiring (no heated bed, candles etc).
A car is a must due to its location- however, GREAT restaurants in Coral Gables.
Overall, I would return but with a few tweaks in certain areas this hotel could go from being very good to 'great'.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank manoloCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 16 January 2012

As a world-class luxury destination resort, the Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We extend every effort possible to resolve guests' issues related to their hotel experience when these concerns are brought directly to our attention, as they were here. We will address the issues and suggestions in question directly with the pertinent staff, as this behavior is certainly not reflective of our normal standards or service culture at the Biltmore.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2012

We had an amazing time. This place is just fantastic. The pool was so much fun and our beautiful room had a great view and luxurious bed. The amenities were fabulous and getting a massage was just divine. The history of the hotel and charm of Coral Gabels can't be rivaled. Don't miss the stellar Sunday brunch. You'll be talking about it for decades.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MyaMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 2 March 2012

We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2012

My family of five went to Coral Gables, Florida for a relaxing vacation during winter break. I could not think of a better hotel to have stayed at than the Biltmore. It provided us with our needs and exceeded our expectations. We stayed in a one bedroom suite. It had 2 queen beds, a pretty big bathroom and a living room (where we fit a cot for the 5th person). The price was reasonable as well. The amenities in the hotel were numerous. First off, they had a good-size work out room, consisting of about 15 treadmills and weights. (in the work out area there was a smoothie shop, which was delicious). They had classes everyday, for example, yoga, pilates, zumba and much more. They had a golf course and 4 wonderful restaurants to choose from (although one was expensive). They have a HUGE pool, we actually learned it was the biggest in the U.S. Although one of my few complaints about this hotel is that the pool wasn't heated. It was too cold for me to swim in, but it may have been because we went during their wintertime. This critique would NOT stop me from going back. They have tennis courts, which we could not use because there was a tournament the week we were there, but that was a rare occasion. This hotel is huge and has beautiful architecture and landscape, even though it is not extremely modern. There were weddings going on and it was so elegant! The staff are very nice and treat you like royalty. One other thing that was very important was a car. We rented a car and it was definetly necessary if you don't want to live at the hotel all day and night. There are places to go, eat, shop and just walk around, but you will most likely need to drive there. Everywhere we went had great food and was in about a 20 minute radius of the hotel... not a walkable distance. If you are looking for a relaxing getaway I would recommend the Biltmore!

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eva W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 9 March 2012

Thank you for this feedback. Our staff and management at Biltmore always appreciate hearing from our guests. We’re delighted your family enjoyed the hospitality.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2012

Biltmore hotel is a grand old hotel. Very well maintained . The rooms are large and we got the rooms facing the golf course which had a good view.
The breakfast is a good spread with a wide choice of all kinds of fruits, breads and cereals.
Service is very slow from checking in or for your luggage reaching your room takes ages. You have to call twice or thrice before you receive your luggage.
The room has no coffee making facilities neither do you receive any complimentary water bottles.
Taxis are available at Biltmore but the shopping malls are not near the hotel. Expensive to reach a mall or publix by taxi.
overall the hotel is a good place to relax and enjoy golf or a swim at their beautiful pool.
The lifts are very slow or most of the time only one is in operation so one has to wait long for the lift.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kerpsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCoralGables, General Manager at The Biltmore Hotel Miami Coral Gables, responded to this reviewResponded 2 March 2012

Biltmore Management welcomes constructive feedback from all our valued guests as an integral part of monitoring the quality of our services and product to assure they are consistent with a world-class luxury resort; as such, we will certainly address the related issues.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Coral Gables
Hyatt Regency Coral Gables
#2 of 12 in Coral Gables
1,463 reviews
Courtyard Miami Coral Gables
#4 of 12 in Coral Gables
548 reviews
Show Prices
Show Prices
Show Prices
Coconut Grove
Mayfair Hotel & Spa
Mayfair Hotel & Spa
#50 of 128 in Miami
1,297 reviews
Coconut Grove
The Ritz-Carlton Coconut Grove, Miami
Hotel St. Michel
#6 of 12 in Coral Gables
250 reviews
Show Prices
Show Prices
Show Prices

Been to The Biltmore Hotel Miami Coral Gables? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Biltmore Hotel Miami Coral Gables

Address: 1200 Anastasia Ave, Coral Gables, FL 33134
Region: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coral Gables
#1 Family Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range: £175 - £1,014 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Biltmore Hotel Miami Coral Gables 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, LoveHolidays, Hotels.com, Travel Republic (UK), Agoda, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your The Biltmore Hotel Miami Coral Gables reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables
The Biltmore Hotel Miami Coral Gables Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing