I really enjoy grand old hotels and was looking forward to this one based upon its history of elegance, but have to say, I was disappointed with the place. It's very nice, but difficult to call world class and even more difficult to justify the nightly room rate. If it were half the price, it would be good value, but the rate and reputation suggest higher expectations that simply weren't met.

The place really looks much nicer in the evening, lit up; it looks like a great spot for an evening event/wedding. In the daylight, though, it really shows its age and could use a coat of paint. Furniture in the room also needs to replaced - it's not charming old, but outdated old. The pool needs a thorough cleaning as well, and was relatively dirty for a hotel of this stature (again, holding the Biltmore to a higher standard based upon its own target market). I actually had second thoughts about swimming in it. Pool service was mediocre as well.

Service across the board was mediocre. The people were very nice and friendly, but again, just not particularly useful. As an example, when we initially drove up, there was only one gentleman at the front door trying to juggle numerous arriving cars. Didn't get an offer to valet the car or take our luggage out until we were already on our way through the door to the front desk. Charging $25 for valet service at a place like this is absurd, by the way. As further examples, housekeeping again was friendly and did a good job - when they came. Our first day in the hotel, we were out of the room from 9:30A-3:30P and our room wasn't cleaned during that time. It wasn't actually cleaned until we left it for dinner that evening. On subsequent days, we made it a habit to call housekeeping when leaving the room, just to be sure it would be cleaned when we came back.

On the plus side, the golf course was nice and well-maintained. The hotel is located in a quiet residential neighborhood, but not far from a variety of shopping and restaurants. We didn't dine at any of the restaurants inside the hotel, though they looked nice from the outside. This hotel is one minor renovation and a detail-oriented service approach away from being really special, but for now, it was a disappointment and I wouldn't recommend it to friends.

first let me say this is my absolute favorite hotel in Miami area- and its hard to find anything wrong with it- But let me say there was a few things that did catch my eye
the amazing pool- was not perfectly clean- some of this could be from the horrible storms in the area- but the bottom of the pool needed a good cleaning
the exterior of the building - if you looked around - you could see a few areas at roof line that needed a little work
THERE IS THE GOOD STUFF
when you arrive and drive up the driveway to the Hotel entrance- you are greeted by some of the best staff anywhere- always attentive to your needs- they remember your name can seem to know your car- GREAT --everyone from Check-in, Concierge, House keeping, Pool staff, wait staff-
the Biltmore is a grad hotel - that does not need a Joan Rivers face lift -just a little nip and tuck to make it a perfect as it deserves to be
make the time in your life time to stay here- and you will see it the moment you arrive

Back in 1999, my husband and I were supposed to stay at the Biltmore prior to our honeymoon in the British Virgin Islands. Sadly, we never made it to the Biltmore due to a cancelled flight originating in South America. Fast forward to Summer 2011...we were in need of a sunny weekend escape with our young son, and it seemed like a perfect opportunity to finally stay at the Biltmore.

Our stay here was simply glorious! Shortly after checking in, we were upgraded to a Tower suite after asking for a room with a view-- what a wonderful surprise and a lovely gesture by staff! The view was truly mesmerizing, and the suite was spotlessly clean with a very comfortable bed.

The hotel itself is a stunnning building, taking you back to another era. The pool is amazing in every way, and the pool staff are all friendly and courteous. One can easily tell that the Biltmore aims to please its guests and sets high service standards for its staff... everything a hotel should be and more.

I should also mention that the hotel is very child-friendly, and the whimsical bird cages on the main level will delight any child.

We look forward to a return stay at the Biltmore sometime in the near future!