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Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel
Ranked #3 of 12 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 November 2013

I stayed at the hotel for 3 nights and was one of the worst business hotels I have been to. Food was provided as a part of the business event but was generally horrific.

Room was large and somewhat clean but even though there was a balcony, I lacked fresh air. They are selling the linen etc, who on earth would buy? Nothing fancy or a bit interesting.

TV, nothing for free. Why have 2 TVs in a room?

To end on a positive note: Coffee machine in the room, was the best thing ever. Proper Starbucks coffee right in your room.

Stayed: November 2013, travelled on business
Thank Evrim78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this reviewResponded 25 November 2013

Hello Evrim78, we would liek to offer our sincerest apologies. Your words help educate us about areas we need to improve on to help elevate our guests experiences. We hope that you will allow us to make the proper changes and be our guest again in the future. Should your travels bring you back to Miami, feel free to contact our Guest Relations Manager so that she may see to the flawlessness of your next stay. Be Well.

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414 - 420 of 867 reviews

Reviewed 13 November 2013

What was suppose to be a quick get-a-way for a conference did not turn out so good. We have stayed at the Westin Colonnade before and had a great time. We reserved a Townhouse suite. When we checked in, the front desk gave us our room key and when I asked about a late check out Monday, she advised that she could not because the hotel was totally booked. OK
When we got to our room it was not what we reserved but just a room with a kingsize bed. When I went to the front desk to advised, she stated that there must have been some misunderstanding. The problem with that is that it infers that a conversation occurred. She advised that no rooms were ready to go back upstairs and she would advise when it was ready.
Meanwhile 20 minutes later we receive a call who norms us that we don't have our room (the person hasn't checked out), so she offered to by some points for the downgrade and said if we wanted to change tomorrow I said no thanks. It went down hill from there.(Strike one)
No mini bar key, only one robe and the wall were so thin we could hear everything everyone said and did.(Strike two)
In the morning we went to have breakfast at SushiSamba (review to come) and that was strike three. We left and went to the Biltmore.
I hope it was just an off weekend...wife not a happy camper.

Room Tip: Don't get anything that is not a suite, the noise will keep you up all night.
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  • Stayed: November 2013, travelled as a couple
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Thank Oscar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this reviewResponded 25 November 2013

Hello Oscar R,

Our apologies that we did not have the townhouse you booked available. All of our rooms come with one standard bathrobe, additional bathrobs shoudl requested by calling out Service Express and additional amenities will be immediately sent by one of our housekeepers. If you could share your thoughts with me about SushiSamba so that I may pass it along to the restaurant management that would appreciated so that I can ensure that your experience there is corrected for the future (dwelch@westincoralgables.com). Again our apologies that you and your wifes trip did not go as planned. Should your travels bring you back to Miami, feel free to contact me so that she may continue to see to the flawlessness of your next stay.

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Reviewed 11 November 2013

great location valet parked on Friday afternoon and never needed, great local places to hang out Locals is a must!! great food and craft beers
Mojitos in lobby @ 5 are a great addition to stay. friendly staff

Room Tip: rooms are great pool is on 2nd level with room acess to huge deck area great place to relax get some...
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  • Stayed: November 2013, travelled as a couple
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Thank mully1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this reviewResponded 25 November 2013

Hello Mully1234, Thank you for your kind words. We are delighted to hear that you had such a great time enjoying everything there is to see in Coral Gables and our daily complimentary cocktail hour in the lobby. Should your travels bring you back to Miami we would be delighted to assist you in making more great experiences with us. Be Well.

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Reviewed 30 October 2013

We stayed at this hotel whilst visiting family. The hotel is situated close to the retail and business hub of Coral Gables. Plenty of tasty restaurants within walking distance. Staff and hotel were friendly and helpful. Rooms were clean and a good size. I would definitely stay there on future visits.

  • Stayed: October 2013, travelled with family
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Thank Joanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this reviewResponded 6 November 2013

Hello Joseaart,

Thank you for your gift of feedback. We are happy to hear your visit to The Westin Colonnade was flawless. We hope that should your travels bring you back to Miami, that you choose to visit us once again. Be Well.

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Reviewed 30 October 2013 via mobile

Shame on me for not writing this review sooner. My husband and I had our wedding here in 2009 and it was awesome. This past year we had the pleasure of booking another room so automatically our expectations were high just like it was so many years ago. Fortunately it met every single high standard of mine. The hotel is very luxurious and the main lobby is gorgeous. We ordered breakfast which was fantastic. The staff was so pleasant too! We were so happy that we are staying here again for our anniversary! I would highly recommend this hotel.

Stayed: December 2012, travelled as a couple
1  Thank IceRose21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this reviewResponded 6 November 2013

Hello IceRose21,

Thank you for your kind words! We are so delighted that we were able to assist you not only for your 2009 wedding but for your anniversary as well. Should your travels return you to Coral Gables or if you simply want to have another relaxing escape feel free to contact our SPG Guest relations Manager and she would be more than happy to assist you in making your next stay just as memorable as the last. Be Well,

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Reviewed 11 October 2013 via mobile

I visited this hotel on a Business trip.
The rooms are clean and comfortable! Close to good restaurants for dinner or breakfast.
I recommend it if you want to stay in a nice and safe place like Coral Gables.
The fitness room is also high level with good equipments.

Stayed: September 2013, travelled on business
2  Thank Ronald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

We have been staying at this property for over 10 years and I apologize for taking so long to write this review; our most recent stay was even better than usual. The hotel is beautiful! The rooms are clean and the staff is always attentive and willing to do whatever it takes to make you comfortable and happy. The pool area and workout room is fantastic and there is a great area next to the pool to relax, talk, or enjoy some wine with each other or fellow guests. Most importantly is the service - you are really made to feel special here; from Guest Relations (thank you Ms. Welch) to Food and Beverage (thank you also Mr. Russo) to the front desk, and bell staff everyone is friendly, accommodating, and courteous. My congratulations to the GM for putting together such a professional staff. The surrounding area is also very diverse and exciting and the local food and entertainment is fantastic as well. Be sure to check out the new restaurant Sushi Samba downstairs from the hotel. Ask for Claudia the manager; she is friendly and extremely helpful in assisting with making the right culinary and drink choices (and there are many). We really enjoyed her company and her cheerful and friendly personality. This last trip was very memorable at the Westin Colonnade; it will remain our first choice to visit whenever our travels bring us to the Miami area. You won't be disappointed!

Room Tip: Be prepared for a great stay! Check out the new restaurant Sushi Samba downstairs from the hotel. As...
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  • Stayed: September 2013, travelled on business
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1  Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinC0ralGables, Guest Relations Manager at Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel, responded to this reviewResponded 8 October 2013

Hello Dan H,

Thank you so much for your kind words! We are delighted to hear that our staff continues to make flawless stays for each of your visits. I have highlighted this review among the staff to encourage them to keep up the good work. It is through refreshing stays like yours that we continue to strive to be our best. Thank you for staying with us and we hope to see you again in the future!

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Additional Information about Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel

Address: 180 Aragon Ave, Coral Gables, FL 33134-5425
Phone Number:
Region: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Coral Gables
#3 Green Hotel in Coral Gables
#4 Family Hotel in Coral Gables
Price Range: £141 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel 4*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel is centrally located in the Coral Gables business district. We offer a retreat from the rigors of travel, yet still convenient to business, shopping, and dining. ... more   less 
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Also Known As:
The Westin Colonnade Coral Gables Hotel Coral Gables
Westin Colonnade Coral Gables
Westin Coral Gables
Coral Gables Westin
Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel Florida

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