This is not he first time I've stayed at this property. We arrived with expectations of previous visits. They were not met, but................
We stayed the first night expecting to check out in the morning after speaking with Marriott Customer Suppoort.
First thing in the morning, the General Manager, Albert M., invited us to sit down and talk about the problems encountered. He took the matter personally and one could not expect anyone to be more empathetic. He was extremely distressed and asked us to stay as he would personally take charge of rectifying the problems.
One important note is that the hotel is spotless from the public areas to the guest rooms. This is consideration ONE.
We agreed to stay and saying that Albert rectified the situation would be a serious understatement. He personally took the opportunity to address each and every problem, not only to provide us with a comfortable stay, but to improve the entire hotel experience so as to not inconvenience future guests. Changes, upgrades and activities were performed or scheduled that very day, with Albert's full attention and a very personal commitment, along with a friendly and superior staff.
It's easy to complain, but a little bit of effort to politely discuss inconsistencies returned more solutions than we possibly could have expected or even thought about. This guy knows how to take care of his guests and upon observation, does so with a very personal touch. Forget for just a moment the fact that you can run into problems at any hotel. These are things that can and should be corrected whether it's a Courtyard, Ritz-Carlton, Hilton or any other brand.
When unexpected inconveniences occured, management and staff went beyond the call to do the best possible job in making corrections.The value that this Manager brings to the property is the catalyst of any force for change or guest satisfaction. It is sorely lacking at most hotels, but I assure you, not here.
I don't know how the LaQuinta gets better reviews, but quality is certainly not by comparison. This property, with a few flaws that are eagerly being targeted for correction, surpasses any property in the area. OK, the building is not new. Renovations have taken place to provide the new Courtyard 'feel' to the place and that task has been accomplished. A 'cookie cutter' of other Courtyards, well good. Standards are what make certain brands.
There's a gem at this property, the General Manager. Albert's commitment embodies what makes a hotel a success. Given the knowledge, he provided us with a stay we might have expected at a five star hotel, and this makes him a five star hotel manager. Lastly, and important as well, the fact that the name 'Marriott' is over the door is taken very seriously.
I would urge anybody to stay here and prepare to be impressed.
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- Also Known As:
- Courtyard Coral Springs Hotel Coral Springs
- Coral Springs Courtyard