Unfortunately chose this hotel for an overnight trip when visiting for a friends function. Called the hotel to ask for an early check in. Was asked my name but then immediately told to call back. The gentleman on the phone did not even look to see if any rooms were available and was very short on the phone. When checking in found the room to have an odor. We figured we would deal with it for an evening since we did not plan to be in the room often. The next days check out was at noon. At 10 am the cleaning crew banged on our door as my husband and I were in the bathroom getting ready. I found this odd as we had a Do Not Disturb sign on our door. They banged several times until I managed to get to the door and yell "Yes?". They then yelled something back and walked away from the door. When we went to leave the room a maid noticed us and yelled down the hallway "Are you done?" I felt like this was very unprofessional and we felt rushed out of the hotel even though we still had a few hours prior to check out.
Once downstairs at the desk the concierge barely glanced up at me when I informed him we would be checking out. Overall I felt the customer service here was lacking and we could have probably gotten a much better experience for a better price someplace else.
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- Also Known As:
- Courtyard Coral Springs Hotel Coral Springs
- Coral Springs Courtyard