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“Wonderful!” 4 of 5 bubbles
Review of Comfort Inn & Suites Crestview

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Comfort Inn & Suites Crestview
Ranked #1 of 13 Hotels in Crestview
Certificate of Excellence
Holyoke, Colorado
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Wonderful!”
4 of 5 bubbles Reviewed 9 August 2014

This is a wonderful hotel. Staff is very friendly, beds were very comfortable....plenty of hot water, and VERY clean bathroom & general room. Only thing is......we stayed in room on 1st floor at end of hallway, and noticed "holes" in the floor underneath the carpet. We also noticed some in our bedroom. These need to be checked out & repaired. Also, there are NOT enough plug-ins close to the beds or the chair, only near the desk, so no place to plug in phones/laptops while working on the bed or in the chair. Otherwise, breakfast was good. Would stay here again!

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank cookie_1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 20 August 2014
First off, thank you so much for your kind words and we are thrilled to hear that you did have such a wonderful stay! We take pride in all of our hard work and it's nice to know that it pays off.
Secondly, thank you for making us aware of some of the concerns you may have about the holes in the carpet and lack of plug-ins. It is nice to hear the guest’s point of view especially when it comes to accommodating possibilities in the rooms.
As a matter of fact, we are in the process of renovating parts of our hotel so hopefully by the time you plan another trip in our area we will have some of those concerns fixed. Thank you again for staying with us and we look forward to seeing you again soon!
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387 reviews from our community

Traveller rating
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    5
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Wellington, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 30 July 2014

at about 9pm, a highly agitated, probably drunk, definitely chemically imbalanced man from next door started pounding on my door with his fists. he screamed at me to turn my tv down, and he screamed a couple of other things, too. i turned it off, shaken, and called the front desk. I asked about moving to another room, they said it would be fine, and they would call him.(do they know this guy?) I double locked the door and stayed in silence until checkout the next morning. Neither I or my dog got much sleep. I was afraid to watch morning news, to avoid another confrontation.
They never asked how everything was at checkout, so I brought it up. The receptionist said, "oh yeah, I heard about that".
Astonishing.
I am mad at myself for not calling 911 and leaving.
I am a Choice Privileges member with over 100,000 points, and I will think twice before ever staying in any hotel of this chain again. Maybe earlier reviews of this hotel were great, but something is very wrong now.
Careful, careful if you stay here and you want a staff that gives a damn.

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
Thank blinks331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 7 August 2014
First and foremost, thank you for staying with us here at the Comfort Inn & Suites of Crestview, I sincerely apologize that you did not have a pleasant stay with us.
Secondly, we appreciate any feedback especially the negative to make us more aware of circumstances that we can improve on.
I know that our staff is pleased to go above and beyond to make our guests feel comfortable and safe, I am sorry that we did not meet your expectations.
We do appreciate your loyalty as a valued guest and do hope that you would give us another opportunity make it right.
Again, thank you for your business and for taking the time to comment about your stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 28 July 2014 via mobile

We chose this hotel for an overnight stop on a long road trip based on other reviews rating it well. We were disappointed!

First, the cleanliness. Our room had not been cleaned properly. There was hair in the tub, urine on the toilet and a pink goo on the floor. The walls were marked up and in poor condition, the coffee maker was dusty and the carpet in the hallway was rippled and tearing. Upon complaining at the front desk we were given a second room which was better but not great and smelled of smoke. We were new to this hotel chain and will not use it again.

Second, the customer service. We requested a crib for our room and were told it was coming three times. As others noted, Krystal was very kind and eager to help. After our third call, she delivered the crib herself. She also attempted to give us a partial refund to offset the unclean room. However, we learned that because we booked through trip advisor she could not give us a refund. Beware of booking through third parties as it seems to limit the hotel's options in case an issue arises. We will not book through trip advisor again.

We learned a couple hard lessons on this trip and wanted to share our experiences so you don't have to repeat them.

Stayed July 2014, travelled with family
Helpful?
Thank Nick U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 29 July 2014
Thank you for taking the time to give us some feedback about things that we can address. We are truly sorry that you had to encounter uncleanliness, that’s the last thing that we want for you as our guest. As for the walls and carpet, we are actually right in the process of some remodeling. Freshly painted walls and new carpet can make a huge difference in appearance. Our hotel is still quite new but tons of guests stroll through these doors, especially during peak season. I hope you will give us another opportunity to make a better first impression.
Unfortunately, it is difficult to compensate through prepaid parties but I can personally notify you with what I hope to help you out for your next stay at any Choice Hotel. Please feel free to contact me directly if there is anything else we can do for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

I travel a lot for business, and its the little things that really make a difference in a good hotel. The staff here care about the little things and do them right, exhibited by an exceptional level of customer service. I would highly recommend this hotel.

Room Tip: Right off 1-10, but back up a side street so private and no road noise. In fact very quiet.
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 29 July 2014
Thank you so much for taking the time to let us know that our hard work is truly paid off!
We have a wonderful staff and we truly care about our guests’ needs, we strive to go above and beyond the basics of our job requirements. I can assure you it is sincere.
We here at Comfort Inn & Suites enjoy what we do and we are glad to see that it shows. We love to hear that we are better than expected!
Thank you again for your kind words and we look forward to having you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Theodore, Alabama, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

My Husband and Myself had a Reservation for a Overnite Stay during the 4th of July weekend. We were pleasantly pleased with the front desk Clerk, Krystal Lawrence.She and the Rest of the the hotel Staff are Superb! The beds are Cozy and Very Comfortable and the Breakfast was prepared to Our expectations! We will definitely Stay here again in My Hometown,Crestview,Fl.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 29 July 2014
We are so pleased to hear you enjoyed your overnight stay with us over the Fourth of July weekend! Thank you for your kind words about our staff, Krystal will be delighted to hear that you remembered her by name!
We always try to exceed our guest’s expectations, so thank you for letting us know that we did just that.
We look forward to seeing you again the next time you are in town. Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 July 2014 via mobile

All the other hotels were booked, but this hotel was slightly hidden behind another. Rooms were spacious, clean, and the staff was friendly. Breakfast area was very clean in the morning with the normal variety of foods. Great stay for a quick stop.

Stayed July 2014
Helpful?
1 Thank Lphill22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 29 July 2014
Thank you for staying with us here at the Comfort Inn & Suites of Crestview! Yes, we are kind of hidden from everyone else in town but it’s a perfect place for some privacy. We are so glad to hear that you received a good night’s rest and that our staff was friendly and accommodating. It’s always nice to hear that whether you come for a quick stop or an extended stay, that it was an enjoyable one.
Thank you for taking the time to comment on your stay.
We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 17 July 2014 via mobile

We ended up here by fluke. Every other hotel was booked and this was our 7th stop. We hit the jackpot. Staff was super friendly which is refreshing when it's almost midnight. Hotel is well maintained and rooms were spotless! Very comfortable beds and got a great night sleep. Breakfast was the average fair but with extras which is nice and a very attentive staff. Great stay, will bypass those other 7 and come here in future!

Stayed July 2014
Helpful?
Thank Tracymegan333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-FLB64, Front Office Manager at Comfort Inn & Suites Crestview, responded to this review, 29 July 2014
We are so glad you found us, even if it was by fluke! We have been booked a lot this summer and it is always difficult having to turn away families that just need a place to lay their heads after much traveling. We are glad that your stay was a pleasant one. We take pride in maintaining a clean and comfortable home away from home.
Thank you for your thoughtful words and we look forward to having you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Crestview

Property: Comfort Inn & Suites Crestview
Address: 900 Southcrest Dr, Crestview, FL 32536-5236
Phone Number:
Region: United States > Florida > Florida Panhandle > Crestview
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Crestview
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Inn & Suites Crestview 2*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Inn And Suites Crestview
Comfort Inn & Suites Crestview Hotel Crestview

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