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“I wish I could write a positive review but...”

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Homewood Suites Ft. Lauderdale Airport & Cruise Port
Ranked #6 of 20 Hotels in Dania Beach
Reviewed 27 April 2014

It wouldn't be true. I want to stay positive so I'll start with the list of Pros. My family stayed in a two queen bed suite. The room was huge compared to many other hotels. The room was also immaculate and very tastefully furnished. The rest of the hotel was also very clean, and maintained. The Pros need to be discussed. The hotel front desk staff was very unprofessional while tending to guests by gossiping amongst each other and not giving undivided attention to guests. The temperature in southern Florida should be reason enough to provide a complimentary water station with glasses. You can pour a hot coffee or tea but we had to pay $5 for 2 bottles of water. Also, I chose Homewood Suites for my family because in our previous stays in other Homewood Suites the breakfast and managers reception helped keep down the cost of eating out and having to eat restaurant food for every meal. The breakfast was comparable to other hotels but the managers reception was not even close to the high standards we have encountered in other Homewood Suites. Very disappointed. The pool was clean but there was no towel station to refresh or return used towels. The towels that were thrown over the chairs were so small and thin it reminded me of a hand towel. One last note. If you are vacationing or wanting to walk out of the hotel and be able to explore the area, you won't be able to. There it's anything within walking distance.

  • Stayed: April 2014, travelled with family
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2  Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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709 - 715 of 1,069 reviews

Reviewed 24 April 2014

Stayed here for 2 nights on business. I called ahead and reminded them I would like a room on a high floor and was told I would be on the 5th. I was put on the 2nd floor and told there are no other options. I had a king suite with 2 TV's that would stop working and give the "lost signal" indication. sometimes one would work and the other wouldn't. Hotel tried but could not fix. Key to fitness room did not work so I had to go to front desk to get another. they only have 3 pieces of equipment and 1 did not work. Hotel staff except for the first women I reported the TV problem to were indifferent at best and rude sometimes. Due to street repairs there is only one way in and out. This is going to be a real problem in an emergency and will delay response. I do not know why the city allows it since it could be avoided. I am a diamond member and this property is not up to standards. They are too many options to ever stay here again..

  • Stayed: April 2014, travelled on business
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Thank Freq T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Shuttle never arrived to pick us up from the airport. We had to take a taxi and ask the hotel to reimburse us. We waited for over an hour with several calls to the hotel with no help and no arrival of the shuttle. When we arrived back in port from our cruise, we had prepaid for their shuttle drop off/pick up service and that shuttle also did not show up. We had to call 4 different numbers to locate someone who would send a shuttle. An hour later one arrived. Worst customer service ever.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank LJValle3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marife l, Guest Relations Manager at Homewood Suites Ft. Lauderdale Airport & Cruise Port, responded to this reviewResponded 17 April 2014

Please accept our sincere apologies for the shuttle service miscommunication and regret the inconvenience this caused you and your family. This is certainly not acceptable and we have shared your comments with our team to look into this and ensure similar situations do not occur. We hope that you'll consider giving us another chance to offer you a much better service experience.

Kind regards,
Marife Lehrer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

I had never been to this hotel before and was very satisfied overall. The staff were pleasant and the room quite comfortable. Breakfast and evening receptions were nice touches and the quality of food was pretty good. The only down side is location to stores and/or activities are a bit of a drive.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank 77LaurenL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

Great location, complimentary shuttle to airport and shopping area. Enjoyed pool. We wish that food selections had more of a variety. Shuttle used for transport to/from Port Everglades extremely slow.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank trekker1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

Clean, comfortable, Great breakfasts. Would definitely stay here again. If free internet is important to you it's here. Down pillows and comforters. Clean, clean, clean! Extensive breakfast choices-eggs, meats, waffles, oatmeal, muffins, toasts, all day coffee.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
1  Thank johnhY8797QM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

One of the cleanest hotels I've stayed in inside and out. The best thing is the shuttle service to the surrounding stores and restaurants. Felt good to sit back and let somebody else drive. The staff was very courteous.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Ft. Lauderdale Airport & Cruise Port

Address: 2061 Griffin Rd, Dania Beach, FL 33312-5912
Phone Number:
Region: United States > Florida > Broward County > Dania Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Dania Beach
#6 Family Hotel in Dania Beach
#8 Business Hotel in Dania Beach
Price Range: £102 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Ft. Lauderdale Airport & Cruise Port 3*
Number of rooms: 124
Official Description (provided by the hotel):
Brand New Homewood Suites Ft. Lauderdale Airport and Cruise Port with 124 studios, one bedroom and two bedroom suites. All rooms have full kitchens with a full size refrigerator, two burner stove, dishwasher, microwave, toaste, 32" HDTV and channels. Offering complimentary transportation to/from Ft. Lauderdale/Hollywood International Airport, free high speed internet access, complimentary Suite Start Hot breakfast, Welcome Home Reception Monday-Thursday and 24 hour fitness center. We even have an outdoor heated swimming pool and putting green. ... more   less 
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Also Known As:
Homewood Suites Ft. Lauderdale Airport And Cruise Port
Homewood Suites Ft. Lauderdale Airport & Cruise Port Hotel Dania Beach

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