I know the reviews on this property are wonderful but I have to take it down a few notches. Having recently stayed at Hawthorne Suites in West Palm Beach recently, it was a hard act to follow. I fell in love with that hotel...this one not so much.
The hotel here is attractive and the staff is super friendly. The cleanliness alone is fabulous, the breakfast was wonderful and evening reception was nice enough with beer and wine and a few food items, all complimentary. I saw the wine but they must have been out of beer. I'm not a drinker but it's nice if you may be. The pool was nice but we were unable to use it on our two night stay. There were just too many kids and sometimes adults that were a little too loud and boisterous. Some swimmers were pulling out life preservers and carrying on too much. We actually requested to go across the street to their Hyatt Place property as their pool was always quiet. (we could see both pools at ground level) That pool was calm and nice.
The business center with free computer use was nice but they really should post rules or monitor the area. Several times, I had to wait it out while unsupervised children were playing there on websites. If you have something to research, it can be frustrating. Front desk staff was nice but they are overworked. Hyatt should learn to stop cutting corners like that. One person cannot do everything.
"Suites" were not really suites. We were in a "1 bedroom suite.) At Hawthorne, they were seperated by doors with 2 bigger TVs, one in each room. (a plus when you have children/a child) This Hyatt 1 BR was not seperated and quite frankly, it was claustrophobic. There is no room to move around the beds or sofa, no way to get privacy away from anyone in your party. Closing the bathroom door can only be done with the doors they designed because if they opened out, they could never clear the bed near the door. The whole room was REALLY tight. The bathroom was awesome but I cannot understand why at 109 a night, there is NOT a bathtub. The shower is beautiful but I sure missed a tub. Toiletries were minimal so bring your own. Lobby snacks/food prices are scary high so shop before you arrive. There are stores nearby but not a grocery close. Bring it from home. The beds are super comfortable, linens are attractive and soft, housekeeping impeccable.
My issue here is the same one that plagues all Hyatt properties and will finally be enough to keep me away from them, no matter how much lower their rates. They ABSOLUTELY must do something about the locking mechanisms on their room doors. They SLAM, SLAM, SLAM and it's unavoidable. You HAVE to make alot of noise when it shuts behind you. That means that all day and night, those same LOUD slams interrupt your sleep or peace. If you are not so lucky, as we were, housekeeping will be operating in the room directly across from yours, as a homebase(433) . All morning and afternoon, it was one slam after another from staff. That was a complete deal breaker for me. The Hyatt properties are fabulous looking so I cannot understand how their designers listened to that and decided it would be a great addition to their business. It is awful! Sometimes you have neighors that like to open and shut alot, especially if they have little kids. It is terrible. This hotel also had the slowest elevators I have ever witnessed, bar none. No wonder they have chairs near them. You have a long wait. They also "talk" so, be prepared for that.
Oh, and with all hotels of the calibre, please try to remenber that women often make the choices on where we stay. We don't want so few TV channels to choose from and loaded with seemingly nothing but sports and news. If you only offer 25 or so channels, how about making them proportionate? About 1/5 or more are dedicated to sports alone. And often, when our children are having to stay in the room, they would like more than one channel for them. I have never been in ANY middle to higher end hotel that offered even ONE channel geared toward females. If you can have 5 versions of ESPN, surely you can give us an HGTV or Oxygen. I would settle for "E" or "VH1."
So, overall, I'd give this place a 7. The claustrophobic feeling and the doors slamming were too much for me to opt into Hyatt again. I would rather pay nearly the same price and go over to Hawthorne Suites. To me, that's the one that's too good to compare. This place isn't bad but it's not worthy of it's prior glowing reviews, either.
- Official Description (provided by the hotel):
- The Hyatt House Fort Lauderdale Airport-South hotel is located near Fort Lauderdale/Hollywood International Airport (free shuttle), Port Everglades Cruise Port (shuttle available) and Broward County Convention Center. The hotel is situated minutes from breathtaking beaches, pristine golf courses and a large variety of shops and restaurants. Spacious suites include separate living, work, kitchen and bedroom areas. Hotel amenities include complimentary full breakfast, evening social, guest market, fitness center, pool, complimentary Internet, and complimentary parking (less than 7 nights). ... more less
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- Also Known As:
- Hyatt House Fort Lauderdale Airport South Hotel Dania Beach