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“Lives Up to the Hype” 5 of 5 bubbles
Review of Holiday Inn Hotel & Suites Daytona Beach

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Holiday Inn Hotel & Suites Daytona Beach
Ranked #22 of 102 Hotels in Daytona Beach
Certificate of Excellence
GreenLeadersSilver level
Chattanooga, Tennessee
1 review
“Lives Up to the Hype”
5 of 5 bubbles Reviewed 31 July 2012

I can't say enough about the service and quality of this hotel. We traveled at night and while driving I called the front desk to ask about early check in for the hotel. Ria explained that they were full up the night before due to family reunions at the hotel but she would be passing the message down to Lisa (Guest Services Manager) and they would try to get us in before the normal 4 pm check-in time. I knew from our reservation service weeks before (see review Outstanding Reservation Service) that Lisa would work her magic and get us in before our scheduled time. Traveling with a baby is an experience in itself and with us arriving at 12, we just wanted a room and some rest. Our stay started off great upon arrival. Lisa and the exceptional housekeeping staff had our room ready 3 hours ahead of schedule. She introduced me to the General Manager of the hotel, Leah, and they made sure to let us know where to come should we have any issues. After a few initials and a signature, we were in our rooms in a timely fashion for such a busy hotel.

When we got to the room, as someone who lives on the road, I did what I always do when I first walk into a room; turn the beds down and look in the shower for hair. Housekeeping had it on the spot! As a matter of fact, this group of professionals were constantly cleaning this hotel and walking around with a smile on their face. I only got to know Leroy seeing how the man lives with a mop in his hand. You will find him constantly mopping the floors down in the lobby. The only issue we had with our room was our refrigerator went out, something that is beyond management's control. A quick call to the front desk and Ryan had their technician Nelson up within 5 minutes with a replacement. Nelson was very welcoming and professional and liked to talk about helicopters, especially Black Hawks. Please pass on the thanks to him for the talk!

Their restaurant was an enjoyable and soothing place to go in the mornings for breakfast and sit outside listening to the ocean. We had Meridith both times we went and she was always accomodating to make sure we had a good experience.

We will definately book again at this hotel if we are ever in the Daytona area. This place echoes leadership from Leah to Lisa down to the rest of the staff. We got to know these people very well and Leah took time out of her busy day to play with our son in the lobby, something that impressed me even more. I'm going to be very suprised if Leah and Lisa are not moving up the ranks within the company and maybe onto IHG soon. I'm sure I will see you ladies outside of Daytona sometime at other HI's. There's a lot of behind the scenes and names we didn't get to know, but please pass our thanks down to the staff for making our first family trip a memorable one.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JCPlatinum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 1 August 2012
wow!! what a nice comment, as you can tell from your comments we work as a team here at The Holiday Inn Hotel & Suites, we feel we can make everyone happy if we all work together. This is what I stress to all of the employees that work here and I see the message is getting through to all of them according to your comments. The weekend that you stayed with us was a very busy weekend so that proves to me & my staff that if we can make you this happy with a full hotel we should be able to make everybody happy when it's not as busy. Thank you so much for your generous comments on our staff & management, we look forward to your next stay with us, please feel free to contact us when making your next reservation. Have a great summer and we hope to see you again real soon.

Thank you,

Leah Klindt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (222)
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English first
south lebanon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2012

Our recent visit to the Holiday Inn was wonderful. The employees were friendly, professional, and very accommendating. The hotel was clean, the food was delicious and we plan to go back in 2013. Absolutely loved our waitress, Bonnie!!

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 31 July 2012
we are so happy to hear that you and your family found our hotel to be accomdating clean and we are also happy to hear that you enjoyed your meals in our seaside cafe. we hope you have a great summer and please feel free to contact us directly to make your reservatuin for 2013.

Thanks again for sharing your comments with us,

Leah Klindt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 29 July 2012

After unsuccessfully searching for an available room to sleep five people I reserved a room at this hotel through HOTELS.COM. Upon checking in, we were disappointed when the room that we had paid for only accommodated four people. Chris at the front desk was very helpful and offered us a rollaway bed at no charge. The room was also city view instead of oceanview. Chris suggested that we call the front desk early the next morning for any oceanview rooms that may come available. I called the front desk and Lisa said she was confirming rooms then and would call me back. Within 15 minutes, Lisa had us an oceanside room with a rollaway bed at no charge for the remainder of our stay. I would definitely recommend this hotel as it was clean, accommodating and a safe location. The friendly, helpful staff saved our vacation. Thanks again, Chris and Lisa for going the extra mile.

  • Stayed July 2012
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank themcgillsinsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 30 July 2012
Now these are the reviews I like to see on Monday mornings, the words you have used to describe our staff and hotel are what it's all about accomodating, clean helpful, that's what we like to hear.I'm so happy our staff made your vacation to Daytona Beach a great experience, we thank you for taking the time to share your comments with us and when traveling back to Daytona Beach don't hesitate to contact us directly at 386-255-5494. So we can make sure you have a room that fits your needs.

Thanks Again,

Leah Klindt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 July 2012

The Holiday Inn Daytona Beach- Oceanfront provided the Mills Family Reunion a great service this weekend 7/20 to 7/23. Special thanks to Tracy, Lisa, Jessica, Robin, Miguel, Meline, Frank and to ALL the staff that service us with a smile...Thanks!!! Customer service was great across the board and any problems that may have arise was rectified right away in a professional manner...Thanks!!! The hotel was very clean from the lobby to the rooms, pool area, the ball rooms and resturant/ bar area.... I will refer this hotel to family and friends........ Again I say THANK YOU for helping to make our Family Reunion a Great Success......Sharon & Steve Mills

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 30 July 2012
Mr & Mrs. Mills, we are so happy you feel you picked the right place to have your family get together. I'm glad to hear your comments on our staff and the cleanliness of the hotel, we all worked very hard to make sure everyone in the hotel was happy with the accomodations, thank you for giving our staff recognition by name, we will share your thoughts and comments with them in our next staff meeting. & Let them all know their doing a great job. thanks for your comments and have a great Summer, we hope you think of us again for your next function.

Leah Klindt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Villages, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 24 July 2012

Wanted to book a beach front hotel near the Ocean Walk/Pier area for by girlfriends birthday. Already knew without a doubt this is where I wanted to stay by the reviews/pictures. We drived almost 3 hours for our trip and started the day at Ponce Inlet to visit the lighthouse and eat lunch on the water. When it was time to check in we arrived at the hotel to find out our reservation was cancelled and the entire hotel was fully booked. We were told my card was not authorized (which didn't make sense since it was a my debit card with plenty in my account) and they tried to call me but my number was invalid (which also didn't make sense because she read the number on file and even called it in front of me and my cell rang). Mistakes happen but the fact that we were stranded was about to ruin our whole vacation & my girlfriends birthday. Lisa, the Guest Services Manager was very sympathetic and promised to call if anything became available. We left extremely disappointed with plans to drive back home. Just as we reached our vehicle ready to leave, I received a call from Lisa inviting us back in. She not only pulled the strings to give us a room, but also gave us vouchers for free breakfast for the inconvenience. Our following stay exceeded expectations. Hospitable service, clean facilities, bar, pool, courtyard, excellent breakfast. Thank you!

Room Tip: All rooms have HDTV's, microwave, and mini fridge. Spend a little more to view the beach from yo...
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Taylor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 27 July 2012
we are so happy Lisa could turn a bad experience into great one, our staff try's very hard to make sure everyone is happy, we appreciate your nice comments on our hotel & staff, we really hope that when you return to our area you pick us for your home away from home. Again w'e're sorry for the confussion you experienced upon your arrival.

Thank you for taking the time to let us know about your experience,

Leah Klindt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guyton, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

After having reservation at the Desert Hotel, upon arrival me and my husband was very disappointed and refused to stay one night there. My husband and I walked next door to the Holiday Inn, it being after 9pm we didn't know if we'd be able to get a room, but Ashley working the front desk had us set up in a room within like 2 minutes! Our 1st night was on the inside 5th floor, wonderful room. The next morning my husband went to front desk and asked Chris about a balcony room ocean view, in less than an hour we were moved! Over all wonderful time. Bartenders were excellent, food and service was great! We will return to this hotel again and recommend to all our family and friends! Thank you Holiday Inn, it was a pleasure!

Room Tip: There is NO bad room at this hotel!!
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 17 July 2012
I'm so happy to hear that Ashley Chris and our Food & Beverage staff took care of you during your recent visit to the Holiday Inn. we appreciate the nice compliments that you have shared with us, we hope that during your next visit to Daytona Beach, there will only be one choice for a hotel stay and that would be with us. We look forward to your next visit hope to see you soon.


Thanks again,

Leah Klindt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daytona Beach, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 July 2012

We only needed a room which we thought would be for one night , Tracy from sales was able to help us , we had to stay three nights . Ashley at the front desk was very frenddly and helpful during our stay. Brandy in the restaurant was very helpful and entertaining .All the staff was helpful and friendly .The rooms were very nice and always clean. I would recommend this hotel to my friends and family . Our air conditioning had stopped working and we needed a place to stay .

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shadow m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinn930, General Manager at Holiday Inn Hotel & Suites Daytona Beach, responded to this review, 17 July 2012
We're sorry your home AC Broke but happy you chose to stay at the Holiday Inn while repairs we're being done. We're happy you enjoyed your stay with us and glad your room was clean and our staff took good care of you. Good luck and stay cool.

Leah Klindt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Daytona Beach

Property: Holiday Inn Hotel & Suites Daytona Beach
Address: 930 North Atlantic Ave, Daytona Beach, FL 32118
Phone Number:
Region: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Daytona Beach
#11 Romantic Hotel in Daytona Beach
#11 Business Hotel in Daytona Beach
#19 On the Beach Hotel in Daytona Beach
#24 Family Hotel in Daytona Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Hotel & Suites Daytona Beach 3*
Number of rooms: 123
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Daytona Beach offers a breath taking view of the Atlantic Ocean. The Holiday Inn Hotel & Suites is the prefect setting for a family vacation, the corporate traveler or a weekend get-a-way. We offer the finest amenities including private balconies, refrigerators, microwaves and free Wi-Fi. As our honored guest you will enjoy a large outdoor pool and tropical courtyard where you can step down on the warm sandy beach. Enjoy a cool tropical drink at the Seaside Oceanfront Lounge. Start your day in our Seaside Cafe where you can enjoy breakfast outside on the veranda and watch the sun rise over the ocean, end your day by relaxing with cocktails and one of our many dinner specials. For meetings or social events, we offer an executive board room as well as a beautiful ballroom with views of the ocean. You will also want to make time for golf at one of our many championship courses, enjoy the roar of the engines as NASCAR & Daytona International Speedway gear up for the many events; or going to the dogs at Daytona Beach Kennel Club. For the shoppers, there's Volusia Mall and Daytona Flea and Farmers Market. We are minutes to Main Street where it's the place to be during Bike Week and Biketoberfest. Whether you are splashing in the surf, taking a refreshing swim in the pool, you will always remember your Oceanfront getaway to The Holiday Inn Hotel & Suites Daytona Beach. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Daytona Beach
Holiday Inn Daytona Beach
Daytona Beach Holiday Inn
Holiday Inn Hotel & Suites Daytona Beach Florida

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