First off let me start this review with STAY AWAY from this place!! This is the first review I have ever done and believe me I felt compelled to let everyone know that this place is horrible!! First off we got there around 3:30 that afternoon and checked in. Got the luggage cart and went up to the room to drop off our luggage (we had just gotten off the cruise ship in Jacksonville and wanted to extend our vacation). We didn't really pay attention to the rooms (whole family came we had two rooms) we were starving so we headed out to explore!! Big mistake!! We arrived back at the hotel around 8:00. The office was closed as they had said it would be. We were given a side door key which was not needed because the side door was standing wide open and anyone could have walked right into the place!! Mind you there are not any outside lights around pool side door....Nothing!! We all get to our rooms and start to look around and find that first there are roaches, some dead, and some alive crawling. Next the balcony door and ceilings are molded along with the rest of the room. Then we find that the room door looks as of it has been broken into and is very difficult to open and close. We open the balcony door to air the room out because it smells of mold and bleach and behold the balcony door is nothing but rust and mold. I am starting to began to panick....my husband tells me to calm down and let's check out his families room. I go to check it out and it is just as bad!! We go down stairs to try and get a refund and get the heck outta Bates motel but the front closed at 5:00 and there is no one on site!! Our family is now stuck for the night in this hell hole! We go to get covers for our children to let out the couch bed and surprise there is only one sheet and one blacket so, needless to say our children had to sleep with one on one love seat with a sheet and the other on another love seat with a blanket. I was furious but what could we do NO ONE was on site to help!! After a very LONG night without sleep and a chair proped up against the room door we made it through. The next morning my father in law went down to complain and ask for a refund....needless to say the manager Nicky refused and said he didn't care!!! I immediately called hotels.com and reported the nasty, uncleaned and unsafe conditions to them and demanded a refund!! Thank God we went through them they were very apologetic and after calling the "resort" they confirmed we would get a full refund however Nicky was giving us 20 minutes to vacate! That was not a problem because we had not unpacked anything due to the roaches. We got outta that place within 12 minutes luggage and all!! This place ruined our extended vacation. We ended up leaving Daytona all together and drove 12 hours back to north Georgia. My luggage is now in the garage and will stay there for a couple of days to ensure that we do not bring the roaches into our home. This hotel was not a $59 a night hotel either we paid the average price of $120 a night so I thought it would be decent. I wasn't looking for luxury but I was looking for safety and cleanliness. Please stay away from this "resort"! Sad part is that it could really be a cute place but in its current condition it should be torn down and replaced. Also, we are convienced it is an extended stay hotel where people live there, scary!! I have posted a video and I also have pics. Beware!!
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- Also Known As:
- Beach Quarters Hotel Daytona Beach
- Celebrity Hotel Daytona Beach
- Beach Quarters Resort Daytona Beach, Florida