I don't even know where to start, so I will jump right in with bad to even worst. We booked in Jan for April a ocean view suite. When we walked in I thought, surely we were put in the wrong room because there was no way this was a suite. I walked to the office and asked and I was promptly told we were in a suite. I started explaining that the room was dirty and NOT what we thought we booked due to the pictures they show on the web site. Misty, stated the room should not be dirty and said she would walk to the room, when we turned the corner she chastised me for speaking that way in front of her other customers. I told her truth is truth and we need another room. She said none were available and we were welcome to leave and find another hotel. NOT the answer one should give a paying customer. I told her we have prepaid through Map destination and could not get another room this late. Misty stated for me to go to my room and she would call after looking to see about another room. Well, after an hour not hearing from her, I picked up the phone to call desk and guess what? Phone didn't work. I walked to the desk only to find out she had left for the day. Didn't even bother to find it professional to walk to our room and let us know anything. If I had to guess, she probably didn't look in the first place she just wanted me out of her way. so, I called to complain to the company that we paid through and while on the phone a nice man stated he could change our room. So we moved to that room. ( forgot to mention the water was off for two city blocks this day which is not the hotels fault ) when the water did come back on the kitchen sink water was on full blast. went to turn it off and low and behold, the sink was broken it could not be turned off. Oh and the toilet didn't work. We were told it could not be fixed until we left. Really? We were scheduled to stay 4 nights! Again no other rooms available.The staffs solution to the problem was to put two towels over the faucet so we wouldn't have to hear the water all day and night and we were given a bucket to fill out to pour into the toilet when we needed to use it!!!!! Pictures to come. I wish I could say I was the only one with a problem but I heard many other complaints from people that day in the office as well as in the parking lot.
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- Also Known As:
- Daytona Inn Beach Hotel Daytona Beach
- Daytona Hotel Beach
- Daytona Inn Beach Resort Daytona Beach, Florida