This property is in a decent beachfront location of Daytona Beach. However, it has definitely seen better days. You can tell the property was once beautiful, however, it is now worn and tired. Some things were small, like the weeds growing in the cracks on our patio, to the broken awning over our patio, to the waterslide that had a broken handle. But other things were larger, like the double sized beds in the room with old mattresses and springs that creaked loudly every time you moved, to the poor insullation. The hallways are concrete, so every time somebody went by with a luggage cart of just talking, the noise echoed down the hall.
My bigger issue with this property is the customer service. I had booked and paid for the room through Interval International. The room was for up to 4 adults. I knew I could only stay 2 nights and I did not want the room to go to waste, so I invited another couple to stay the last 5 nights. There was about a six hour time lapse between me leaving the room and the other couple coming in. I had the room thoroughly cleaned with new sheets, towels, etc. I explained to the morning front desk staff that I was leaving, but that my friends would be arriving in a few hours. I left the keys and pool bracelets with the staff and they said they would leave a note for the afternoon staff. When my friends arrived, they were told by the afternoon staff that a housekeeping fee would have to be paid and that they were going to send an emergency staff in to clean the room. Mind you, this was amongst friends and I had already had the room cleaned. We did NOT request for the room to be re-cleaned, since we never checked out of the room and had it for a full week. Nonetheless, the front desk charged my credit card for the housekeeping fee and refused to remove it. The whole scenario was unacceptable.
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- Also Known As:
- Grand Seas Hotel Daytona Beach
- Grand Seas Daytona Beach
- Grand Seas Resort Daytona Beach, Florida