I hate to have to write a not so great review of the Avalon resort. However, I feel compelled to do so, since my stay got off to a very rocky start. It is on a very rare occasion that I will write a review that isn't good to great. BTW: What makes me credible as a hotel reviewer? I have a Master of Science in Hotel and Tourism Management from the University of New Orleans. Both I and New Orleans knows hospitality.
1. First off, I read the review about the remodeling, painting, new furniture, and no more plastic plants. I called to confirm that this was the case. I even asked if all of the rooms had been remodeled and was told that they were.
2. After driving 900 miles by myself, I arrived in Deerfield and the Avalon at 1:15PM. My first thoughts upon entering the office: "so much for the plastic flowers", they were everywhere, cheap plastic poinsettias. As I walked into the lobby (which is nothing more than an entrance to foyer with a chest high counter between you and the front desk person. I looked to the left and there was a whole room full of cheap silk and dried flowers. There were so many another small business may have been run out of this particular room. It iis Florida. Any type of flowers or greenery will grow there. Fake flowers are just cheap and tacky.
3. The office needs to be cleaned out and all the paper clutter gives off a bad impression. In the hospitality industry we call it "the moment of truth" when someone arrives at their destination and that person gets their first impression of a hotel or restaurant. "The moment of truth" can be good or bad depending on that person's expectations and perceptions. There is only one "moment of truth" that cannot be reversed. Unfortunately, my "moment of truth" with the Avalon Resort was not good.
3. My "moment of truth" was an immediate disappointment, because I was met with plastic flowers, a cluttered office, and an older woman named Kim, whose first words spoken to me was "You Are WAYYY Early". My reply: " I would'nt say, "way" early at 1:15 PM" . How about saying something like "did you just drive in from New Orleans? That is a really long drive. I am not sure if your room is ready, but I will check. If it's not ready, maybe you could take a walk on the beach or go to lunch and it will be ready upon your return. Why don't I go ahead and check you in, that way you will be good to go when you return."
4. Kim immediately said my room was not ready and the only way for her to give me a room was to switch it to a room that I was not originally assigned. I mentioned that the person on the phone and the tripadvisor ad said all the rooms had been remodeled with new carpet, new granite countertops and had new furniture. Her reply, "well, we try to put a new piece of furniture in every year, the carpet was replaced three years ago, and that they loved to decorate" with silk and dried flowers.
5. I asked if I could see the room first and this made the woman down right angry. I have played many a dog and pony show where the front desk person takes a disliking to you and he or she will end up giving you the worst room in the house. Especially, if the room is booked through Hotwire or RCI. We walked into the one bedroom and I was bombarded with some kind of floral bouquet that I later found out was 2 aroma therapy plug ins. The smell was overwhelming making me think they were trying to mask the smell of the unit. I asked her about a balcony room (again she gave me attitude) and she showed me the worst room ever, it obviously was not even in use, since the refrigerator was unplugged and there nothing new in the room. I mean nothing! I told her I would take the other room. Also, each time she showed me a room, she would not get on the elevator with me and told me to ride up and she would meet me there. Strange.
6 By this time I was having an anxiety attack because my vacation had just taken me in the wrong direction. I called RCI and unfortunately they could not book me anywhere else in the area. . The customer service rep asked me what was going on and I told her "the lady and I were still not communicating". While I was on the phone with RCI, Kim stated that "you came in here and demanded new furniture". Trust me I never demanded anything.
7. Once I got into the room, it was indeed large, but there was not a dishwasher and I don't like to do dishes on vacation. The kitchen table and chairs were the metal type that one would play a game of cards on. The living room furniture was nice and there was a HDTV that does not have HD, only basic cable. Plus I was never given the code for the internet and since the front desk lady was so rude, I was afraid to go down and ask.
8. Now, just a couple of more gripes before I get to the "good". The pool was supposed to be heated, but it was cold my entire stay. I also did not care for having to go to the office everyday to get beach towels (a mixed matched assortment, where most were just old bathroom towels, not big enough to cover you up when you get out of the water at the end of November,).
9. The bed was awful. The pillows were not good either. They were so flat that I hurt my neck, shoulder, and upper arm due to problems with my cervical spine. It may take months to heal. Yes, I awoke to a stiff neck from that bed and flat pillows.
10. Did they really need to put up Christmas lights all over the compound. They should have used the money to put some plants in some pots.
11. Now the good. Close to deerfield beach, boca raton beach, and ft. lauderdale. The weather wad decent and the water was still warm enough to get in the ocean. Any colder and the ocean would have been be too cold for me.
12. I tried to stay away from the front desk for the rest of my visit. Overall, I had a good time despite the rocky beginning.
- Also Known As:
- Avalon Resort Deerfield Beach, Florida