My husband & I vacation 3-4 times a year, sometimes alone & sometimes with family. This trip was just my husband & I.
The good: LOCATION LOCATION LOCATION!! This "resort" was within walking distance of everything great Delray Beach has to offer. It is footsteps from the beach & a short walk to many fine & casual dining facilities & really fun bars.
The ok: The units are average & adequate. No more, No less.
The bad: Nothing is provided. Nothing. Run out of toilet paper? go buy some. dishwasher detergent? paper towels? go buy them. Need a boarding pass printed? Find the library.
The Ugly: The manager Debbie's manner is HORRIFIC! Our flight arrived at 5:45 am & check in is 4pm. This is standard everywhere, but being that our flight was so early, my husband asked if there was any way to get an early check in. "absolutely not. 4pm, no exceptions" was what he was told. He said he understood that was policy, but if a room opened early or if ours could be put further up on the list that would be great. She interupted him to say that she "is the manager & WILL NOT BUDGE" A simple, "we can't promise, but will do our best" would have appeased us as it is the usual response. We are understanding well traveled people & werent asking for the moon here, a simple we will do our best goes a long way. Even at 4pm, if we felt they tried, we'd have had no complaint. Since she was so rude & unwavering, my husband called the management company who was very willing to apologise, & accomodate our request. She gave us a guaranteed 10 am check in. Far above & beyond what we were asking.
The policy book in the room is a list of "rules" & after each one states "No Exceptions" It's just so unfriendly & unwelcoming.
Although the management company made it right & the staff (other than Debbie) were great, I can't possibly bring myself to go back to a place that employs a manager so unwilling to compromise with a guest (or even pretend to). There are way too many options in South Florida which we are accustomed to staying with. This place had an opening so we gave it a try.
Ditch Debbie & we'll be back.
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- Also Known As:
- Dover House Hotel Delray Beach
- Dover Hotel Delray Beach
- Dover House Delray Beach, Florida