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“Inferior Service for Free Night's Stay through Marriott Rewards”

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Residence Inn Delray Beach
Ranked #10 of 15 Hotels in Delray Beach
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Inferior Service for Free Night's Stay through Marriott Rewards”
3 of 5 bubbles Reviewed 23 July 2014

We've new to Marriott Rewards. We've stayed several times on our rewards card and PAID!. This time was free: the room was sub-standard to what we PAY for, not fully supplied, needed better
housekeeping. The worst part was the Front Desk service of a female who hurried us":saying they were very busy"- her attitude was anything but friendly!. She gave us a coupon book and the coupons expired 4/30, then she suggested visiting the places anyway to see if they'd take the coupon. I told her we were checking out, with permission, at noon as we attend the Presbyterian Church across the street. She did NOT write that down and as a result TWICE housekeeping came to the door to clean the room-one was the director of HK. Another FD employee had to tell her what do to regarding another situation with a guest. I feel she doesn't like her job, doesn't relate well with guests. This stay certainly was not a REWARD! Your hotel staff needs to treat REWARD guests better!
Professor Marilyn

Room Tip: Request a floor-don't try to check in early. Their check-in is 4:00 p.m. Most hotels I stay at t...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha J, Front Office Manager at Residence Inn Delray Beach, responded to this review, 25 July 2014
Good morning, Professor Marilyn:

Thank you for your previous stay, with us, and for taking the time to review your visit. It is unfortunate that we were unable to meet, or even exceed, your expectations.
When using points for a stay, it limits the room type that you are able to reserve; our one bedroom studio room. Our studio rooms, unfortunately, do not guarantee a balcony nor a view of the pool or ocean. It is very possible that during your visit, the desired room was not available.

In regards to your comment about the front desk associate, I will be sure to re-iterate what customer service, and the true meaning of hospitality, is to my entire staff. It is unacceptable that you were treated in such a manner and I can assure you that situations, such as the one you had mentioned, do not occur on a daily basis.

Again, thank you for taking the time to review your visit and I hope you allow us another opportunity to have you as our guest.

Best Regards,

Samantha Juhasz
Front Office Manager - Residence Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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375 reviews from our community

Traveller rating
    122
    139
    61
    35
    18
See reviews for
123
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35
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Lake Worth, Florida
Level Contributor
223 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

Stayed here for 8 nights including 4th of July. Great hotel and service. Staff is friendly and accommodating to every need. Hotel is pet friendly ($100 charge/week) so we could bring our dog with us without problems. Location is 2 blocks from the beach, in the middle of the restaurant and club area of Delray Beach and perfect. Rooms were clean spacious and had all necessary amenities. Good hot breakfast every day with ample options. Our room overlooked the pool but there was no noise due to great soundproofing. We will definitely return.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha J, Front Office Manager at Residence Inn Delray Beach, responded to this review, 26 July 2014
Martin S:

Thank you for your wonderful comments regarding your visit! I’m pleased to see you enjoyed your stay to its fullest!

We, at the Residence Inn, take pride in our establishment and want our guests to feel as if they are at a home away from home. Fourth of July is a great time of year to visit us. There’s always so much to do on the avenue!

Thank you, again, for your kind words and I’ll be sure to inform my staff as well!

Hope to see you soon!
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West Palm Beach, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Stayed for a birthday weekend. Had a beautiful view.(ocean and pool).Enjoyed the breakfast buffet. Staf was very pleasant and always eager to help you. We had a little kitchen which was very nice. All in all, enjoyed our stay. Would stay again..

Room Tip: make sure you have a suite w/kitchen and separate bedroom with view of ocean if possible..
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank vlmndz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha J, Front Office Manager at Residence Inn Delray Beach, responded to this review, 26 July 2014
Vlmndz

Thank you for choosing the Residence Inn Delray Beach as your choice destination for your birthday celebration! I’m pleased to see that you enjoyed your stay to the fullest!
I will be sure to inform the staff of your kind words for I know they will, truly, appreciate them!

Happy belated birthday and hope to have you as our guest in the near future!
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South Florida
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

We went here on the Fourth of July this year. Great view of fireworks displays from at least NINE south and western suburbs, not including DELRAY BEACH's which, from our balcony, was really good! We had a one bedroom suite so it had views looking east over the ocean, south off the balcony in the bedroom and also you could lean over the side of the balcony and see to the west! This was a great location and the suite was great, as well. Breakfast was good, too! Scrambled eggs were like I made them at home. The rooms are quiet and the hotel maintained order as everyone had to wear wristbands to get onto the property, including the pool outdoors. Parking is included, which is always a plus! Park you car and you won't have to drive anywhere, as the beach is 2 blocks away and there are plenty of eateries,as well. Not disappointing, I guarantee!

Room Tip: get a one bedroom suite, which i believe are all facing east and are 5th floor or higher to have uno...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ChiCubsFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cocoa Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

Everything is super clean location is perfect but the one complaint is that the hot tub isn't hot. It's really nice that they allow dogs over 30 pounds so we could bring our 80 pound dog. Over all very very nice hotel. I would definitely stay here again if I could.

Stayed July 2014
Helpful?
1 Thank Tpmty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

I have nothing but good things to say about this hotel and staff. We were a bit disappointed with the town of Delray Beach, but this hotel was wonderful. Very clean!!! The breakfast was a step above the normal hotel self-serve. Two different nights the hotel even served a light dinner which helped the budget in a very expensive town. This hotel is not ocean front, but we were high enough to have an ocean view. No better choice in Delray.

Room Tip: Ask for an ocean view.
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  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank layinlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

We really enjoyed staying at this older Residence Inn. Our car never moved until checkout. With the view of the ocean, everything you want in walking distance, and the really friendly staff this all made for a very good stay. Would go back anytime. After some renovations this place would get an excellent rating from me, but those things are not that important for us to have an awesome time. Loved it.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank jcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha J, Manager at Residence Inn Delray Beach, responded to this review, 1 July 2014
Jcritic

I would like to thank you for taking the time to review your stay. We, at the Residence Inn, are fortunate to be located in one of the most beautiful cities in South Florida. Just as you had mentioned, we are in a great location. The shops, restaurants, not to mention the beach, are all within walking distance so you will never need your car. There is also a great company called “The Downtowner” which is a golf cart service that will pick you up and drop you off within a two mile radius.

I cannot thank you, enough, for your kind word regarding the staff. They all take great pride in what they do and truly enjoy the hospitality industry. I will be sure to provide such great recognition to the staff!

Thank you, again, and we look forward to your next visit!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Delray Beach

Property: Residence Inn Delray Beach
Address: 1111 E Atlantic Ave, Delray Beach, FL 33483-6911
Region: United States > Florida > Delray Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 15 Hotels in Delray Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Delray Beach 3*
Number of rooms: 131
Official Description (provided by the hotel):
Welcome to the Residence Inn Delray Beach, Florida's most comfortable extended stay hotel. Our contemporary hotel offers spacious rooms and suites located on the famous Atlantic Ave. ... more   less 
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Also Known As:
Residence Inn Delray Beach Hotel Delray Beach
Delray Beach Residence Inn
Residence Inn Delray Beach Florida

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