This place has HORRIBLE customer service!! Don't believe me call and place the same concern listed below and see for yourself how it is handled. *Last night I went there to take my children to eat ice cream at 9:30 PM and the dinning area/inside was closed. There were signs that clearly stated that the inside closes at 10:00 PM. There was a sign stating to use the drive through service. My children were extremely disappointed as they wanted to sit inside and enjoy their ice cream. The sign clearly stated that the dining room closes at 10:00pm. It was bothersome to find the doors locked. When going to the drive through I brought it to the attention of the young lady attending the window and she went on to explain that they close the dinning area/inside at a quarter to 10 which at that point it still was not a 1/4 to 10. I suggested they change the signs as this is inaccurate information. I received multiple blank stares from her and expressed the feeling of disappointment and I also pointed out what the sign stated. So as a responsible consumer I called the store today and ask to speak to a manager. The staff member went on to say that the manager was not available and she insisted I speak to her. She then said she handles the calls and that the store owner does not call anyone back. I expressed what happened the night and I suggested the signs be changed. This woman's attitude was just down right nasty and rude! She went on to say that they will not change the signs and that's that! she explained the same that they close the dinning room earlier then 10 pm so I went on to express again that the sign states otherwise. This woman was down right rude and unprofessional. I was the one trying to keep the peace during the conversation as she was extremely hostile. At one point I stated "No darling your not understanding" and her reply was "Did you just call me Darling? Yeah well I will give the owner your message" I asked her if it offended her that I called her darling as it is a term of endearment and she repeated she will give the owner my message I then asked her to add that I did not appreciate the way she treated me and to please add that to my message as well. I have never received a call back from an owner. It is extremely sad to know that this business that operates in my community can treat their customers so horribly. I have gone into much detail as I hope to raise awareness to other consumers that intend to visit this establishment after 9:30 PM I recommend you go else where. Save your money and go to the supper market and have an ice cream buffet for the money you will spend there. Best wishes and blessings to all.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.