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Review of Destin Towers 1C

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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Destin, Florida

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Abingdon, Virginia
1 review
“not worth the money”
Reviewed 28 July 2014 for a stay in July 2014

We arrived early and checked in at the office. They called us when the unit was available. But when we arrived there, the condo was filthy. We had to call the office twice to get someone out to clean it. The second call we were told that no one had informed them of the first call. Then 3 gentlemen came to clean it and my father had to ask them to redo a majority of the cleaning they had done. The cleaning service didnt even wash our sheets. They picked them up off the floor and out them on our beds. We had to spend the first day of our vacation cleaning because they still left it filthy. We were traveling with a small child and didnt feel the florrs were clean enough for her to crawl on. We were also supposed to have a unit with a king bed and queen and a full/double but we had a king and two fulls. There is a big difference between a full and queen we were expecting for two grown adults. We called the ofice but they said the unit was just as listed on the website. The photos on the wyndam site were deceiving. The furniture has been updated which was fine, but some of the pictures were not of this unit. It was actually pictures of the unit beside of us. The office said all units were laid out the same. We also saw 3 roaches while we were there. We didnt even call the office about that, because of the way they acted over cleaning thr unit and the wrong photos being posted. I feel that out money would have been better spent somewhere else. We drove 13 hours to get there, just to be disappointed.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: the location to the ocean
Liked least: cleanliness of the unit
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Aug 2014
Dear Valued Guest,

I sincerely apologize that this property did not meet your expectations and that you experienced several issues during your visit. While problems do arise from time to time, it is important that we work to correct them quickly so that you are not inconvenienced and can enjoy your vacation.

A clean, comfortable unit is something that our guests expect and deserve, and the fact that we did not deliver this for you is of great concern to us, as is the apparent lack of exceptional service by our staff. These issues will be promptly addressed with our front desk and housekeeping departments. While we understand that you were disappointed with your stay, we hope that you will offer us the opportunity to show you that this was an isolated event and is not the standard level of customer service that is shown at our properties.

We also want you to know that we will work with the homeowner to insure the proper information is displayed on our website.

If you would like a member of our management team to contact you we will gladly do so.

We hope that you will return in the future, as we have many other properties available to choose from, and we would love the opportunity to exceed your expectations and provide you with a great vacation experience.


Shane Browning
Area Operations Manager
Central Destin Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
No pets
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