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“Great hotel - perfect for the beach & families - so convenient”

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Embassy Suites by Hilton Destin - Miramar Beach
Ranked #6 of 39 Hotels in Destin
Certificate of Excellence
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel - perfect for the beach & families - so convenient”
Reviewed 4 August 2014

Superior service from the front desk to the wait staff. Full made-to-order breakfast with minimal waits, even during peak hours. On site restaurant there had above average food & the best salads of our trip. Walk across the street to the beach - IMO the best white sand beach in the Destin area - clean & free of rocks, grass and debris with a sandbar that goes out for dozens of yards. This is why you take a beach vacation & why we will stay here again on any return trips. Destin traffic is bad and this hotel is 1/4 mile to the grocery and outlet mall. I wish it had more laundry facilities & the view is not great. But for good facilities with beach convenience and the full morning meal plus evening snacks, you can't beat it.

Room Tip: It's across the street from the beach & only 4 stories - I wouldn't pay extra for the vi...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank flyovermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 5 August 2014
Thanks for the nice review, I agree we do have really good food and a great location. I'm glad that you enjoyed yourself and we hope to see you again sometime soon!

Rich Johnston
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 August 2014 via mobile

The usual expected greetings were acknowledged at check in. The room was clean, but disappointed in the lack of views for a suite that requires two double beds. Only the king bed room selection will allow for a view of the Gulf; whereas, other rooms face a parking lot or overlook a very small overcrowded non resort pool. The hotel should cater to families with Diamond or Gold Status by proving some rooms with double beds with a view of the Gulf, but instead appears to cater to couples or those with a family of no more than three. If you are Diamond or Gold status with HHonors, your status is not valued here. The evening snacks became too predictable and old after a week ( Hummus and pita chips every evening, no thanks). Towels were not available for the beach more than three times during our stay, which ate up valuable time when trying to get to the beach early, and the front desk was not caring about that issue, but was kind enough to loan some kids a sand bucket and shovel that another family left behind. The morning breakfast was as expected. The location is somewhat unique because of the proximity to the beach, which is about a 5-8 minute walk from the hotel property, crossing a street and walking on a sidewalk aside another property and resturant, down a boardwalk and a series of stairs which then outs you on the sand. At this point, you have about a one or two minute walk in the sand to the ocean, but you are on the beach. Umbrellas and chairs are rentable, but would suggest brining your own or purchasing an inexpensive set at the local Walmart or beach store. If you are not planning more than an hour or two at the beach per day, don't bother with purchasing or renting unless you require sun protection more than most. If you desire clean sheets each day, do not be fooled with the "going green promotion" most hotels advertise. Most hotels will place a card in your room stating if you do not want your towels or sheets replaced, then PLACE the card out and the housekeeping server will not change out towels or sheets. However, this hotel flipped the promotion by stating if you do not want your towels or sheets refreshed, then do not PLACE the card on the bed. We wanted ours changed daily and by the third day, I figured it out. So if you want your towels and sheets changed out, make sure to place the card out each time, otherwise the hotel will not change them out. When I called the front desk about it, a clueless clerk chose to argue about it instead of doing her job and requesting housekeeping to change out the sheets and towels. The GM and I eventually discussed it and he acknowledged the clueless clerk should not have reacted in that manner, but by then, left a bad impression. Overall, not your typical Embassy Suites beach property resort, so travelers should consider other options before choosing this property if looking for a true resort with professional staff.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Watchdoggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 4 August 2014
We do appreciate you staying with us back in June. It is true that from time to time people make mistakes and it is how you move forward in correcting them that shows the character of the hotel. We have had a great summer crowd in Destin this year and appreciate the many return guests. You are correct we are not a resort nor do we claim to be one. We are however ranked very high in the brand for service and loyalty of our guests. We have a great hotel with a wonderful caring staff. I hope that you will give us another try when you are back in Destin.

Rich Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 August 2014

This property is recently updated and in a great 'hotel' location for Destin, FL. Our room was clean, quiet, and very comfortable. The only other Hilton property in the area that can compare is the resort-like Hilton San Destin, which is and should be more amenity laden. There are plenty of restaurants and other conveniences nearby and the hotel itself is a very good value when considering the clean, well kept appearance, excellent breakfast, complimentary evening reception, and wifi.

We have paid premium prices for 'Gulf front/Beachfront' properties that are further from the beach than the Embassy-Miramar. A 5 or so minute easy stroll across the street and on the paved and planked walkway delivers the gorgeous beach and water that the area is known for throughout the region. The pool for the hotel is just average, but it was never crowded during our visits.

The only downside that was experienced regarding this property was the front desk staff. We had to wait for 30 minutes after our arrival(and published check in time) for our previously requested/arranged room to be cleaned. The desk staff and management were apologetic and attempted to comp us beach chairs for our stay, but this was never arranged with the beach service who looked at us dumbfoundedly when we mentioned it the next day after our walk to the beach. On this occasion and atleast one other time during our two night stay, we were unable to contact the front desk for clarification after repeatedly phoning for 20-30 minutes. After walking back to the hotel and finding an empty front desk, we were told that they had been 'very busy'. Lastly, and for the first time that we can ever recall as loyal customers, we were denied an hour late checkout by these same friendly folks at the front desk. We thought that we left something in the room and returned almost 1.5 hours after checkout to find that the room had not been cleaned, as of yet.

We are a Hilton loyal family and utilize Hilton properties when available, so we realize that the desk staff that we encountered are likely an aberration. The rest of the hotel staff including the bartenders, housekeeping service, and kitchen/dining staff were excellent and very accommodating. This is a very nice Embassy Suites that could be great with a small personnel tweaking.

Room Tip: The 4th floor was very quiet and the rooms at the front of building have a small gulf view. The view...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 6 August 2014
Thanks for the good review! We do love the feedback. We have a few newer desk agents that still need to learn some of the different aspects of the job. With so many things to learn unfortunately sometimes things come up that they have not seen. With the Beach setup being contracted with Sunset Beach service we typically take care of it when they present the day’s bill to us. We should have communicated that to you. This way there would not have been any confusion. We enjoyed having you stay with us and come back and enjoy the beach again sometime soon.

Rich Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2014

I (as well as my family) was long overdue for time away from the rat race. We traveled to Destin and check in was nice, professional and swift. Our room was clean, spacious and comfortable. A two minute walk (across the street, although this is not beachfront) to the beach. Breakfast was all you can eat good with everything you normally eat for breakfast, healthy and not so healthy selections. Our room was clean, bathroom clean, our bed was comfortable. Standard amenities: refrig, microwave, coffee maker, extra sink in the master suite, very convenient for adults traveling with children, plenty storage space for your luggage. Carpets are getting a little worn in the hallways, you expect dingy carpets next to the beach. The workout facility has treadmills, elliptical, stationary bike, rubber free weights to help you stay in shape. I ordered room service and found that the cook at this facility knows what he is doing; best room service I have ordered to date- I don't know who enjoyed it more, me or my son. Overall this is a great place to camp out while on vacation if you need extra space as I do. I would stay again if I return to Destin.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank TLVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 4 August 2014
We are glad that you had a great stay at the hotel. I am lucky to have such a good staff and property to manage. It looks like you enjoyed the newly renovated rooms and this fall we will be completing another Million Dollars’ worth of improvements including the hallway carpeting. We look forward to the next time you need to escape to Destin!

Rich Johnston
General Manager
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Rockwall, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

This hotel is the perfect price for being so close to the beach. It is really a beautiful facility and the free breakfast and evening snacks/cocktails make it perfect for the pocket book too!! We enjoyed our stay and would come back again and again!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 4 August 2014
Thanks for the kind review; I'm glad that you enjoyed the Hotel. The Staff works very hard to make sure that you have a great stay. I’ll pass on your review for them to see!

Rich Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 4 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2014

Very nice and clean. The best Embassy Suites where I have stayed. Denver, San Antonio and Austin Embassy Suites are all old and run down but not this one. I don't know if it is newer or has been renovated but looks like a brand new hotel. Very maintained. This is up to date and not run down at all. A lot of room, large bathrooms. Great breakfast. Perfect location.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank robyn512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 4 August 2014
I'm glad that you liked the hotel. I may be partial but I think that we have a great location as well. There are so many great restaurants and great shopping close by and the beach is just 100 yards or so from the Hotel. Thanks for staying with us.

Rich Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 4 Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 July 2014

This is our second stay at this hotel and we were very pleased with the entire stay. The newly renovated rooms are brighter and the new furniture was very nice… Check-in to Check-out – Flawless.

Some points to point out:
• I called ahead to verify everything was in order and talked to Nicole and she was extremely helpful and upon arrival - EVERYTHING was perfect. She did a great job setting up our reservation (three families) and welcomed us as Hilton Honor members.
• Our room was clean upon arrival and Tonya did a great job each day cleaning our room.
• Embassy Suites staff were all very friendly and did a great job making us feel welcome.
• Breakfast was great, and the evening snacks were perfect for our kids. Jim was pretty friendly and made some great drinks.
• The pool was perfect! We went to the beach in the morning and ended our day at the pool in the afternoon and the Kids Loved it! We had dinner at the pool on Thursday evening and it worked well.

I interviewed our kids and asked them what they liked about the hotel and they said the following:

• Breakfast was great (10 year old)
• I liked how they had happy hour each night (10 year old)
• Pool was great (12 year old)
• Happy Hour and the unlimited Shirley Temples (12 year old)
• Breakfast – Chocolate Muffins(4 year old)
• I asked our 6 year old what he liked about the hotel and he responded “Everything”

We stayed at the Embassy last year and we had the same experience – they are consistent in their efforts and did a great job making us feel welcome. I overheard a staff member (Jennifer) talking to another staff member say, “We (embassy suites) are helping our guests make memories” – that was an impressive statement and very true. We made a lot of memories last week and we appreciate the entire team at the Embassy for making our stay excellent – Nicole and her entire team were the best!

Room Tip: Surf Hut accross the street had good food.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesDestin, General Manager at Embassy Suites by Hilton Destin - Miramar Beach, responded to this review, 4 August 2014
Scott

My wife and I always did the same as you did and poll the kids to see what they liked best about the trip. It's about making memories and relaxing and I'm glad that we achieved both of these for your family. We look forward to see you again next year.

Rich Johnston
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Destin - Miramar Beach

Property: Embassy Suites by Hilton Destin - Miramar Beach
Address: 570 Scenic Gulf Dr., Destin, FL 32550-4014
Phone Number:
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Destin
#4 Romantic Hotel in Destin
#4 On the Beach Hotel in Destin
#5 Business Hotel in Destin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Destin - Miramar Beach 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Embassy Suites Destin - Miramar Beach is an all-suite hotel featuring amenities designed to pamper our guests: We are across the street from the gorgeous Gulf of Mexico with a private beach access, complimentary cooked-to-order breakfast daily, complimentary Evening Reception nightly, Complimentary wired and wireless internet. Check in 4pm / Check out is 11am. Age Restrictions 25 to checkin. We are across the street from our lovely beach. 100 yards from our front door. ... more   less 
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Also Known As:
Embassy Suites Destin - Miramar Beach Hotel Destin
Destin Embassy Suites
Embassy Suites By Hilton Destin - Miramar Beach Florida

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