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“Wonderful if you don't mind taking out your own trash or finding your own toilet paper”

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Hilton Sandestin Beach, Golf Resort & Spa
Ranked #7 of 39 Hotels in Destin
Certificate of Excellence
GreenLeadersSilver level
Lubbock, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful if you don't mind taking out your own trash or finding your own toilet paper”
Reviewed 6 July 2014

I travel for work and stayed approximately 200 nights last year at Hilton brand hotels. I am absolutely shocked at this location's complete disregard for housekeeping services. Our room was never cleaned or serviced completely in the 5 days and 4 nights we stayed. The third day, my wife called down before we left for the day to make sure someone came by to clean before we got back that evening. When we returned, someone had come by, however the beds were VERY sloppily made, only half of the trash was taken out, and the toiletries were not replenished. Finally, on the fourth day we returned to the room after having been out on a boat all day at 5:30 pm. The room had not even been touched! We had to call down numerous times to request service, which never came. We were told it would be taken care of over and over again, yet hours later no action took place. We called twice and visited the front desk twice. We were told that there were several other people ahead of us that had also not received service and so they were getting to people as quickly as they could. This excuse is completely unacceptable!! Why are rooms not being serviced during the day?? When 7:00 pm rolled around we decided to just try to get new towels and toiletries. We had to call numerous times just to get them. At one point, I ended up having to take our own trash out and hunt down new toilet paper. Ridiculous!!! This kind of disregard for housekeeping is completely unacceptable at a hotel of this caliber, or any hotel for that matter. This complete oversight and frankly indifference to how the rooms were serviced is astounding. These problems made the rest of the resort, which were beautiful and fun, not even worth it. If you can't get clean towels and your trash taken out...what is the point of all the rest. HUGE DISAPPOINTMENT!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
8 Thank Zachary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (457)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014 via mobile

We stayed the week of Fourth of July and it was our first visit to Sandestin. We did a lot of research on the hotel before we booked so we went in with the right expectations. It is not an all-inclusive or "value" hotel - it is a resort.

Our check in was fast thanks to the wonderful concierges and our room was upgraded at our request. We stayed on the top floor of the Spa Tower and the room was perfect for our family of four. The hotel is celebrating 30 years and recently underwent extensive renovations. The concierges told us everything we needed to know about the hotel and all of the events happening that week.

The hotel really went all out with family activities each day of the week. We participated in a big Fourth of July buffet dinner on the pool deck and received excellent service from the wait staff. The hotel sponsored an amazing fireworks show on the beach and we had front row seats on our balcony.

With two young children we loved that the hotel had everything we needed on site - plenty of restaurants, pools and amenities. They even have a shuttle that runs to Baytown Wharf so there is no need to battle Destin traffic. This made our trip stress-free traveling with two little ones.

We reserved beach chairs and an umbrella each day we were there and it cost $45/day. We felt that was fair considering you get beach "real estate" and you don't have to lug around chairs and an umbrella each day. My husband did some paddle boarding one day. What impressed us the most about the beach staff was that they remembered our names each day and were so helpful when we had questions.

The beach and water are beautiful and well cared for by the hotel as was the pool areas.

We lived our first stay and hope to bring back more family members and make this an annual trip. Thank you Hilton Sandestin!!

Stayed July 2014
Helpful?
1 Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014 via mobile

My wife and I took our family of six (children 6,4,2 & 4 mo.) for an early summer trip. We were delighted with the resort. Location is excellent and beach was outstanding. Fluffy white sand and emerald green water. Don't miss the mini-golf and bike-ride to Baytown Wharf.

Stayed June 2014
Helpful?
1 Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
151 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 July 2014

We stayed at this hotel/resort for four days the first week of July. We booked several months in advance, and got a junior suite with bunk beds. The room was adequate, and met our needs. The hotel itself is beautiful with two pools outside, and one indoor pool. Our kiddos loved the pool area, and the outside restaurant ( Barefoot's Beachside Bar and Grill) was a family favorite. We got ice cream at the cafe located just off the pool area called Picnix Poolside Market which was convenient too. We also enjoyed eating at the coffee shop and Samdcastles restaurant too! Of course everything is pricey but really good too! We rented umbrellas and chairs one day so we could relax oceanfront, and I think the cost was around $45 which wasn't bad. I wanted front row, but was told they were all reserved. My relatives came a few minutes later, and were able to reserve front row. I never asked why, but I think they have no-shows and wait until after 11am and then reserve again for the afternoon. My niece and I both got our nails polished in the spa. Our manicurist was really nice, but the spa itself was just ok. Our stay was good, and our bill was accurate but my other relatives had some issues. One got charged for parking when they didn't have a car, and the others had someone from housekeeping call Africa on their phone in their room, and they also got skipped a couple of times from having their room serviced. They were able to straighten it out, and the hotel gave them free breakfast vouchers. We loved the shuttle service that this hotel offered for free. Our favorite location was going to Baytowne Wharf, and we could all have a few drinks and not worry about driving. I think it runs every thirty min, and we never waited long at all. One driver let us out near our hotel, but it was only a short walk back. All the other drivers dropped us right back to the hotel, and again we took advantage of this service. It's awesome! The staff was super nice, and very accommodating to us.

Room Tip: Our relatives stayed n the spa tower, and the rooms were beautiful!
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mis4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2014

We had a great one night stay at this resort. Had room 118 right next to the pool and steps away from the crystal clear blue water and white sand beach! The resort is beautiful and most of the staff is very friendly and helpful. We did have an issue with the breakfast buffet restaurant the morning we were checking out. They seemed to not have it together and had a very long wait for breakfast. We went to the coffee shop to just get a breakfast sandwich instead and the girl at the counter said "Oh, we're out of all that. We will have more tomorrow." But she left the sign up on the counter. . . We went to the concierge to see what our other options for breakfast were and he got us on the list for the buffet and gave us 2 coupons for free breakfast. Definitely above and beyond! We did still have to wait for a table, but it seemed like a problem with sense of urgency from the bussers. They were ssoooo slow! We watched them cleaning tables with no quickness at all! You could tell the manager was flustered and p*ssed off, trying to get the crowd seated. Otherwise, we loved the resort and will stay again if we can get as good of a deal!

Room Tip: Bottom floor rooms next to the pool are super convenient, as you can walk right out of your sliding...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachGirl1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSBGeneralManager, Director of Food & Beverage at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, 21 July 2014
Dear BeachGirl 1216,

We are thrilled that you enjoyed our beautiful resort. You’re right, our amazing white sand beaches along with our crystal clear water are a beautiful backdrop for enjoying a getaway!
Our goal is for every Guest to enjoy our food and beverage offerings, along with all of our other amenities. We will certainly make sure we look at this opportunity to better prepare ourselves for every Guest that wants to enjoy a quick breakfast before traveling home.

ANGELINA COVINGTON I Director of Food and Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metairie, LA, United States
1 review
Reviewed 4 July 2014

My 3 night stay was extremely pleaseant and exceede my expectations. I wouls strongly recommend the Sandestin Hilton for business or pleasure to my friends. The lobby renovation is very nice and made the hotel seem brand new.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 July 2014 via mobile

Save you and your family the headache of this "resort". It is WAY overpriced and they nickel & dine you to death.

Our room was ok, but never got cool. The water in the pool was gross looking and cloudy.

The first half of the trip we stayed at Embassy Suites! After staying there and coming here, we knew we had made the wrong decision.

There are much better places to stay then here, I would keep looking if I were you.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank OKTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSBGeneralManager, General Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, 9 July 2014
Dear OKTrav,

I appreciate your review of your recent stay at our hotel. I understand that you were unhappy with some of the charges and the water at our pool. I apologize if the charges were not clear when you booked the room.

All of our guest satisfaction is very important to us and we want to thank you for your review.

Kind Regards,

GARY BRIELMAYER I General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sandestin Beach, Golf Resort & Spa

Property: Hilton Sandestin Beach, Golf Resort & Spa
Address: 4000 Sandestin Blvd S, Destin, FL 32550-4279
Phone Number:
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Destin
#1 Green Hotel in Destin
#2 Spa Hotel in Destin
#4 Business Hotel in Destin
#5 On the Beach Hotel in Destin
#8 Family Hotel in Destin
#9 Romantic Hotel in Destin
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Sandestin Beach, Golf Resort & Spa 4*
Number of rooms: 602
Official Description (provided by the hotel):
Hilton Sandestin Beach Golf Resort & Spa offers guests beachfront paradise with six restaurants, three bars, three pools, two whirlpools, four championship golf courses and Serenity by the Sea Spa. ... more   less 
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Also Known As:
Hilton Sandestin Beach, Golf Resort And Spa
Hilton Sandestin Beach, Golf Hotel Destin
Hilton Hotel Destin
Hilton Destin
Hilton Sandestin Beach Resort
Sandestin Resort Hilton
Hilton Sandestin Beach, Golf Resort & Spa Destin, Florida
Destin Hilton

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