First impressions are everything. Mine, left a bad taste in my mouth and left me wondering what was going to happen on day 2. We arrived early, so our room was not ready. (Check-in was 4 PM.) We decided to leave our luggage in the lobby and we would go do our grocery shopping and by the time we returned, our room would be ready. Around 4:00, we were leaving the grocery store. We arrived at the resort and checked-in, grabbed our luggage and room keys, and headed up to our room with all of our groceries. Once there, we saw that our passage was blocked by cleaning carts. It was now about 4:30 and the cleaning crews were just cleaning our room. We asked if we could come in and at least put the groceries that needed to go in the fridge and freezer away so they didn't spoil in the heat. They refused to let us in. I had to call the front desk and explain the situation. It took about 10 minutes for someone to reach our room and for the ladies to allow us access to put the groceries away in the fridge. The lunch meat was room temperature from sitting in the hot sun. We were all hot.
When we finally were able to get in, the two staff members that came up just kind of watched us unpack our $400 worth of groceries for the week and one of them was nice enough to make a second trip up from the car with us. But, at that point, we were all kind of irritated. It was way past 4:00 and now we are in a room for a week that had not been finished being cleaned.
The bed was not comfortable, and actually the sofa bed was a little softer. They did bring us some matress pads that made it better.
If you want a cup of coffee, buy some of your own to make in the room because the coffee shop doesn't open until 11 AM!
The staff worked hard to try to make up for the bad first impression. Overall, Scott at the front desk was one of the best employees we encountered. He was helpful and very sincere. We will go back and give this place another shot one day. The location is awesome and the rooms are very pretty.
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- Also Known As:
- Wyndham Vacation Resorts At Majestic Sun Hotel Destin
- Wyndham Destin
- Wyndham Vacation Hotel
- Destin Wyndham
- Wyndham Vacation Resorts Majestic Sun Destin, Florida