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“poor service”

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Hampton Inn & Suites Destin-Sandestin
Ranked #11 of 39 Hotels in Destin
Certificate of Excellence
Garner, North Carolina
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“poor service”
Reviewed 14 June 2013

the air did not work and the toilet run all night for two days, reported and nothing was none. I'm not sure if they just didn't care or what. this day and time you would think they would have done anything to help. they did not even offer to move me to another room

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Jimmy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
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    37
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Pensacola Beach, Florida
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 June 2013

Nice - typical Hampton. Pretty expensive for the amenities. Not a lot in the area if you are looking for attractions withing walking distance. Not on the beach. Difficult to find as it's behind a strip mall and if you miss it it's difficult to get back to because of hwy 98 being so congested.

  • Stayed June 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 161dianeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigF748, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this review, 13 June 2013
Thank you for the review of your recent stay with us. We look forward to seeing you the next time you are in the Destin area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines,
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 June 2013

First off, beware that there are two Hampton Inn hotels in the Destin area, this one and another under construction so set your GPS accordingly. Scroogle will take you to the one on Emerald Coast and Scenic Highway 98. The hotel sits behind a burger sling and a strip mall. Sure there are restaurants in walking distance but Emerald Coast is very busy. On arrival we asked the hotel front desk on arrival if there was a swimming pool, she stated there wasn’t one but I discovered the outdoor pool later on that night at midnight. The rooms were standard Hampton rooms, nothing special. To make matters worse the television reception was so horrible you could not even view half the channels. I was going to request a new room but other in my party said theirs were pretty much the same. The beds were not the most comfortable, as others have stated they were a little hard. I will give them a huge thumbs up on the breakfast, fresh fruit, hot items almost everything you could ask for. I would place money that this hotel will soon be sold once the other opens.

Room Tip: Strip mall or residential neighborhood, take your pick.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennJann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigF748, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this review, 13 June 2013
I am sorry that your recent stay with us was not a pleasant one. We will use this review as a training tool for our staff and have corrected the issue we had with the televisions. Again sorry for the inconvenience. We look forward to seeing you the next time your in the Destin area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mineola, New York
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 June 2013

Hotel was close to the beach (1/2 mile) and across the street from a large outlet mall. Many restaurants within walking distance. Rooms were fresh and clean with good WiFI reception. Room also included coffee maker, refrigerator and microwave. The breakfast selections were good and there was plenty to choose from. Efficient business center, was able to retrieve and print boarding pass. We had a problem that was quickly handled by Asst. Manager Craig Foreman.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigF748, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this review, 13 June 2013
thank you for taking the time to review us on your recent stay with us. I am glad to see we merit a second visit and would like to aploigize for the problems that happened with your visit. We look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, Georgia
2 reviews
Reviewed 4 June 2013

It was a great stay, hospitable staff, lovely rooms, delicious breakfast, location within walking distance to the beach and great ammenities. My only complaint was that the bed was not soft or plush, it was kind of hard. Other than that, great location and great hotel and staff!!!!!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Tessie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigF748, Manager at Hampton Inn & Suites Destin-Sandestin, responded to this review, 13 June 2013
Glad to hear your stay here with us was a good one. Thank you for taking the time to send us your thoughts .
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Atlanta, United States
1 review
Reviewed 31 May 2013

Hotel and rooms were very clean and comfortable. Staff was friendly. Close to everything...2 minute drive from beach or you can walk if you want. Close to restaurants and shopping. Complimentary breakfast was good enough. Would recommend and would stay again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michell A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigF748, Manager at Hampton Inn & Suites Destin-Sandestin, responded to this review, 2 June 2013
Thank you for the kind words on the staff and breaskfast we appreatiate the compliment and for taking the time to write the review. look forward to helping you the next time your in the Destin area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norcross, United States
1 review
Reviewed 28 May 2013

Hotel and room were fine. Would have liked the refrigerator to work. It was not right on the beach, which I prefer, but was not a long drive. Everyone at the hotel was friendly and we had no other issues with our stay.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edmond J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigF748, Manager at Hampton Inn & Suites Destin-Sandestin, responded to this review, 31 May 2013
i am sorry to here that your refrigerator did not work in room during your stay. We are checking all refrigerators in all rooms to make sure that we have no non working ones. I would like to thank you for taking the time and giving your feed back on your stay with us. Again sorry for the incopnveniece we look forward to seeing you the next time you are in the Destin area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Destin-Sandestin

Property: Hampton Inn & Suites Destin-Sandestin
Address: 10861 US Highway 98 W, Destin, FL 32550-5864
Phone Number:
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Destin
#10 Family Hotel in Destin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Destin-Sandestin 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn & Suites Destin-Sandestin is conveniently located one-quarter mile from the white sand beaches of the Gulf of Mexico and across the street from Silver Sands Premium Outlet Mall. This Destin, FL hotel offers guest rooms, suites and accessible rooms with one king- or two queen-sized beds. Both guest rooms and suites feature great amenities, including work desks with adjustable lamps, lap desks, and coffeemakers. Join us each morning for Hampton's free hot breakfast. If you're in a hurry, grab a free Hampton On the Run(R) Breakfast Bag for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn And Suites Destin-Sandestin
Hampton Inn & Suites Destin-Sandestin Hotel Destin
Hampton Inn Destin
Destin Hampton Inn
Hampton Inn & Suites Destin-Sandestin Florida

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