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Reviews (510)
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All reviewsstrip mallfront deskdunkin donutsacross the streetsilver sandsbreakfast areacomplimentary breakfastone night staywould stay here againpleasant staymiramar beachclean roomshotel is locatedpublic beach accessa great place to stayeach morningspring break
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29 - 34 of 510 reviews
Reviewed 17 October 2017

Stayed with family for 3 nights, Convenient to outlets (right across the street!) and easy access to public beaches and Scenic Hwy 98).

The guy who checked us in seemed new, and less than enthused that we were there and could use some customer service training. I was excited to be there but he peered over his glasses at me and just said, "ok and what's your name?".

The breakfast however was really fantastic every morning! Ms Mila did a great job of keeping the hot food coming, checking on guests, and even offered customized choices for those guests who had specific needs. You can tell she takes a lot of pride in her work.

Room was comfortable, however if you don't have the AC running, it was extremely stuffy. It was hard to get comfortable at night because you had to pick between freezing cold or musty/stuffy. Rooms could use some updating. The vent needed a GOOD cleaning.

Our room was visibly clean, however whenever we walked around barefoot, our feet were dirty after a few minutes. The carpet felt damp and with 2 kids (1 crawler), I wish it had been cleaner. There was one issue of cleanliness we brought to the front desk's attention at the end of our stay, only because I didn't notice it before then, which was my fault.
I wish I had the lady's name! She was VERY friendly and genuinly concerned about our stay. She was training a younger girl and stepped in to hear my concerns. I told her I only wished to inform her of the issue but she insisted on compensating us for the inconvenience. Both were very apologetic and I really appreciate their attentiveness. Overall I would stay here again, but just check the room more thoroughly first.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank CBascos8810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 18 October 2017

Thank you for choosing Hampton Inn & Suites Destin-Sandestin Area. Although you enjoyed your overall time with us and liked our convenient location, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We appreciate you bringing this to our attention and look forward to serving you better in the future.

Sincerely,
Christopher Holler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

Our room was bad period. Black mold in air conditioner vent. Room smelled really bad and had a hard time breathing. Complained to front desk who were ‘surprised’ first time of hearing there was an issue with this particular room. I can tolerate a lot of stuff but the mold was bad. Switched to another room still same issue but could tolerate the smell. Bathroom was dirty. Hair in bed which was supposed to be clean sheets. Think twice when you see $99 for a night.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 7 October 2017

Dear Rob S,

We thank you for being our guest and for sharing your feedback. We apologize for the problems you experienced and for the inconvenience of switching rooms. We will follow up on the issues you mentioned so that other guests do not encounter the same problems. We hope you will give us another chance in the future to give you the outstanding accommodations we normally provide.

Sincerely,
Christopher Holler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

Had an awesome experience at the Hampton Inn and Suites in July. Beautiful hotel right in the center of all the action! Will definitely stay again! They had fun activities for the children, movies in the lobby for families which was great on the rainy afternoons. Staff was very informative and the hotel was clean

Room Tip: they are all good
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank mercedesnme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 3 October 2017

Thank you for choosing Hampton Inn & Suites Destin-Sandestin Area for your summer getaway. We are delighted to read you and your family liked our convenient location and all the facilities we have to offer. Thanks again for being our guest, and we look forward to your next visit.

Sincerely,
Christopher Holler,
General Manager

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Reviewed 1 October 2017

Stayed here for an overnight before heading to our weekly rental at the beach. It is tucked away but the hotel was clean and we had the usual service you get at a Hampton Inn. Suite was spacious and a good value for the money

Stayed: September 2017
Thank GiGiSnyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 1 October 2017

GiGiSnyder, thank you for choosing Hampton Inn & Suites Destin-Sandestin Area for your overnight stay. Even though you didn't get to spend much time at the hotel, it's nice to read that you had a relaxing and restful night and that you found us to be at a good value. Thanks so much for your positive feedback. We look forward to your next stay.

Sincerely,
Christopher Holler
General Manager

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Reviewed 30 September 2017

The service was what I'd expect. The rooms were in desperate need of a makeover and deep cleaning. Holes in the furniture, Dusty, Dirty floors, stained shower curtains and walls in the bath. the rooms weren't what I'd expect from a Hilton brand.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank nadiah764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 1 October 2017

Thanks also for making candid observations about the overall condition of your room. We appreciate you bringing this to our attention and want to assure you we are working to address these issues. We hope you will consider a return visit as we would love the opportunity to make it up to you.

Sincerely,
Christopher Holler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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