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“Didn't meet our request.”

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Residence Inn by Marriott Sandestin at Grand Boulevard
Ranked #2 of 38 Hotels in Destin
Certificate of Excellence
Reviewed 21 August 2013

This review is more towards how the Residence Inn didn't meet our request:
When we made the reservation(Almost 2 months before the arrival), We have requested a pet free room & away from the highway. Based on TripAdvisor reviews, third & fourth floors are pet free and discussed this with front desk after making the reservation. The staff told us that they put a note to accommodate our request. After two weeks or so, We called them again and told specifically that our kids are allergic to pets and we need a pet free room.

When we arrived at the hotel on 7/28,the front desk ,as if they have never seen our request, told us that all the rooms on the pet free floors are gone. They acknowledged the fact they can see our request but the rooms are allocated on a first come basis! They have given us a room where there were pets before and my wife picked the pet hairs from the bed, comforter, sofa etc. Upon our request, the manager offered a pet free room, if someone checks out the next day. Travelling with 4 kids, it was impossible for us to keep everything in our bags for that night and then wait for the next day to see if there is a room available? This has basically taken out the "peace" factor from our vacation and decided to check out one day early. The staff didn't even compensate us for their mistake! At the time of reservation, they have told us that the cancellation policy is 3 days before the arrival date and since we didn't cancel our trip , they could have blocked a pet free room for us!

Never expected this from Residence Inn !!

Room Tip: If you are requesting pet free room, make sure that they guarantee it !
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Stayed: July 2013, travelled with family
5  Thank Biju V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oris R, Manager at Residence Inn by Marriott Sandestin at Grand Boulevard, responded to this reviewResponded 9 September 2013

Dear Sir,
Thank you very much for taking the time to express your concerns. We appreciate all feedback from our guests.
I would like to apologize to you and your family for the inconveniences you experienced during your stay. Residence Inn is designated a pet friendly hotel. We try our best to keep guests with pets on the 1st and 2nd floors as it is more accomodating to them. However, we cannot guarantee any pet free guest rooms as there may be cases where guests with pets would be placed in higher floors.

I apologize for the information you saw on Tripadvisor stating the "third and fourth floors are pet free". This is incorrect. I do thank you for bringing this to my attention, as I will address with Tripadvisor removing this review with incorrect information from our listing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (527)
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335 - 341 of 527 reviews

Reviewed 18 August 2013

Stayed at this property for a quick gateway with family. We didn't have time to rent a home at the beach; so we decide to look for a hotel that will have have the amenities of a home away from home. Although, not a beach front property, this hotel is w/in a close distance to really nice beaches that only locals or people that rent the beach houses go to. This property is located aprox 6-8 miles east from Destin. It is remove from the hustle and bustle of "Downtown Destin" which is nice very quite at night. The staff maintains it very nice, they really want to accommodate your needs (extra towels shampoo, etc). Surrounded by an upscale neighborhood, it feels and look very private. Front desk is gracious enough to refund your cost of access to the Topsail State Park. The Marriott Residence inn brand also offers a complementary hot breakfast, so it gets you going right away, so you can spend more time at the beach. This property also had several restaurants w/in walking distance. We will definitely stay here again.

Room Tip: north end rooms are very quite.
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  • Stayed: August 2013, travelled with family
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1  Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013 via mobile

The Rooms at residence inn - sandestin florida are very spacious and clean. We really enjoyed having a huge fridge and microwave in the room..Breakfast was good and the pool was very clean and nice with my 2 year old son..enjoyed the location...I will be back!

  • Stayed: July 2013
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1  Thank Fgardner11169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

Newer Residence Inn directly off Route 98, close to a sister Courtyard. Very nice property, wonderfully landscaped, small pool and exercise area, small basketball/tennis combo court. Rooms are clean, modern, comfortable. We had a two bedroom suite which had 2 baths, 3 TV’s, dining and living areas. If you’re coming for a recreational visit- beaches are 15-20 minutes away but well worth the travel time- pristine sand and water. If you’re a runner/walker, there is a gated community that you are permitted to walk in (2 mins from hotel) which is a really nice 3 mile sidewalked trail around upscale homes and a golf course. Of all the Marriott properties that offer free breakfast, Residence Inns are the best- several hot choices, fresh fruit, etc. They also offer free light dinner typically on Mon and Tues evenings. Several restaurants within walking distance- to one side all there is is an Applebee’s. To the other, is several mid to upscale choices. We tried Triana, superb choice for Italian food that is surprisingly reasonably priced.

  • Stayed: August 2013, travelled with family
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2  Thank edtoby007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

Good location...We stayed here because it was close to Sandestin Resort and Seaside, Florida. The breakfast was good, didn't use any of the dinners, pool was very small and didn't use it. Tried to use the gym but they didn't have weights...The bed was short for my 5'8'' frame and the 1 bedroom suite seemed smaller than other ones. Overall, good value, especially if you're just sleeping there and spending most of the day outdoors, which is what we did.

  • Stayed: July 2013, travelled with family
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Thank Lacaltex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

I originally booked the room for 5 nights thinking we would have beach access through the Sandestin Resort. Sometime after I booked it, that changed and I read that we would no longer have access. After trying to find another place with beach access and seeing the high prices we decided to just stick with this hotel since we had a rental car and could get around and explore several beaches. The room was spacious and comfortable and we liked having the kitchen. We bought a few groceries the first night to be able to make quick lunches and/or dinner. We still ate out a lot but it was nice to have the option to eat in the room if we were tired or just didn't want to have to find a place to go. The breakfast was good. Lots of options, although my husband was disappointed that they only had turkey bacon instead of real bacon (he LOVES his bacon!). When I booked the room it allowed me to put in a request for extra towels and a room on a higher floor. I chose both options. When I check in, I also requested a room away from 98 based on reviews I read here. She told me the room was away from the road. However, they gave me a room with no extra towels and on the first floor. It wasn't a big deal but I just found it odd that it would allow me to choose those options but then not provide them. The room was fairly quiet for most of the trip except for about 1 day when there was a yappy dog across the hall. I think he mostly only barked when he was left alone because the barking never occurred at night. Don't get me wrong, we are absolute dog lovers and have 3 of our own (who stayed home). It was just frustrating going to the room after a long day at the beach to rest up before dinner and hearing a small dog barking over and over again. This is why I requested a room on a higher floor but we didn't get it. We ended up spending the majority of the time heading to the beaches, shops and restaurants down 30A. We did go the movie theater next door one evening and it was really convenient. If you're just going to the area to spend all your time on the beach, then it would be better for you to just get a condo/hotel with beach access but if you're willing to drive around and do different things then this hotel would be fine for you.

  • Stayed: July 2013, travelled as a couple
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2  Thank iaduran7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

The positives for this hotel: they allow pets (for a significant charge!), good housekeeping staff and decent breakfast. The negatives: no beach access, poor parking (I was parked in TWICE by other car and an RV, and front desk did nothing about it!), poor workout facility, noisy, VERY POOR CELL PHONE RECEPTION - IMPOSSIBLE ON AT&T!, lots of kids, and you have to PAY to do laundry. Again, the ONLY reason to stay here is if you need a pet friendly hotel. Otherwise, find a condo with beach access so you'll have true Destin experience. Definitely do NOT stay here on business.

  • Stayed: July 2013, travelled on business
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1  Thank razor55197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Sandestin at Grand Boulevard

Address: 300 Grand Boulevard, Miramar Beach, Destin, FL 32550
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Destin
#2 Business Hotel in Destin
#2 Romantic Hotel in Destin
Price Range: £82 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Sandestin at Grand Boulevard 3*
Number of rooms: 120
Official Description (provided by the hotel):
Retreat to Residence Inn by Marriott Sandestin at Grand Boulevard, one of the premier extended-stay hotels in Destin, Florida featuring beautifully renovated suites that include complete kitchens and distinct living and sleeping areas for those traveling for business or leisure. Guests enjoy the ease of courtesy high-speed Internet access in their suites and public areas. Our Miramar Beach hotel’s leisure activities include an outdoor sport court, reading library, outdoor swimming pool, and a barbecue and picnic area the whole family will enjoy. Leave the cooking to us and join other guests for two courtesy social hours during the week and daily complimentary hot breakfast buffets. At this extended-stay Destin accommodation near Santa Rosa Beach, all four-legged friends are welcome, so truly the entire family can enjoy some time away. Start enjoying your new residence at Residence Inn by Marriott Sandestin at Grand Boulevard. It's not just another extended-stay Destin hotel. It's not just a room. It's a residence. ... more   less 
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Also Known As:
Residence Inn Sandestin At Grand Boulevard Hotel Destin
Residence Inn Destin
Destin Residence Inn
Residence Inn By Marriott Sandestin At Grand Boulevard Destin, Florida

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