This review is more towards how the Residence Inn didn't meet our request:
When we made the reservation(Almost 2 months before the arrival), We have requested a pet free room & away from the highway. Based on TripAdvisor reviews, third & fourth floors are pet free and discussed this with front desk after making the reservation. The staff told us that they put a note to accommodate our request. After two weeks or so, We called them again and told specifically that our kids are allergic to pets and we need a pet free room.
When we arrived at the hotel on 7/28,the front desk ,as if they have never seen our request, told us that all the rooms on the pet free floors are gone. They acknowledged the fact they can see our request but the rooms are allocated on a first come basis! They have given us a room where there were pets before and my wife picked the pet hairs from the bed, comforter, sofa etc. Upon our request, the manager offered a pet free room, if someone checks out the next day. Travelling with 4 kids, it was impossible for us to keep everything in our bags for that night and then wait for the next day to see if there is a room available? This has basically taken out the "peace" factor from our vacation and decided to check out one day early. The staff didn't even compensate us for their mistake! At the time of reservation, they have told us that the cancellation policy is 3 days before the arrival date and since we didn't cancel our trip , they could have blocked a pet free room for us!
Never expected this from Residence Inn !!
- Official Description (provided by the hotel):
- Retreat to Residence Inn by Marriott Sandestin at Grand Boulevard, one of the premier extended-stay hotels in Destin, Florida featuring beautifully renovated suites that include complete kitchens and distinct living and sleeping areas for those traveling for business or leisure. Guests enjoy the ease of courtesy high-speed Internet access in their suites and public areas. Our Miramar Beach hotel’s leisure activities include an outdoor sport court, reading library, outdoor swimming pool, and a barbecue and picnic area the whole family will enjoy. Leave the cooking to us and join other guests for two courtesy social hours during the week and daily complimentary hot breakfast buffets. At this extended-stay Destin accommodation near Santa Rosa Beach, all four-legged friends are welcome, so truly the entire family can enjoy some time away. Start enjoying your new residence at Residence Inn by Marriott Sandestin at Grand Boulevard. It's not just another extended-stay Destin hotel. It's not just a room. It's a residence. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Sandestin At Grand Boulevard Hotel Destin
- Residence Inn Destin
- Destin Residence Inn
- Residence Inn By Marriott Sandestin At Grand Boulevard Destin, Florida