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“Great property....wonderful location” 4 of 5 bubbles
Review of Hawks Cay Resort

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Hawks Cay Resort
Ranked #1 of 2 Hotels in Duck Key
Fountain Inn, South Carolina, United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great property....wonderful location”
4 of 5 bubbles Reviewed 22 January 2014

My wife and I visited for our anniversary last year....loved every minute of it.
Trying to figure out how to bring the kids now!

The pools were great...the position in the Florida keys made it easy to get where we wanted to go, but isolated enough to enjoy the silence of the sea.

A favorite.

Room Tip: Rooms are very quiet....some are a bit outdated in style more than others, but very comfortable.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 30 January 2014
It's wonderful to learn that you and your wife enjoyed your time with us. Thank you for choosing to celebrate your anniversary with us at the Hawks Cay Resort. We hope you'll bring your kids along for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,104)
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Boca Raton, Florida
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 21 January 2014 via mobile

Welcoming and very pleasant staff. Our lanai room overlooking the adults only/tranquility pool was outstanding and the resort's other amenities proved to be top-notch.

The "Beach Grille" provided good food and service and "Oceans" wait-staff, breakfasts, and dinners were outstanding.

Other services provided were high quality (the beach, Watersports, kayaking).

A very nice experience.

Stayed January 2014, travelled as a couple
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 30 January 2014
We are truly pleased to learn that you enjoyed such a nice experience at the Hawks Cay Resort. Thank you for taking the time to share your story with us. It's always nice to learn when a guest's experience reflects the high standards of service we wish to provide and we hope you'll allow us the pleasure to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 21 January 2014

I went here for my wedding in October 2013. I was very disappointed with the customer service the entire time. No one at the resort went ouf of their way to make us feel special for having our wedding at their resort. We spent thousand of dollars to have our family and friends in the Keys for absolutely no one besides my wedding planner acknowledge our wedding. I do not recommend if you expect to be pampered like you should for a wedding party to have your wedding here. You do not meet your photographer until minutes before the ceremony or anyone besides your wedding planner. It is already stressful I would have liked to talked to the photographer before hand to know what photos were important to me as it all happens so fast. After our wedding we did not receive anything from the hotel to congradulate us on our nupitals. No wine, no free couples massage, nothing! So disappointing!
However the resort itself is beautiful and clean. The pools and resort grounds are clean and you feel safe. Prices are a little too expensive.
We were told the hotel was in the process of changing management during our stay. This was no excuse for the way the employees seemed not as friendly as they could be due to the fact they didn't know what was happening with the buyout of new management. I should feel pampered as a bride and we should receive extra attention if we are spending thousands of dollars at your resort.
If you are going here for just a vacation you will enjoy it. There wasn't a whole lot of entertainment at night as it was only on Saturdays until 10pm. Would be nice to have a band every night till at least midnight.

Room Tip: We had a walk out room by the main pool it was convenient to be close to the pool with kids.
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  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 30 January 2014
We agree, as a bride you should feel pampered and we are truly sorry that we failed to meet your expectations. Please accept our sincere apologies for any inconveniences or frustrations that you encountered on your special day. Your experience does not reflect the high standards of customer service that we've set and we are truly saddened to learn of your disappointment with our resort. We sincerely apologize if you did not receive the extra attention you deserved. We hope you'll allow us another opportunity to welcome you back to restore your faith in our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida, United States
Level Contributor
142 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

ok, so we got a groupon for this place, so the price was much less than the usual for a 2 night weekend stay in a two bedroom/two bath villa. We had the kids with us - our adult kids and our kids under 18 yrs - and they ALL had a great time, and so did we parents :) Our villa was pristine - super clean, freshly painted, amazing balcony and porches with ocean views, up-to-date. We utilized many of the resort amenities: bicycle rentals, childcare day camp, the kids pool, the main resort pools, hot tubs, restaurants, gift shop, the poolside grill, etc - everything was fresh, maintained, in good working order, and the staff were kind and knowledgeable, the food was so good and priced well. Only thing was the phone in our villa didn't work so we couldn't order room service, but no complaints from the family when I cooked a full meal for everyone in the well stocked, working kitchen in our villa.

Room Tip: Villas are quite a walk from main resort pool area but worth it
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 30 January 2014
It is wonderful to know that everyone enjoyed his or her time at the Hawks Cay Resort! We greatly appreciate the time it took to share your review! It seems like you truly made the most out of your Hawks Cay experience yet we deeply regret to learn that the phone in your villa wasn't working. We wish we were aware of this issue so that we could have immediately resolved this conern for you. We sincerely regret any inconveniences that you experienced as a result. We hope you'll have the opportunity to visit with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MN
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 January 2014 via mobile

Wonderful resort. Rooms are very stylish, probably the best bathroom out of 100s hotels I have stayed before. The beds are super comfortable. We had to wait for our room to be ready until almost 4 pm, check in time, they were very busy. Very clean. I loved the Ocean restaurant for dinner, the buffet is plentiful.

Stayed January 2014, travelled solo
Helpful?
1 Thank grannysmith1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 30 January 2014
Thank you for sharing your experience. We sincerely regret the length of time that you waited for your room to be ready and we hope any inconveniences were minimal. We sincerely appreciate your kind compliments regarding our accommodations and bathroom. It is wonderful to know that you enjoyed such an excellent experience and we hope you'll think of the Hawks Cay Resort again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Just spent a long weekend at Hawk's Cay and had a great time. The facility is beautiful. When we checked in, we were delighted to get a free upgrade from a hotel room to a villa. The villa was beautiful: full kitchen, 2 decks overlooking the water on 2 floors. An unexpected treat. Staff was very helpful and pleasant. The facility has 5 pools, none of which we used as it was a wee bit chilly. Got a great massage at the on-site spa. My only complaint (and this is a minor one) is that the villa wifi was a little slow.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank East_Coaster28970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 24 January 2014
Thank you for spending a long weekend at the Hawks Cay Resort. We are delighted that you enjoyed your complimentary upgrade to one of our villas. It seems like you truly made the most out of your vacation with us. We regret any difficulties with our Internet connection and hope any inconveniences were minimal during your vacation. We hope you’ll book another weekend getaway in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NJcpltrvl
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Just stayed at Hawk's Cay last week. The entire property is fantastic and well appointed throughout, every staff member was very friendly. I called ahead to confirm my reservation and confirm my room had a coffee maker, fridge and microwave, but when checking in I was told only the villa's had the basket style coffeemaker and microwaves. The wi-fi was slow. The heated pool allowed us to enjoy a swim in January. We ate at the bar one night which was very overpriced for both the food and drinks. The dolphin experience was absolutely fantastic ! Overall, I highly recommend this resort.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NJcpltrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 24 January 2014
Thank you for sharing your experience at the Hawks Cay Resort. We would like to extend our sincere apologies if our accommodations and amenities did not quite live up to your expectations. We regret any inconveniences or frustrations that you encountered during your stay with us and we hope you'll visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawks Cay Resort

Property: Hawks Cay Resort
Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Phone Number:
Region: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Duck Key
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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