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“Pretty Hotel but bad experiences” 3 of 5 bubbles
Review of BEST WESTERN PLUS Yacht Harbor Inn

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BEST WESTERN PLUS Yacht Harbor Inn
Ranked #2 of 8 Hotels in Dunedin
Certificate of Excellence
Pensacola, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pretty Hotel but bad experiences”
3 of 5 bubbles Reviewed 9 October 2013

I went to the front desk about toliet backing up. Adam was working and tried to find a plunger to give to me. He asked if I could wait about 10 minutes till shift change and he would come up to fix it. He called my room around 11:15pm and said he could not find plunger and I would have to deal with it till the next day. The following day a housekeeper knocked on my door and just handed me the plunger and I had to use it myself to fix the toliet. Also, I am a diabetic. I went to the lobby because my blood sugar dropped to 24. I was about to pass out and Adam offered no assistance and pointed to the cooler when I told him what was happening and I needed some orange juice. Before I could even take a drink of Orange Juice I was asked to pay $2.18 for it. I believe the employees need some training on how to handle emergencies. I spoke to the lady at the front desk and was told to post my concerns on this site because the manager had favorites and would not do anything if she told him what happened.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 17 October 2013
Dear Guest,
Thank you for taking the time to write your feedback. We are sorry you did not have a pleasant experience with us. We appreciate your comments and will make sure that we address the issues with both our front desk agent and housekeeping staff. Hope you consider staying with us again and allow us to show you our superior customer care service.
Regards
Aparna Pawar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

818 reviews from our community

Traveller rating
    409
    247
    92
    39
    31
See reviews for
228
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45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Cloud, United States
1 review
4 of 5 bubbles Reviewed 9 October 2013

We stayed at the hotel with a wedding party (multiple rooms). The room had two access doors, one to the water and the other to the boat slips. We opened both doors during the afternoon and enjoyed the breeze. The room was extremely spacious (suite) compared to most. Our overall experience was great including the restaurant and bard service. This hotel is walking distance to several locations for day and night life.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Alysen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 17 October 2013
Dear Guest,

Thank you for taking the time to write this review. We are popular wedding destination and perfect to host weddings and other events. Glad you liked the rooms, enjoyed the restaurants and night life. Hope you come visit us soon.

Regards
Aparna Pawar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrevieja, Spain
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

this hotel has every thing going for it, the staff are great the rooms are great, two big beds and the view from the balcony is only beaten by the view form the rooms door, if you could change it around then it would be a 6 star.

Room Tip: ask for an upper room
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank derek j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 17 October 2013
Dear Guest,
Thank you for taking the time to write this review. We are glad you feel that we have everything going for us and it’s always nice to hear positive feedback about the staff. We try our best to assist the guest in every way we can. We are also happy to hear that you liked out rooms and enjoyed the view .Please visit us soon.

Regards
Aparna Pawar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 6 October 2013

We loved our experience at this hotel!!!! But, it was the location and the city we loved. EVERTHING is walkable; amazing restaurants, cute shops, the Gulf and miles of walking paths.

The hotel was average at best. The pool is tiny! It faces the parking lot. The rooms were ok. The lady at the front desk was dismal each time we spoke to her. When we were checking out in the morning, those individuals were super sweet.

We would return to this hotel again solely for the location. Dunedin was such an amazing town and only minutes to Clearwater Beach. Amazing trip!

Room Tip: Be sure to ask for a room on the second floor.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Atags2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 17 October 2013
Dear Guest,
Thank you for taking the time to write this review and mentioning that you “loved our experience at the hotel”. Our hotel is in a great location and accessible to many amenities and attractions. We are sorry to hear that you felt one of our front desk agent was not very accommodating. But we are glad at check-out we were able to redeem ourselves. Hope you come back again and allow us to show you our superior customer care service.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 6 October 2013 via mobile

We were married upstairs at Bon Appetite and we decided to come back and stay for our ten year wedding anniversary. We stayed in the honeymoon suite. The room was beautiful with the most amazing view. We ate at Bon appetite, cafe alfresco. Location is great. We walked around Dunedin. This is a beautiful, friendly place to stay. We will be back.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stellaandthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 17 October 2013
Dear Guest,
Congratulations on celebrating your 10 year wedding anniversary. Thank you for choosing us again for celebrating your big day and allowing us to be a part of your memories. Hope you have many more reasons to celebrate with us. Please come back soon.
Regards
Aparna Pawar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

We stayed here in August for 5 nights. We were on the first floor (which in the USA is called the second floor).

The good...

The hotel is situated at the end of 'Main Street', so is convenient for the shops and restaurants nearby.
The room was clean and bright.
The wi-fi worked in the room, although you had to enter the password every day.
The pool was quiet and very clean.
You can hire a bike from the hotel - either a regular bike, or surrey bike.
The balcony has a table and chairs on it.
The view from the balcony (if you ignore the parking lot below you) is of the marina. The view from the entrance door is to the bay. The bay side, there are a few benches so you can sit and watch the sunset.
There was a fridge in the room.

The not so good.....

Loud air conditioning, and the vent on the outside blows the hot air onto the balcony - would be better if the hot air went out of the roof.
The bathroom window......to stop the bathroom steaming up you have to open the window, that is fine until your realise that other hotel guests walking past can look straight in (the window is head height)!
No safe in-room. There are safety deposit boxes in reception, which are fine - but depending on who was on duty they seemed to have different rules on how you access it. Sometimes they want id, sometimes they don't. Sometimes they watch you take the box out, other times you are left in the back room on your own. However, we did always sign for our box, and nothing went missing.
One of the ladies on reception was quite abrupt with another guest.

We didn't try out the restaurant, as we heard people complaining about the food. We did try out several other places in town for breakfast - Kelly's, Broadway deli (we thought this was a bit pricey), and serendipity cafe - all were very nice.

We would return.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank peppermintcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 5 October 2013
Dear Guest,

Thank you for taking the time to write this review. We are glad you liked the location and enjoyed all the amenities at the hotel. We are sorry the air conditioning was loud and it was an inconvenience for you to access the safe box at the front desk. Thank you for considering us for another stay again. Hope we see you soon.

Regards
Aparna Pawar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 25 September 2013

Good hotel, amazing view from my room overlooking the water. I woke up to a beautiful sunrise and stingrays right underneath the deck. The hotel is not overly modern but is comfortable, quaint and clean. Breakfast can be hassle with the options available so be careful what you ask for. The hotel staff are helpful and friendly. Location wise this is great being right on the water. Also nice to jump in the pool after a long day.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank iClaireAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWYachtHarborInn, Manager at BEST WESTERN PLUS Yacht Harbor Inn, responded to this review, 5 October 2013
Dear guest,

Thank you for mentioning that we are a “Good quality hotel”. Our maintenance and housekeeping staffs work very hard to maintain the property and rooms. Our front desk staffs try their best to help the guest in every way. We are glad you enjoyed the beautiful sunrise from over the deck. Please come visit us again.

Regards,
Aparna Pawar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Yacht Harbor Inn

Property: BEST WESTERN PLUS Yacht Harbor Inn
Address: 150 Marina Plz, Dunedin, FL 34698
Phone Number:
Region: United States > Florida > Dunedin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Dunedin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Yacht Harbor Inn 3*
Number of rooms: 55
Official Description (provided by the hotel):
This Dunedin, Florida hotel located on Florida's West Coast is a boutique waterfront resort with access to the Gulf of Mexico. Located at Dunedin's Marina Plaza, the BEST WESTERN PLUS Yacht Harbor Inn overlooks beautiful St. Joseph's Sound and offers vacationers a friendly port with immediate access to the open Gulf of Mexico. The rooms have either balconies or patios. Each hotel room is comfortably equipped with high-speed Internet access, cable television with HBO®, coffee/tea maker, microwave and refrigerator. Have breakfast (additional charges may apply) for two at Tampa Bay's number one waterfront restaurant, Bon Appetit, located on the premises. Guests can enjoy a complimentary USA Today available in the lobby. The BEST WESTERN PLUS Yacht Harbor Inn offers superb banquet services for special occasions, including sunset waterfront weddings. Charter boats are available at the marina for sightseeing and for world famous Gulf of Mexico deep sea fishing. Nearby attractions include Busch Gardens®, beaches, Pinellas Trail, Sponge Docks-Tarpon Springs and the downtown area. Blue Jays spring training baseball fans frequently stay at this Florida Coast hotel for its convenient access to the ballpark. To enjoy the best of the Florida Gulf Coast, reserve a room today at the BEST WESTERN PLUS Yacht Harbor Inn! ... more   less 
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Also Known As:
Best Western Plus Yacht Harbor Hotel Dunedin
Best Western Dunedin
Dunedin Best Western
BEST WESTERN PLUS Yacht Harbor Inn Dunedin, Florida

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