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“Rooms come with roaches”

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Quality Inn Elkton - St. Augustine South
Ranked #1 of 1 Hotels in Elkton
Reviewed 11 February 2013

Where to begin with my review. To begin with we were greeted by one of the most rudest front desk clerks we have ever run across. We were given a room we did not book. Walked back to front desk after looking at room. Then we learned they did not have our room available. But she did offer to refund our money and told us go somewhere else. Instead we stayed. Later that night we decided to shower only to find no towels. Also no coffee in the room. Front desk clerk almost accused us of stealing the towels. In the morning we turned on the lights and saw roaches on nite stand by bed and on the wall. One wonders how many of those roaches shared our bed with us. We had a wake up call scheduled but it never happened. We checked the phone in the morning and found no dial tone. The breakfast was about the only decent thing. Not great but not that bad. Overall we feel we paid way too much for the value of this Quality Inn. We learned in the morning that the bank had owned the hotel until a couple weeks before we checked in. Conditions were going to improve the letter said that was taped to the front desk. Too bad the conditions were not improved for us. If you like roaches crawling on your bed as you sleep, than this is the place for you. Otherwise try some where else.

Room Tip: My tip. Choose another hotel.
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  • Stayed: February 2013, travelled with friends
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7  Thank RedTraveler23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Owner at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 12 February 2013

I just want to start by saying that I am very sorry for the experience you had at our hotel. I'll try and address each issue you mentioned and tell you how we are working on improving.

First, the rude desk clerk that you encountered will be singled out and we will go back and review the cameras to evaluate how the desk clerk handled the situation and how we can improve. You didn't get what you paid for, so you should have been upset, and we should have been apologetic. I'm sorry that was not the case and I will work on that for future guests.

I will also look at the room you booked vs. the room you received and we can go into the computer system and determine who changed it and address that with them.

We are implementing and daily room check after the housekeeping is done. This is a system that after every room is cleaned by a housekeeper and staff member goes in behind them and ensures that everything is as it should be. If it not, they are instructed to fix it.

We were not aware of any problems with bugs in the rooms. At present the Turner Pest Control out of Jacksonville comes the first Tuesday of every month for service. We will determine what room you were in and take it off market until we have our pest control specialist out to spray that room specifically and then return to verify the issues have been resolved.

The wake up calls being missed are unacceptable...that can make or break someones day in a hurry and I'm very sorry that missed that too. We have the maintenance man going around and checking each phone to ensure that it is working properly to avoid this in the future as it sounds like your issue had to do with the phone not working in the room.

We are new owners of the property. Our first day of ownership was January 23rd. We are working as quickly as possible to make the property as good as it can be. Our staff at this property has suffered due to previous ownership (the bank) not caring for the property and giving the staff the tools that they need to make guests happy.

We will improve as a staff as well as make sure that we as the owners provide them with tools that they need.

If you have the time I would like for you to reach out to Kelly at the hotel at 904-829-3435 and we'll do our best to make this right with you. Again I'm very sorry for your unsatisfactory stay and I promise you that we are taking every penny we make and putting it right back into the property and working as hard as we can to make each and every one of our guests stays enjoyable.

Sincerely,

Randal
Quality Inn Elkton, FL

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75 - 81 of 110 reviews

Reviewed 26 January 2013

Meet all my needs for the night. Friendly folks, wifi, clean, with biscuits and gravy in the morning. I'd stay again. I've stayed at the exit just North, but it is pretty crowded. This is a good place to pull off and crash without much hassle.

Room Tip: Grab a first floor room if they have them available.
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  • Stayed: January 2013, travelled solo
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Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 2 June 2013

Thank you for your review. We were glad to hear we met your lodging needs with friendly service and a clean room. Hope you stop and see us again.

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Reviewed 29 November 2012

We stayed in October for one night and found it sufficent for us. Typical of most hotels in area with outside entrances where you can park by your room. They did not have any king rooms left. Our room needed some TLC and was at other end from the lobby for continental type breakfast. Did have Showtime which was a plus for us.

  • Stayed: October 2012, travelled on business
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Thank GoingSouth_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 2 June 2013

Thank you for your review. We are sorry the room type you requested was not available. During June or July of 2013 we will be adding 8 more king rooms and hope if you are in the area you stop by and try one out. Also happy to hear you enjoyed Showtime during your stay.

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Reviewed 27 November 2012

The Quality Inn in Elkton is essentially the only hotel immediately off the SR 207 exit of I95. If you are tired of driving, keep going to the next exit as this hotel is not worth stoppping for.

While the front desk staff was friendly enough, the first thing that does strike you is a musty smell (as another traveler noted) and a heavy odor of smoke.

No luggage carts and the 2nd floor rooms do not appear to be easily accessible for the handicapped

Trash in the parking lot, pry marks on exterior doors and the occasional homeless person wandering over to the I95 ramp to pan handle didnt make us feel any easier (the doors to the rooms are outside and not inside- so the proximity to the interstate and the folks wandering the parking lot in this somewhat remote location are a legitimate safety concern.

The room was badly in need of an update. Old and dirty carpet. Didn't smell as bad as the lobby but it too had a musty and smoke smell. The bathroom was nasty. Looked like pet hair and dirt had collected in the corners of the floor. The bathroom exhaust vent (over the fan0had what appeared to be decades of filth, rust and crud all over it.

My family was so creeped out that we simply left for another hotel.

It's hard to believe that this property is a member of the Choice Hotel group.

  • Stayed: November 2012, travelled with family
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3  Thank FamilyManMd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 4 June 2013

We want to start by saying that we are very sorry for the unsatisfactory experience you had at our hotel. I do want to note that during your attempted stay that the hotel was in foreclosure and was being operated with limited resources. The staff, despite their best efforts, were not given the tools to succeed. Since your stay the hotel was purchased by new owners and many positive changes have taken place since.

I will say I noticed from your other reviews that you most often stay at higher end, Marriottt type hotels. Quality Inn’s generally won't be 3 plus star hotels. It’s our goal to provide a clean, friendly, affordable place for folks to stay.

The musty smell in the lobby was a result of an apartment that was in use during previous and bank ownership. That apartment no longer exists and we've had no complaints regarding a smell in the lobby.

We do not have luggage carts because most folks park in front of the doors. True, it would be difficult for someone who was handicapped to get to a second floor room and that is the reason all of our handicap accessible rooms are on the first floor.

The trash in the parking lot is unacceptable. New ownership has made keeping the parking lot clean and well lit a high priority and all trash is removed from our property every day.

I've been here for near one and half years now, but I've not seen any homeless people wandering over from the I-95 ramp as you discussed. We do however regularly see guests out for evening walk or just enjoying the weather.

New owners and our staff are using all resources available to get the property back to where it needs to be. It’s not perfect, but since your stay over 6,000 guests have stayed at our hotel and our guest satisfaction scores improve every day.

Thank you for taking your valuable time to write a review of our property and if you are ever in the area again we would love for you to give us another chance so you can see all of the improvements we have made.

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Reviewed 16 August 2012

I travel 3 out of 7 days a week. This was a nice surprise. The staff was so friendly and went out of there way to make sure I had what I need. I will be back on my next trip to this area. I look forward to my next visit.

  • Stayed: August 2012, travelled on business
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1  Thank Stace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 2 June 2013

Thank you for the review. Glad we were able to satisfy your lodging needs and look forward to seeing you again.

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Reviewed 8 July 2012

Worst hotel ever! When we walked in the door we were greeted by a musty dank smell. Because of the smell we decided to inspect the beds. Bed number one had a large amount of hair and what appeared to be a wet stain in the middle of the bed, bed number two also had hair and what appeared to be a blood stain on the sheet. The bathroom was filthy and the toilet had not been flushed. We brought this to the attention of management and we requested another room. Room number two had the same issues as well as the air conditioning not working. Again, this was brought to the attention of hotel management and we were informed they were booked but we were offered a smoking room and with a complimentary can of air freshener (I am not joking they were serious about the air freshener). We ended up taking a refund and going elsewhere for lodging that night. DO NOT STAY AT THIS HOTEL!

  • Stayed: July 2012, travelled as a couple
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4  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 2 June 2013

We are very sorry to hear about your terrible experience here. The conditions you mention are unacceptable. The property was being run by a bank with limited operational resources at the time. Hopefully if you are in the area and want to give us another try you will find the conditions improved. Again we apologize for your experience here.

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Reviewed 8 July 2012

walked in to some cockroaches and other bugs, further inspected the bed and it resembles bed bugs .. however I didn't see any bed bugs at te time , walls were a mess cob webs everywhere cups left behind the bed, cigarette burns in sheets and bed ... horrible experience we won't even sleep in the beds my co worker slept in the bathtub

  • Stayed: July 2012
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4  Thank macleoddesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, General Manager at Quality Inn Elkton - St. Augustine South, responded to this reviewResponded 2 June 2013

Hello, I am very sorry to hear about your experience. We do use Turner Pest Control out of Jacksonville and they come out monthly. That is not to say a it is not possible to see a stray bug now then. The housekeeping issues you mentioned are not acceptable and we are working hard to improve upon them. Once again we are very sorry about the incidents during your stay.

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Additional Information about Quality Inn Elkton - St. Augustine South

Address: 2625 State Road 207, I-95 St. Augustine Beach Exit 311, Elkton, FL 32033-2001 (Formerly Comfort Inn)
Phone Number:
Region: United States > Florida > Elkton
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Elkton
Price Range: £44 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Elkton - St. Augustine South 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Quality Inn(R) hotel is conveniently located off Interstate 95 at exit 311 (St. Augustine Beach Exit). This Saint Augustine, FL and Elkton, FL motel is located minutes away from the historic city of St. Augustine and St. Augustine's beautiful beaches via SR207. Saint Augustine, the oldest city in the country, has lots of things to do and see. Some of the major attractions to see are the Castillo de San Marcos National Monument, the St. Augustine Lighthouse and Museum, The St. Augustine Alligator Farm Zoological Park, Flagler College, Ponce de Leon's Fountain of Youth and the Ripley's Believe It or Not! Museum. Saint Augustine has lots of events, which includes ghost tours, San Sebastian Winery, the World Golf Hall of Fame IMAX Theater, Prime Outlets - St. Augustine and Adventure Landing theme park. Some of the finest restaurants and lounges are located nearby.Our hotel offers a free Hot Deluxe Breakfast with scrambled eggs, sausage, sausage gravy and biscuits, fresh pancakes, bagels, muffins, cereal, juices, coffee, tea, fresh fruit, yogurt and lots more. Relax in the outdoor pool.This Saint Augustine, FL hotel offers business travelers conveniences like free wireless high-speed Internet access in all rooms, free local calls, free USA Today, and an on-site business center that provides access to conveniences like copy and fax services.In addition to standard amenities, all spacious guest rooms have coffee makers, hair dryers, irons, ironing boards, microwaves, refrigerators, and cable television with Showtime. This is a pet-friendly hotel.For added convenience, coin-operated laundry facilities are located on the premises. Ample parking is available and can accommodate most cars, trucks and buses.Whether you are staying in Florida for business or pleasure, we want to make your stay at as pleasant and memorable as can be. We look forward to serving you and your family. ... more   less 
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Also Known As:
Quality Inn Elkton
Elkton Quality Inn

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