At Englewood Lighthouse Resort, we really try hard to please everyone. In all fairness, we would like our future guests to know that because this party booked several units, we waived all the extra person charges and gave them free early check-in. Also, when there was a problem with a sofa-bed in one of the cottages, we offered them free usage of another cottage for their entire stay. At their rate of $80 per night for bayfront cottages with full kitchens and free dockage, we still believe that is a real good value. In our usual way of accommodating our guests, we let them check-out after one day, even though we have a two-night minimum. We even honored their multi-day, multi-cottage rate for the one night. We continue to strive to make all of our guests happy, as best we can.
Point by point, we would be happy to address their concerns:
1. We have a staff that runs the resort in our absence. After all, we need vacations too! We have a cleaning staff that also does the check-ins and companies to do the grass and pool.
2. Our pool closes around dusk. This is for the safety of our guests and prevents louder, late-night parties. We like to provide quiet-time for our guests who like to turn in early.
3. We have a light and receptacle on our dock for our guests to use. When we returned after these guests left, the light was on. We’re not sure of why it was off during their stay. The light has a switch that can be turned off for those guests who want to enjoy our incredible night sky.
4. Our sandy beach on Lemon Bay has natural sea-grass and mangroves. These are home to our sand crabs, minnows, and even sea-horses! For people who know the area, there are very few bathers in Lemon Bay. Our beach is great for kayaking though!
5. Of course, our linens are washed and prepared for our guests’ arrivals. When there was a complaint about the linens, we had a fresh set delivered to their cottage within the hour.
We take pride in our customer ratings and would invite potential guests to read all of our reviews. It is obvious that we try hard to make all of our guests have an enjoyable experience. You’re not just staying at our resort, you’re staying at our home!