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“Beware of Ocean Front Suites with High Concrete Walls on the Deck”

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The Ritz-Carlton, Amelia Island
Ranked #4 of 12 Hotels in Fernandina Beach
Certificate of Excellence
Erwinna, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beware of Ocean Front Suites with High Concrete Walls on the Deck”
Reviewed 16 June 2014

The Ritz-Carlton is a nice hotel, a little over-rated for the price. We booked the hotel via Orbitz and requested ocean front suites. Both our suites had decks that were completely blocked by a solid concrete wall which was about 5 feet high. We had to stand on our toes and lean over the wall to see the ocean. The suites were very expensive, and upon complaining to the hotel manager, they gave us a BIG $50 per day credit to compensate for the poor view. The hotel is older and has been renovated but the suites are small and no unlike a Hampton Inn. The grounds and pool are very nice.

  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank u835075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon F, Executive Assistant Manager at The Ritz-Carlton, Amelia Island, responded to this review, 18 June 2014
Good afternoon,

Thank you for taking the time to share your feedback about your recent stay. I was disappointed to learn of your frustration with your suite. It is feedback like this that allows the team to identify opportunities to enhance, correct these concerns. I will follow-up with the Leadership team in reference to your resolution. Should you have any questions I would be happy to assist.

Warmly,

Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (569)
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English first
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 June 2014 via mobile

Marcus greeted us warmly and professionally as we checked in for our honeymoon. Hotel presented us with champagne and strawberries. Salt restaurant was exceptional. Our sever was warm, explained the menu and offered an assortment of salts to season our meal with. In room dining and all service staff was very attentive. The pool area had plenty of seating, however the pool only accommodates 90 people. The "spa pool" is outdoors and adult only,but the hotel charges a $25 fee if you want access for quiet time from other guest with young boisterous children. Fee is waved if you purchase spa services. At $450+/ night I didn't feel appropriate adding another charge to room. Also, be certain about the cancellation policy. They charge full amount if you cancel the room 7 days before the stay. Seems lengthy....

Stayed June 2014, travelled as a couple
Helpful?
Thank sgagnez4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmond, Oklahoma
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 June 2014

We traveled to this hotel the week of Memorial Day and were very happy with virtually everything. The service level is top notch, even by Ritz-Carlton standards. The hotel was extremely busy the first few days because of the holiday weekend, but even then the hotel had plenty of staff on hand. This was the case the entire trip. They anticipated every need and want, and an available staff member to meet or exceed it.

The hotel and rooms were in excellent shape and tastefully done. More upscale than your typical beach resort with a lot of wood paneling and nice furnishings. One odd things for a hotel that faces east (the beach): the curtains are not blackout curtains! Why?? I highly recommend a ocean view room-- they directly face the ocean (rather than a side view), so the ocean save sounds will come right at you. It's very relaxing!

My main complaint would be that the pool is quite small. In fact, a hotel with this many rooms could probably use more than one pool area. There were a lot of lounge chairs around it, but it all seems very crowded. We did not use this area at all for this very reason-- we either went to the beach or the spa pool.

If you go to the spa you have access to the spa pool that day, which is much more private and relaxing than the regular pool. Plus its hot tub has a waterfall in it.

The beach in this area is quite large. It is not beautiful white sands, but the sand dunes are pretty to look at. The shells in areas can be hard on the feet. Overall it was very nice. In late May the water was great. The attendants will set up chairs and umbrellas for you, and there is plenty of room to spread out on most days (maybe not on holiday weekends).

The restaurants in the hotel are good. Salt is a great treat. Cafe 4750 is good for breakfast. I would also recommend going into Fernandina Beach a time or two for dinner and to walk around their historic downtown. It's a neat little downtown area with some good restaurants. We tried Espana and Ciao Bistro and recommend both.

My summary tip would be to avoid a holiday weekend (try to go during the week as the hotel seems to be slow, or people are in meetings in the conference center during the day), and get an ocean view room. It's a great hotel with an even better staff!

Room Tip: Ocean view rooms directly face the ocean and get more ocean wave sounds.
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingwood, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2014

Celebrated our anniversay at the RZ Amelia Island. The area was quiet and laid back and and perfect for a retreat/relaxing experience. I sat at the balcony overlooking the ocean and really appreciate the character of the sea. During a storm the sea was rough facinating to watch. The main benefits of the hotel: Restaurant Salt is amazing, expensive but worth it. Staff: attentive and caring about guests. Rooms are nice and well maintained, could use a little updating but lovely. .

Room Tip: Overlooking pool: balcony also has a side view of the ocean. 8th floor is the club level.
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank houstonr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014 via mobile

Celebrated anniversary at the Amelia Ritz and had a wonderful stay. Prices for everything are always shocking but the pool setting is awesome, service is spectacular, and place is beautiful. Worth it especially if you can find a good deal or use points (Marriott). Lots to do on island too.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Beerandbbq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
121 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 June 2014 via mobile

This hotel is absolutely beautiful, maintained impeccably and the ocean and dunes are breathtaking. ll Ritz properties should have their staff trained by this hotel staff. my husband and I are both big pleasure and business travelers and often and stay at properties, we can't say enough about this one. Everything was terrific; the food, the drinks, the atmosphere, the staff, the spa and even a fantastic weather we had. the only bummer was the showers are the old bathtub style, they need to be updated.Highly recommend a stay at this place!

  • Stayed June 2014
    • Value
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Helpful?
2 Thank Shempie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
covington, GA
Level Contributor
304 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 10 June 2014

Here for a business meeting - hard to concentrate on business with the sun and surf talking to your subconcious mind the whole time. Meeting rooms were very good;. Hotel rooms were excellent - comfy, well kept. Staff were on top of their game - made sure everything was taken care of. All parking is valet. Hotel has some good eating facilities, but nothing within walking distance for another restaurant, you have to get in your car and go (I hate having to do the valet thing everytime I want my vehicle). Beach was nice and not overloaded with tourists.

Room Tip: Beach view is nice - and you are not on top of a pool that can keep you awake half the night with ki...
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Green Features: Recycling towels is typical for a hotel. Groundskeeping was neat and clean and well kept I was not aware of anything else.
  • Stayed June 2014, travelled on business
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Helpful?
2 Thank Elvis4vr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Amelia Island

Property: The Ritz-Carlton, Amelia Island
Address: 4750 Amelia Island Parkway, Fernandina Beach, Amelia Island, FL 32034-5501
Phone Number:
Region: United States > Florida > Amelia Island > Fernandina Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Fernandina Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Amelia Island 5*
Number of rooms: 446
Official Description (provided by the hotel):
Immerse yourself in southern charm at The Ritz-Carlton, Amelia Island. With miles of pristine beaches to explore, you’ll find yourself basking in the glow of the sun as you swim, relax or walk along the sandy shore. As one of the most popular beach destinations on the East Coast, this luxury hotel in Florida provides a welcome barrier between you and the world beyond. ... more   less 
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Also Known As:
The Ritz-Carlton - Amelia Island Hotel Amelia Island
Ritz Carlton Amelia Island
Ritz Amelia Island
Amelia Island Ritz-Carlton
The Ritz-Carlton, Amelia Island Fernandina Beach

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