There are higher expectations when you stay at a Ritz Carlton Hotel than a Courtyard by Marriott. Unfortunately, early on in our visit these expectations were not met. However, to the hotel's staff's credit, they never stopped trying to recover and please. If Ritz/Marriott now has mobile check-in. why can't they text their guests, if the room assigned is NOT going to be ready early as requested in the reservation process? Why ask for flight number and arrival time, if you are not going to pay any attention to this information? We waited for almost 3 hours to be able to check into our room. If we had known that the room wasn't going to be ready until almost normal check-in time, 4 pm, we would have sight-seed in Jacksonville after landing.
Is it normal to do room upgrades/maintenance in a room where guests are staying unless they request it? 5:30pm on Sunday afternoon, after we had been checked-in for only about 2 hours, the hotel maintenance staff decided to upgrade the televisions in the suite. That took another hour in which we sat around and could not use the room.
After those two incidents our stay at the hotel was quite nice. The staff in all areas is very friendly, helpful, and well-trained. From the car parkers to the pool attendants and breakfast servers everyone is smiling and anxious to make your stay better.
If you have the time and inclination, dining at Salt, the hotel restaurant, is a wonderful top quality meal. We enjoyed the food and the service.
All in all we felt that we had a good experience at the Ritz Carlton, which easily with some management focus could have been even better.
- Official Description (provided by the hotel):
- Immerse yourself in southern charm at The Ritz-Carlton, Amelia Island. With miles of pristine beaches to explore, you’ll find yourself basking in the glow of the sun as you swim, relax or walk along the sandy shore. As one of the most popular beach destinations on the East Coast, this luxury hotel in Florida provides a welcome barrier between you and the world beyond. ... more less
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- Also Known As:
- The Ritz-Carlton - Amelia Island Hotel Amelia Island
- Ritz Carlton Amelia Island
- Ritz Amelia Island
- Amelia Island Ritz-Carlton
- The Ritz-Carlton, Amelia Island Fernandina Beach