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“Not the Ritz Boston Common, but Boston doesn't have the beach.”

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The Ritz-Carlton, Amelia Island
Ranked #4 of 12 Hotels in Fernandina Beach
Certificate of Excellence
Atlanta, GA
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not the Ritz Boston Common, but Boston doesn't have the beach.”
Reviewed 7 June 2009

We received first class service as expected. The hotel surprised us with an in-room dessert personalized for our 8th anniversary. They also created a dessert with my 4 year old's name on it, which was waiting next to our anniversary dessert. The staff consistently called my child by name at each meal. It was the type of high level service you expect from the Ritz for the price. The room was great, with a partial view of the ocean. Unless you demand front row views, there is no need to pay to upgrade to an ocean view room, as all rooms have a balcony and at least some view of the ocean.

There were only small nits to pick - when I requested that housekeeping not service my room while we were inside, they thought I meant no service at all that day. That was rectified with a quick phone call. The shower curtain "rollers" were a bit rusted. My guess is that many of the disappointed reviewers are expecting the typical Ritz business traveler experience, and this hotel is different. There are families everywhere, bathing suits through the lobby are common, and the whole vibe is slightly more relaxed than your typical big city center Ritz. Nonetheless this is a world-class beach resort, and I recommend it highly.

  • Stayed June 2009, travelled with family
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Helpful?
Thank ML1153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Columbia, Maryland
Level Contributor
230 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 3 June 2009

This is a wonderful property overlooking the Atlantic Ocean. The full service resort has everything one could possibly ask for in a luxury retreat. One caveat, however, is the tennis courts were under renovation and some in our group had to play offsite. The service by the staff is the high quality one expects at the Ritz. There are a number of good restaurant choices on property, but you will have to drive a little to find places off property. One night we had a wonderful dinner at the Salt Restaurant. The menu was varied and interesting from wild game to wonderful fish selections. The detailed presention on the different salts, hence the name, was a little much. The only complaint is that the rooms were a little worn, including a large stain in the carpet. However the hotel was planning on major cleaning the week after we left. All in all, a great stay in a beautiful location.

  • Stayed April 2009, travelled on business
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Helpful?
Thank MDFreqTvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 4 May 2009

We have just returned from an excellent vacation at the RC Amelia Island.
The resort is on a beautiful stretch of beach south of the town of Fernandina Beach. IMHO the beach location is the greatest "amenity" offered at this hotel.
The pool, fitness facility, and spa are pretty much standard RC issue (i.e. excellent). We had a couples massage, very well done.
The food was excellent, we used room service a lot....the food was delivered promptly, and hot.
The hotel is a little more than 1/2 hour from JAX airport, and there are many places to pick up sundries along the way (a Walmart Super Center, Publix etc.) Nice convenience factor.
The grounds are immaculate, well maintained, and beautiful. If our stay was any indication, expect some conventions/meetings and weddings, especially on weekends.
This is an older facility, but the upkeep is excellent. Our room was nice enough and housekeeping maintained it well, but it was modest compared to some of the other high end hotels we have stayed at. Smaller room than other RCs we've visited, the bathroom not as "grand" (for example no separate free standing shower as in many other nicer hotels).
These are minor issues, enjoy the terrific beach and the sounds of the Atlantic from your balcony!

  • Stayed April 2009, travelled as a couple
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Helpful?
1 Thank BernieMaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 April 2009

The hotel itself is very nice and typical of a Ritz, but the service and attention to detail is lacking in some respects. My feeling is that the quality of service you receive from some staff scales with your appearance of wealth—at times some of the wait staff acted as if they were better than we were. One waitress at the pool bistro was so bad, a guest we had brought to the hotel for an afternoon noticed her bad attitude and asked us “what her problem was.” Most of the staff was polite and helpful, but it only takes a few to spoil the day. The bottom line is that every guest is paying the same over-priced rate, and the staff should treat all guests equally regardless if they show up in shorts and flip-flops or a three piece suit.

Likes: Honored our room requests, spotless interior throughout, quiet room, great breakfast buffet which was included in rate, nice outdoor amenities (pools, fire pits, and plenty of chairs and umbrellas at the pool and beach), attentive housekeeping service, flat-screen HD television, outdoor balcony, and a very quiet beach (perhaps it was low season though).

Dislikes: Valet parking was all over the place (it seems they no longer have a covered parking deck and they will park your car on the curb of the entrance way, in the grass, or off in a parking lot away from the hotel where mine received gifts from the birds above). I was expecting the great RC bed but found my mattress worn out and not as comfortable as compared to other RC hotels (the pillows and sheets were great as usual). I was also annoyed by the overall snotty atmosphere (would say good morning to other guests and they would just keep walking as if I did not exist). I realize the hotel cannot control this, but understand that it comes with the territory.

Overall a relaxing stay and I will most likely return in the future.

  • Stayed April 2009, travelled with family
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Helpful?
3 Thank ATL23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
161 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 21 April 2009

This was our second stay here for a long golf weekend and we were very pleased. Service was impeccable. Wonderful breakfast buffet. We had a spacious ocean view room, which was just beginning to show a little wear and tear, but overall this is a lovely resort. There were a few business groups there but we did not feel as if they overwhelmed the hotel. Will definitely return.

  • Stayed April 2009, travelled as a couple
    • Value
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Helpful?
Thank susan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairfax
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2009

My family and I (we have young kids) spend our Spring Vacation and Easter Weekend at this location. I must say the staff and service was wonderful, just like you would expect from a Ritz. The programs they have for the kids are great. The kids pool and play area are wonderful. They had a wonderful complimentary Easter Egg Hunt for the kids on Sunday, it was a lot of fun and was packed with eggs and treats, enough that no child there would be disappointed. However, I was disappointed with the cleansiness of the bathroom and room in general. If a Ritz staff member is reading this, than please make some changes because we want to come back. The room was very dusty. It had a nice dusty table and HDTV. The bed was awful. It was an old mattress with a pillow top on it that kept sliding off. The bathroom shower tile had mold on it. The tile seemed like it had never been wiped, I could clearly see soap scum on the walls. There is really no excuse for this. The water pressure in the shower was terrrible and yes we did see the lever to adjust the pressure, it did not work no matter which way you moved it. When cleaning service came they did not clean, just replaced towels took out garbage and made the beds. I did not complain about the condition of the room to management because when I am on vacation I was to just enjoy it. We did not stay in the room much but for the price we paid the rooms should be cleaner and no, I did not have breakfast included or hotel credit. Speaking about the breakfast, It was very costly and quality was very average.

  • Stayed April 2009, travelled with family
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Helpful?
4 Thank edenrock8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 April 2009

In preparation for our 1 year anniversary, my wife and I chose to stay at the Ritz Carlton Amelia Island. This was despite the large number of mediocre or dissatisfied reviews posted here on Tripadvisor. These reviews and complaints addressed poor water pressure, quality of conditions, service and/or cost.

Having spent four days and $2000 there, I can only surmise that those complaining about water pressure had no mechanical skills since the bathroom fixtures in the tub had a lever which would alter the water pressure when moved. Others complaining about the hotel's conditioning seem at least to me to have unrealistic expectations no hotel would be able to meet or they have a silver spoon pushed way, way too far back in their mouths. The condition of the hotel may not compare as highly as some of the other Ritz locations around the globe, but I daresay that any beach resort hotel patronized by large numbers of families with young children would. Regarding the staff, from the moment we checked in to our departure, we were treated graciously and expediently by every member of the staff we requested a service from. The quality of the restaurants and spa were what we expected them to be, though the premium one pays for the Ritz Carlton reputation may cause some hesitation. As to cost, we received a room rate which included breakfast and a $40 daily credit to use on the premises.

Herein lies the only caveat I would call your attention to: this hotel (Naples Beach Resort also) is very popular for families with children. If you are thinking of getting away for a nice quiet weekend as were we, this is probably not the hotel where you want to stay. One way around this is to book a service at the spa which affords you the opportunity to use the spa's pool and dodge all the kids at the resort's main pool. Also, request to be located on the south end of the hotel to avoid the busier and noisier portions of the hotel. The short walk to the pool, spa and restaurants is worth the quiet you will receive if that is what you are looking for.

I think you will enjoy your time if you go, we certainly did.

  • Stayed April 2009, travelled as a couple
    • Value
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Helpful?
3 Thank TampaGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Amelia Island

Property: The Ritz-Carlton, Amelia Island
Address: 4750 Amelia Island Parkway, Fernandina Beach, Amelia Island, FL 32034-5501
Phone Number:
Region: United States > Florida > Amelia Island > Fernandina Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Fernandina Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Amelia Island 5*
Number of rooms: 446
Official Description (provided by the hotel):
Immerse yourself in southern charm at The Ritz-Carlton, Amelia Island. With miles of pristine beaches to explore, you’ll find yourself basking in the glow of the sun as you swim, relax or walk along the sandy shore. As one of the most popular beach destinations on the East Coast, this luxury hotel in Florida provides a welcome barrier between you and the world beyond. ... more   less 
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Also Known As:
The Ritz-Carlton - Amelia Island Hotel Amelia Island
Ritz Carlton Amelia Island
Ritz Amelia Island
Amelia Island Ritz-Carlton
The Ritz-Carlton, Amelia Island Fernandina Beach

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