Working in a hotel for several years I have experienced it all. I understand what it takes to run a hotel and what it takes to take care of your guest. I rarely make a big deal about issues because I truly understand the hospitality business and what the hotel associates have to go through. My first impression of the hotel was great! The Bellman and Concierge were very warm and welcoming as you enter the hotel lobby. The Front Desk check in experience was also wonderful. Room 1107 in the tower part of the hotel was very spacious and comfortable. Cleanliness however was an issue to me. The shower curtain clearly had blood on it, the toilet handle was broken where it made it almost impossible to use, the windows leading out to the balcony had sticky hand prints all over the windows and there was trash on the floor. I reported the shower issue to the Front Desk in the morning and there was no "guest recovery" at all! The housekeeper clearly does not know how to clean a room or has no one inspecting the room to ensure it was cleaned properly before clearing it as a vacant/ready room. Upon returning to my room the shower curtain had been replaced but the toilet handle was still broken, the windows still dirty and trash still on the floor! Very disappointing! There should never be any signs of a previous guest when a new guest checks into the room! The toilet handle should have also been reported by the housekeeper to the Engineering Department! Room Service associates were great! Meals were delivered in a timely manner! Norma was very pleasant to speak too on the phone when placing my order! Sasha could use some training in regards to customer service via telephone. All in all you have a beautiful property with some great associates but I would recommend following up with your Housekeeping Department to ensure they are following hotel standards regarding cleanliness!
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- Also Known As:
- Riverside Fort Lauderdale